• Life360

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Overview

Life360 has a rating of 2.03 stars from 514 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 107th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
15
32
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What reviewers want you to know

Positive highlights

  • Life 360 takes us straight to my son as long as he has his phone on him, and it's up and running.

Critical highlights

  • Called customer service since I cannot now turn off the crime dots.
How would you rate Life360?
Top Positive Review

“Kudos”

Joan M.
2/27/23

I have come across a lot of tracking apps but I can say this is the best of all I have used. And am really grateful to Prohakks he works anonymously and helped out with all what I wanted to get from my partner's phone remotely without any traceable sign. He's really perfect and reliable. You can send a contact via Email - prohakks at Gmailcom he's readily available for anything that has to do with hacking. Don't hesitate to contact him if you have any issues

Top Critical Review

“Product ok, support horrible”

steven r.
10/12/23

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst. Beside giving you answers that are very rude and useless, they truly have no clue what to do. I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic. Too bad because the app and accuracy are pretty ok (not great)

Reviews (514)

Rating

Timeframe

Other

Reviews that mention popular keywords

life 360 (58) customer service (23)
Thumbnail of user oliviah614
1 review
1 helpful vote
September 16th, 2023

Every day my bf comes home asking a million questions because life 360 shows that I'm all over the place, running through bushes even. The other night it showed I had left in the middle of the night for a couple hours. Yet on my end his looks fine. I don't get it. Sometimes it is just zig zags all over the place. I'm looking into a different app. It was reliable for a while with this kind of thing happening a couple times a year, but every day is getting ridiculous.

Value
Quality
Thumbnail of user anniemous444
1 review
0 helpful votes
August 6th, 2023

Either you turn on notifications or you get a launch screen every time you open app life360 making it sound like I will miss really important info if I don't allow notifications. Turn on notifications and they are constantly reporting low battery status for each member of circle. I don't need to know this. Will never pay for the app. Just want to occasionally know the whereabouts of circle members and for that it reason the app is merely sufficient... but mostly it's annoying.

Thumbnail of user fucky335
1 review
0 helpful votes
August 26th, 2023

Late notifications and inaccurate. So much. Drains battery. Not worth paying for, annoying for sure.

Thumbnail of user maes71
1 review
0 helpful votes
September 18th, 2022

It use to be accurate, now I can be in North Carolina and it's showing that I'm at my parent's which are in South Carolina. Need to check on that.

Thumbnail of user jamiem344
1 review
19 helpful votes
January 2nd, 2020

This used to be a great app. Now it is very inaccurate and shows routes as straight lines. I went to two places far from my home yesterday and it says I never left. When I installed this app two years ago it was great - what happened?

Thumbnail of user sherrip58
2 reviews
0 helpful votes
June 10th, 2020

I have had this app for a year, i have loved the fact I can keep track of my teenagers but now it's saying I have to pay to see where there are... this is nonsense. Y give parents the security of knowing there kids are safe and now we have to all of a sudden pay to know there safe i guess I will get rid of this app.

Thumbnail of user paula359
1 review
6 helpful votes
November 18th, 2018

Me and my girlfriend have the app, she tells me she's at home but the app shows her down the road in another house, I have been out several times to see if she is home and she has been. And when you spread the screen, that also changes as well, so what's the accuracy when you spread the screen,

Thumbnail of user leannej5
2 reviews
1 helpful vote
May 10th, 2017

This app worked flawlessly in the FREE version, but as soon as we paid for added features, it has lagged, had my son leaving the house several times a night, (while I am standing there watching him sleeping), has my husband in a nearby forest, while we are in the backyard. I used to LOVE it, but it is now too glitchy and innacurate! So disappointed as it was a great app initially.

Thumbnail of user maries130
1 review
17 helpful votes
October 10th, 2017

Like many other reviews, the app worked well for us in the beginning and now is proving to be inaccurate. And, tech support is non existent. What alternative app are people using or suggesting?

Thumbnail of user lh424
1 review
2 helpful votes
August 9th, 2020

We signed up when they allowed up to 5 locations without charge went in to replace them because of changes in our life. Of course this meant deleting one of our five to add a new location. Once it was deleted, another one could not be added in its place. No warning of this was provided at all. After thinking maybe we did something wrong, now we only have two locations. They knew this would happen and provided no information that it would. While I was thinking of getting a paid plan that thought is gone. This is a dirty way to do people imo. Beware. There is no transparency in their processes.

Thumbnail of user brendac387
1 review
13 helpful votes
November 11th, 2019

When we first downloaded in May 2019 it was very accurate & showed even the slightest turn or curve someone took. Last couple months it shows us quarter mile from where we are, shows my husband never leaves his office when he goes to lunch 3 blocks away, shows trips "as the crow flies" (rather than the route taken), and doesn't update location for minutes to hours. Not sure what's going on but I pay a subscription price, would expect it to be accurate.

Thumbnail of user vickiep142
1 review
4 helpful votes
October 30th, 2020

My husband has has 2 wrecks in the last 2 years. Life 360 was on both times and neither time detected the wreck. When he was rear ended while on a motorcycle and thrown through the air before landing on the pavement I would have thought that would have indicated a "crash".

Thumbnail of user naiahc
1 review
3 helpful votes
March 24th, 2020

Don't use these apps, reach out to acephanthom at gmail. Com. He has the highest success rate. I went through infidelity at the toughest time of my life because i was really ill and my ex still cheated on me. Talking to this Pi made me see everything and now i feel happy that i am no longer in that toxic marriage.

Thumbnail of user bradt19
1 review
3 helpful votes
October 7th, 2017

All teenagers know how to fool the app by using multiple devices. Everybody has at least two devices nowadays - a phone, a tablet, etc. So they would leave the ipad in a "safe" location, then turn life360 off on their phone and go have their adventures without parents knowing.

Thumbnail of user jessicaj281
1 review
2 helpful votes
July 23rd, 2019

So I've been using that app for awhile but I swear every time they update it, it just gets worse... I'm so disappointed in it and probably gonna delete it and find something better unless they're willing to fix these issues
- Has issues loading current location I have to constantly close the app completely and then go back to it and even sometimes then it doesn't load.
- My MAJOR issue is that they removed from when it said "last updated" so I have no idea where my child is or when the last time it was updated and that is so upsetting! I hope they fix this problem but until then I don't think I want to use this app anymore!
When I first got this app it was awesome... they need to quit trying to make changes to it cause it's just ruining it and stressing me out for the worries of where my child is at!

Thumbnail of user elizabethr75
1 review
16 helpful votes
February 19th, 2016

This app keeps track of my husband and I, but it never can connect with my kids. That's why i got it. I'm going to uninstall it. It's pretty much useless.

P.S. I think some of the outrageous reviews on this page are fake.

Thumbnail of user angief21
2 reviews
8 helpful votes
November 16th, 2019

It was working, now it rarely updates, shows my kids places they are not, or at home for days even when they are not. Cannot get anyone to respond on helpdesk and I PAY for the premium service... the number they say to call to cancel is false! And the app says that is the only way to cancel. Yikes! Gonna cancel via my credit card and uninstall this!

Thumbnail of user trinityr2
1 review
8 helpful votes
February 24th, 2017

Im 15 and this morning i woke up and couldn't find my phone, i called my mom from our house phone and asked if she took it. She did and said wed talk when i got home. When she got home she said i left the house last night. Which i did not. It told her i went up the road. Im now trying to convince her to give me my phone. If i was to sneak out id just delete the app

Thumbnail of user garyk284
1 review
0 helpful votes
October 26th, 2019

Life360 This app was recommended by another parent at the bus stop, and at first - I thought it was a great idea. Nope! Within the first week or so of use, the app began sending me notifications that my daughter had left school, showing that she moved about 2.5 miles across the main road to a different school. I was not sure what to think, but I hesitated on calling because she did have an event coming up with band, so I thought maybe the date was changed... a couple hours went by, and my worries increased, so I called her school. She never left! I was so embarrassed - why would I trust an application to give me accurate information?! After sending a message to Contact This App, I received an email, a really long email, explaining that it was a "bounce out." The app had the tendency to lose data/connection, and jump to a nearby cell tower, which can relocate the circle member away from their last known location. Verified Customer Order No: *******. This "bounce out" happened three more times within the next two weeks. We only had three members within the family circle, and it was always my daughter, the alerts would pop up on my screen, showing me she left the school! No no no, not what one expects from a location application. Improve the technology so that "bounce outs" never happen.My Cousin recommend Mounthackteam phone Spy App to me and this gives full accurate information about my family and ease my worries. So I also recommend Mounthackteam phone Spy App.
(Email: Mounthackteam@ gmail. Com

Tip for consumers:
Life360 is not working only waste my money on this

Service
Returns
Quality
Thumbnail of user michaell1047
1 review
3 helpful votes
May 25th, 2019

Everything worked great when my family and I started using it; I haven't purchased the upgrade yet since I wasn't sure how much we would use it-- and it has been about two month. Now, the only update I see with any consistency is the battery left on my son's phone. In the last week he has made about 9 trips with his GPS on but the app reports that he hasn't left home. Not sure what is going on here.

Thumbnail of user thomasp300
1 review
2 helpful votes
February 13th, 2019

Spyfix6 allows you to know completely what's happening on different instant messaging platforms including WhatsApp, Skype, WeChat, Viber, Facebook, LINE, Snapchat, Yahoo Messenger and so on. You could monitor chats, conversations, profile pictures, stickers, emoticons, audio messages, photos, videos, etc.
Spyfix6 gives you full access to target phone's message inbox, enabling you to view and read received and sent messages, and view related SMS information such as time and date details, contact names, phone numbers, etc.
FOR MORE INFORMATION: spyfix6-at-gmail-dot-com
Forensic File Recovery Expert
Mobile Phone Hack Expert
Private Investigation
Cheating Spouse Problems

Thumbnail of user kayo28
1 review
2 helpful votes
April 29th, 2019

Had for 2 years, loved but now don't like, one friend stuck in route for 2 days. Tried all trouble shooting nothing worked, have to find another app, that was 4-27 about 530 pm

Thumbnail of user cristinav4
1 review
0 helpful votes
August 18th, 2017

I've had this app for my kids and husband for a few years. It was working well in the beginning, but now its showing my husband in another state and then all of a sudden back at work then in another state again. He doesn't travel for work at all. The other day it had him travel through a wooded area where there are no roads and a small pond. What's going on? He was at work the whole time with his phone on the office. My daughter takes her phone to school and leaves it on silent. It shows her still at home. We made sure we updated life 360 and rebooted our phones, etc... I guess we'll look for something more reliable.

Thumbnail of user suzyy3
1 review
4 helpful votes
February 17th, 2018

This is the most INACCURATE app around. Now, it does occasionally get it right, probably because it is a frequently visited location. But if you want something you can truly depend on, look elsewhere! But then again. It is FREE!

As for people saying that the inaccurate information is ruining your marriage, then you already had marriage problems! An app does not make/break a relationship!

Thumbnail of user stacys130
1 review
11 helpful votes
September 14th, 2018

This morning my son asked why Daddy went somewhere at 5 in the morning. I checked the app and it had my husband somewhere from 5-6 am when in fact he was asleep at home right next to me. How in the world does the app just make this stuff up? So disappointing. This needs to get fixed if we are to be able to trust it.

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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