Lensmart

They messed up my progressive lenses so I ordered bifocal lenses to replace the progressives. I also ordered 2 pairs of glasses. What arrived was the 2 sets of replacement lenses that I ordered, 1 of which was not properly done and 1 pair of glasses, along with 2 more sets of lenses that I did not order. They refuse to send the other pair of glasses that I ordered and tell me that I actually received 3 pairs of glasses and that they only sent 2 pairs of lenses. This despite my providing them pictures of everything that I received. DO NOT DO BUSINESS WITH THIS COMPANY.

I ordered my glasses it was shipped through DHL they lost it Lensmart has to put in a claim first as per DHL policy and Lensmart refused to put in a claim so DHL can compensate me.

Pathetic customer service. I can't even see out of my progressives and they refuse to fix it. Yes, they are very good at telling you what the policy is in their replies. I CAN'T SEE with these glasses on! I have already been in contact with customer service, and they are not going to do anything to make this right. What a SCAM this company is! Don't order the special because they don't make it right because it's a special. I now have useless glasses. Calling my bank to get my money back! I should have seen that 33% of their reviews are 1 star! Bad business when 1/3 of your reviews are terrible.

Here is the constant response from them. Instead of making the prescription correct they want to offer me a coupon. What a joke. They didn't make the first glasses I ordered correct. Do yourself a favor and put your hard-earned money towards a reputable glass company. Now I have glasses I can't even wear!

Lensmart
6:46 AM (18 minutes ago)
To me

Dear Jonna Guin,
We confirm receipt of your Email.
Sorry for the inconvenience.

Since the frame you ordered is a limited-time special offer, we cannot return or exchange it for you.

You can view event rules on our event page.

We would like to provide a coupon with 25% off for you(coupon code:CD015).

Thank you for your understanding and cooperation.

Just a warning, please be careful if you are ordering from Lensmart or Firmoo. I placed an order and it cost me $85 as I needed progressive lenses, which are more expensive. The glasses I currently have are perfect and I used the same perscription to order glasses but they are completely wrong. They are super blurry and I cannot wear them. They advertise free returns and 30 day money back gaurantee on the site but when you contact them, they will tell you any frames on sale or discount codes mean you do not qualify to return your order. Almost all their frames are on sale, so even if they mess up and get your perscription wrong, then they will not allow you to return them. The glasses I got are really nice and were really affordable but I can't use them so now I wasted that money,
I pointed out that this was their error, not mine (I uploaded the perscription exactly from my optometrist, I did not manually fill anything in) and they said I still can't return it but they will give me 25% off on my next order. No ways will I be ordering again.
Please do be careful if you order any prescription glasses as they won't take responsibility if they don't work for you. There are loads of other reviews just like this. They also blocked my review on the site so other customers only see 5 star reviews.

I don't see. The communication worsted. They returned only part of my money. Horrible experience. Don't have any official address

I've been wearing glasses for more than 20 years and ordered online for the last 10 years, I know all about frame size, PD and I have strong myopia, therefore I pay alot of attention to these details. The problem with my order was the frame itself, the dimensions on the website vs the dimensions of the frame: numbers written on the side arm, there not the same at all. As a result the frame was much larger for my face, as it did not respect PD, lenses where much thicker also than what I have ordered 1.67 index. Lastly, the vision is not good with the glasses and the frame is cheap. After numerous messages, verifications on their side (prescription and PD) and pictures on messenger, I realized that they are frustrating scammers. They do not want to take responsability that they made a mistake on their site, they brush off their mistake as I do not know what I'm talking about and sold me cheap ill fitting frames and lenses which are unweable. After reading reviews I realized that they are not a trustable company. They do not want to fully refund the lenses and I have to return the product at my own expense for their mistake. Only solution they provide is to exchange, and throw more money at these scammers. I already made peace with the fact that I will never get my money back, but I want to inform other people to not make the same mistake as me and take your business elsewhere: zenni, eyebuydirect and clearly are good and trustable businesses. Thanks for reading!

Don't order from this company they will tell you you will can get an exchange or a refund and then they take it back the minute you want one!

I never received my package. They just blame the usps and it's my problem to figure it out. Just lost my $. Terrible customer service.

Rude, argumentative and just wants to fight about how is right. Instead of looking back into emails for proof they screwed up the lens

TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form; I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! See incorrect RX information in the 2 photos. False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT.

Please! Please! Don't buy anything on line from these scamers. They are stealing your money, they did not send my prescription, the minute I put them on my face I got a headache instantly and could not even see what the look like on face in the mirror, the headache lasted two days. I took them my eye doctor for proof, and they weren't even close to my prescription, they said I put in the wrong prescription, which is a straight up lie. The prescription never changed but was correct the first two orders. Then after proof from my eye doctor they deleted my account, so you can't see the order with my correct prescription. Then asking to send more money to correct them. They are being investigated, not to mention the BBB had given them a F rating. I have contacted my bank as well they are investigating them and has reversed the charges. They are not in this country so do your research, or you will be very disappointed. My doctor said they will be posting in all their offices of the scam. Because it's not the first time, thank God Visionworks is is state wide in the USA. I have contacted the US Sales Commission office about them a well. Do not go on their site to check for their reviews. Research all the other sites the have a two star reviews from wrong prescriptions to not receiveing they eyeglasses at all. Their customers service don't reply to until around 2:30 am while your asleep, meaning they are not in the US. The first time they eye glasses came from NY, second time MO, this time from someone name Jane no last name and not a real address in the US. Also most reviews on Facebook are fake, and anyone who post their scam on Facebook, the block you. They are looser, stealing money from people instead of working a real job. Also I have Vision insurance, purchase legit eyeglasses for a lower price.