LexusPartsNow

Ordered floor mats for my 2006 Lexus SC430 convertible. Color was described as "camel" and photo on website showed a light tan color. When mats arrived actual color was medium grey brown—-not even close. Had to pay $55 in shipping to return mats that were misrepresented on the website. Cost of mats: $87.92 less restocking fee of $17.58 less return shipping of $55.39 = $14.95 refund. Contacted LexusPartsNow requesting reimbursement of shipping costs—-No Response.

These guys are a total $#*! show. Avoid at all cost!

They will tell you things are in stock, and then a few days after you place your order, they will send you an email that says they have to "special order." When you call, the customer service rep will tell you they have to be order from the dealership…which you could just do yourself.

The customer service folks, to include the manager…awful. They will just handicap you to their policy and process, so you can forget about cancelling your order.

Again….avoid these guys at all cost! You're in for a rodeo show messing with this one place!

Do not waste your time with this joke of a so-called company. Worst customer service I have ever dealt with in my life and I still never got the part I tried to buy.

I bought supposedly genuine Lexus break pads from them and they were very squeaky to say the least. Went to my mechanic several times and he told me they were defective and I had to buy them from real Lexus dealer. Save headaches and your money and don't buy from these guys they are scam. They would not refund me for defective parts they sold me. Avoid them like plague.

My side mirror took 6 days to come. Unopened but I was not allowed to renew because it was an "electronic product". $550 thrown away!

Used their selection tool to order floor mats for my Lexus GS430; selection tool was wrong; merchant declined my return. In short, these people are crooks. Stay away.

They sent out the wrong colored part. They acknowledged the part description on Their Website states Ivory, which is what I needed based on entering VIN. They sent a grey one. Very rude and crude RETURN MANAGER.

The website specified that an item was compatible with my car. It wasn't. They would not take it back and refund my money.

As I searched for the right part, I found a brand new OEM part for about half the cost. Shop around but not here.

My auto mechanic did rear suspension work on my 2004 GX-470. I thought that I was ordering the right parts but one component was incorrect and my error.
They refuse the return as they say it's electrical. Please! It happens to be a bracket.
Nothing with wires. Just a bracket.
Oh well... you learn as you go.

Inside the correct box # was a very wrong part #. Sent photos as evidence but they claim that I received the correct part based on the box label; although I showed the part # inside is very different for the box label. They will only RMA if I pay for return shipping and want to deduct 20% restocking fee based on their statement that I received the correct box regardless of what was inside. INCREDIBLE! There are a lot of complains about similar issues of this company on Google. They also have an "F" with multiple unanswered complains on the Better Business Bureau organization. So beware!

Listed a part as "in stock" on their website and allowed me to purchase it, then sent another email a few days later saying it had been canceled due to being out of stock. Extremely unprofessional. I have worked in sales and never EVER would I list let alone SELL an out of stock part to a customer. That is very poor customer service and bad business practice. I am incredibly disappointed and urge everyone NOT to but from them.

I ordered 2 key fob covers from them and when I received them they were paper thin unlike the originals. I emailed them to return. They gave me the run around for 4 days and still refused my return request. New ones on the bottom.

I ordered what appeared to be a complete set of a key for my lexus is 350. The photo on there web site shows the key and transponder together. When I received my key it only came with the transponder and not the key. I contacted them through email and they replied "sorry" and there's no refunds on electronic parts. I wish they would have made it more clear. I wouldn't recommend doing business with this company.

Saved me a lot of money by going thru them. It was way cheaper than going thru the dealership. They did right by me. I'm sure no business is prefect.

I ordered shocks for my LS460 and they don't communicate well, it's disjointed and cumbersome. They won't help or advise, just give you more and more hoops to jump through to order parts, then they don't offer refunds and want you sign away your rights. Never use them, ever.

I needed a new alternator for my es300. The dealer at lexus wanted $800 for the part and install. I got the alternator with shipping under $350 and the installation at my local repair shop was an hour of time for $85 if I provided the part. I saved a total of $300 by shopping for the part online and not going to the lexus dealer.

Received package. Mechanic had already ordered one. Never opened package. They would not take back.

Will show a specific item is in stock and then will allow you to order it. Then will instead send out a "revised part" number that won't be what you ordered. Once you call and let them know they will make you pay shipping and a restocking a fee on a part you were under the impression was available. Horrible customer service. Avoid

I entered my VIN on their website to order brake pads. They have 2 available parts to choose from and both parts said they would fit the vehicle.

When the part arrived and I was ready to install it, guess what? It doesn't fit...

Even ebay doesn't mess this up. I contacted via phone and email to try and get it returned, but they denied it per their policies and won't help me any further because the label is torn when I opened the brake pads...

This is clearly wrong on their side since the VIN should have the exact car variant and specs and the website should only list 1 part.

They cancelled my parts order twice without telling me or ever giving a reason. Both times they just quietly cancelled the order.

Scam, Stay Away. You will get a bunch of emails that look like they are shipping the item soon -- they don't

Called several times and was informed that the part was in stock, only to receive an email 6 days later stating that the part is on back order. I'm super unsatisfied with this. This is horrible customer service

The website advertises the wrong part, with 4 photos showing the part I need, only to ship a different part. When I notified them, they blew me off. Email was from "Kiapartsnow", Horrible customer service. Lost a customer.