• letgo

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Overview

letgo has a rating of 3.26 stars from 839 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with letgo most frequently mention nice people, and common sense. letgo ranks 8th among Auction sites.

Positive reviews (last 12 months): 100%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Now here is the latest and no thanks to letgo and there inept customer service team.
  • I was attempting to give her my phone number when she blocked my message.
How would you rate letgo?
Top Positive Review

“I love LETGO”

Scott R.
7/19/20

I have join Letgo over a couple of years ago. My sales has well superseded the FREE and simple cost to post. My upgrades to bump listings is well worth value. I can't say enough good.

Top Critical Review

“Fake accounts galore!”

Robert H.
4/28/22

Maybe this site can be used to sell. However buying somthing is kinda a joke. Message sellers who's stuff wasn't posted 4 years ago yet still on there and no responses. I've bought and sold from marketplace to reddit and in between. This is the worst. 32 messages to buyers and not 1 single response. These were not the prefab messages but personalized messages expressing intrest. That said this site needs to clean up the junk posts. Law of probability. This site is just terrible!

Reviews (839)

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Reviews that mention popular keywords

customer service (27) phone number (20) cell phone (11)
Thumbnail of user roberth4360
2 reviews
2 helpful votes
April 28th, 2022

Maybe this site can be used to sell. However buying somthing is kinda a joke. Message sellers who's stuff wasn't posted 4 years ago yet still on there and no responses. I've bought and sold from marketplace to reddit and in between. This is the worst. 32 messages to buyers and not 1 single response. These were not the prefab messages but personalized messages expressing intrest.
That said this site needs to clean up the junk posts. Law of probability. This site is just terrible!

Service
Value
Shipping
Thumbnail of user tarap98
2 reviews
21 helpful votes
January 18th, 2020

I counted, I got 26 "Is it still available?" posts in one day and once I responded with "Yes, do you have a question I can answer about the item?" --- crickets! Frustrating and time wasting. Have never had success selling anything on that site. Worst!

Thumbnail of user darrels13
45 reviews
174 helpful votes
May 17th, 2020

Opened an account this more and posted an item for sale. One response interested and then no response. The second wanted to try the old "I will send you a cashiers check and you ship me the item" scam.

Of course I rejected his offer. And no way exists to report a scam attempt.

I am deleting my account there. Yet almost a month after deleting my account my listing still shows on the site, yet I can't log in now to remove it nor respond to inquiries about the listing.

Thumbnail of user coryh124
4 reviews
5 helpful votes
May 22nd, 2021

I ended up spending over $200 for a pair of counterfeit Nike Jordan II shoes! The ad said they were new and completely legit but I could tell they were fakes soon after receiving. I'll only use trusted sites from now on.

Tip for consumers:
Avoid and look for sellers of authentic goods.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnec143
1 review
13 helpful votes
March 10th, 2020

I think people just sit around all day and ask you is this still available and then never respond people hours away ask you about your stuff with no intentions on buying it you report it and that site administrators do nothing I think they are behind it also what in the hell is wrong with people? Save yourself a lot of grief do not sign up for it

Thumbnail of user dwaynj
1 review
7 helpful votes
July 15th, 2020

This site is worse than Craigslist. Full of scamners, people who ghost sellers after asking if item is still available, lowballing & then want free deliveries when you posted no deliveries. Letgo does not tutor users on how to use or read the entire listing before responding. Or removes your listing because they say it was a "duplicate", but if they had read the listing the ring size was different and stones were different and a different shape, though close in color. Even had brand new hair bands removed as a violation. When I complained they said I don't have an account. No account? Then how am I getting Letgo notices in my private email account. No oversight when lowballers or bullying, harassing buyers start cursing abusive language at you.

Thumbnail of user adamr314
1 review
8 helpful votes
April 20th, 2020

Jonathan roofer (car bodywork). Tried to complete a two mirrior paint job 2007 350z. This person came today my house did the worst paint job I ever saw in life! I tried to get him today come back an fix job he said he would come back next day. Well that came and went.ON top of not showing up he blocked me from letgo profile so now can't get job to correct.SO had him sign papers to cover my butt Jonathan will have to pay out of his pocket to fix my car.

Thumbnail of user salamim1
1 review
8 helpful votes
March 14th, 2019

Ever since the latest update I can't read my messages. I get notified, I see there's something in the chats but that's it! It just buffers and spins forever saying 'connecting'. The whole point is communicating with buyers to make a sell. If I can't see their messages and communicate with them, then there's no reason to have the app on my phone. What a waste of time creating the posts and uploading pictures. Bye, you sorry a$$ app!

Thumbnail of user daver292
1 review
2 helpful votes
August 6th, 2019

The app was great when it came out but now its got server overload issues and so many OOPS messages refusing to load every time i open it. Sometimes takes 3 to 6 tries before i finally give up. They need to fix that or im removing the app. As you can see in my snap shot im on wifi and have data and no other app does this on my phone but this one.

Thumbnail of user fedu25
1 review
1 helpful vote
March 6th, 2021

This site is pretty much all scammers and merchants

This site is pretty much all merchants or scammers. The scammers do as they please. No matter if you report them or not. Now you cant even report without signing in. Just another hurdle for these idiot aiding and abettors. Go other places not here. They must be run by the Nigerian prince who is supposed to be sending me money.

Service
Value
Shipping
Returns
Thumbnail of user michaelb1975
1 review
4 helpful votes
June 6th, 2019

This is by far the absolute worse site ever in the history of selling items. I purchased an x box 1 months ago that did not work and to this day I'm still chasing the person for the money. I reported it to Let Go the reply was everything short of a shoulder shrug and contact the police. SMH for all this trouble Its never worth it. I advise anyone considering using this app. Throw your money in the street or give your items away before being bothered.

Thumbnail of user jk583
3 reviews
28 helpful votes
January 28th, 2020

Good gravy where to even begin.

As with the near 1000 other reviews, you can guess this is no different in being that this site is near a complete waste of time and will aggravate you every time you use it.

So many bugs and glitches, site is slow as molasses, and it is slap full of low IQ idiots that have no money to spend in the first place.

You could be selling a brand new top of the line computer system with accessories that is $1000 anywhere you look, for half that, and all you will get is morons offering you $100 - $200 at most. Sadly that's kind of overestimating it as more than likely you will get people begging for even lower than that.

Then there is the fake robot profiles set up to favorite your listing and send pre-generated responses to you.

This site is quite possibly the sickest joke ever released on the public.

Flake a$$ clowns with NO money

Thumbnail of user srl5
1 review
5 helpful votes
June 23rd, 2020

These guys have no clue to client satisfaction and to how to run a website. I suspect they will be getting sued soon. They should be shut down for negligence. Just recently three of their clients were mugged when tiring to make purchases. People post their items and they don't respond even after they review the offer. Clients are allow to block users for no reason at all. I strongly suggest to everyone to stay away from this horrible site. They have no concern for your safety. Please keep reporting them I see hundreds of complaints STAY AWAY...

Thumbnail of user renes109
1 review
7 helpful votes
May 8th, 2020

This site is awful. Tried to sell like 5 items on there and didn't sell 1. Very lil traffic flow and when I did get responses it was from scammers. No customer service and 800# outside of these cartoonic "bots" that are not even live people. Doesn't allow you to change your price once listed. Came back a year later (only cuz I was desperate to get rid of this item). They wanted to verify my # (fine) in order to list but then wouldnt even let me change to my new # to get the confirmation code. I couldnt list, had enough and just shut down the site.

Thumbnail of user anthonyb732
1 review
6 helpful votes
June 8th, 2020

I had my merchandise stolen by a user. After numerous attempts to report him, I've heard nothing back from letgo. DO NOT USE, it's not safe, and they don't care.

Thumbnail of user andrewm894
4 reviews
38 helpful votes
April 19th, 2020

Gosh. The oerfect 'hood'' app. Scammers and wannabes without any money.
So bad.
10 questions''still available'' then they all disappear. Bots?
Once I sold an item. No problem, 20x nothing. Now not even wothh renewing the listings.
Complete waste of time unless you love meeting with idiots that don't even show up with cash, then suggest paying with paypal tomorrow. Lol.
Worst ghetto dwellers. Haitian wannabe scammers in Miami Area. IQ about 30.
Ice should use this app to deport that scUm.
Stay away!

Thumbnail of user garys611
1 review
3 helpful votes
June 13th, 2019

They are overbearing and meddling in that they insist on all transactions happening in THEIR chat room. Not acceptable. Highly suspicious.

When you go to close your account, they wrongly assume that everyone is using their (faulty) app on a smart phone. They are wrong. Some people still use a pc, but they have made no contingency for them.

Oh well, in 30 days my ad will expire and that will be the end of that. I'm reading the reviews and finding that it's a good thing I found out early before putting a bunch of time in the letgo FARCE.

Thumbnail of user danm530
1 review
10 helpful votes
September 28th, 2019

I am wondering if apps like Letgo are simply beyond their expiration date. I've read many of the 1-star reviews and agree with nearly all of them. The buyers--if they're even real--behave not like responsible people but complete idiots. I've had several buyers message me with, "When can I pick it up?" and then completely flake out. It makes me pine for my eBay days, when the fees were high, but at least the buyers were f*cking real!

Thumbnail of user shanes124
1 review
16 helpful votes
October 3rd, 2018

To hell with letgo... I've listed 4 or 5 pieces of audio gear(hi end) and its the same ol"I'm interested" when I say its still for sale. Nothing. I think letgo uses bots to simulate and potential buyer. I tried to close my account... 2 days later, I get another "buyer" interested in something, I had listed... but I thought I closed my account? I'd list my sh@t with the Taliban before Letgo. Hey, Letgo... find a flat rock.

Thumbnail of user rs471
1 review
9 helpful votes
April 16th, 2020

Thought I would try this app again after trying it when it first launched. Thought it might be better. Nope, it's worse. Eight (8) interested parties, Twelve (12) Favorites? Really!? Made arrangements for someone to take (the items were free) and they confirmed they still wanted them - nope. No show. The rest that communicated they wanted them if the first person flaked. They flaked too.

Thumbnail of user michaels3677
1 review
7 helpful votes
February 1st, 2020

I kept receiving an error message without being able to ever post an item for sale. Letgo customer support is awful and had no intention of ever fixing my issue. Several days to respond to customer service requests and then they went dark without a resolution. I will take my business elsewhere. DO NOT USE THIS SITE

Thumbnail of user smithd18
1 review
2 helpful votes
June 14th, 2019

For one everyone tries to get stuff from you for super cheap. I offer an expensive item for only $100 and people ask if I can lower the price. It angers me. And then the app keeps doing pop ups asking if I want to pay X amount of money so my ad gets seen more, seriously? I remember using this app a long time ago and they never asked for money and I actually sold stuff then!

Thumbnail of user mijt
2 reviews
17 helpful votes
September 8th, 2019

The whole model is flawed - encouraging window shopping not sales. Notification system annoying (I don't want to be altered that someone favorited my item... I mean - what use is that? That same flawed reasoning / UX rational is everywhere.

Also seems to breed an environment of creepy, flaky people. Makes Craigslist trade seem like normal folks.

Thumbnail of user dixont5
1 review
2 helpful votes
June 8th, 2020

I actually deleted this app it was so bad

Searches brought up things I was not remotely interested in.

A big waste of time

Thumbnail of user patriciam613
3 reviews
20 helpful votes
January 22nd, 2019

I was embezzled out of 2100 $ after meeting up to purchase a truck. The title was bogus and when I went to pick it up the next day, the address was also bogus. Letgo refused to release the actual posters ( sellers information) even though I made a police report and had the report number. Do NOT deal with this site, they support criminal activity.

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About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.

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