About the Business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals. Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My online experience with ordering replacement lenses with Lensabl was user friendly and convenient. Most of all, your customer service support from I received from, Jove L, was expedient, courteous, professional and very thorough.
I had an older pair of glasses relensed. They work great. I pwill use this service again.
I'm very pleased with me replacement lenses and the fairly quick turn around. However it would be helpful to receive notification of shipment, and a tracking number.
My glasses took significantly longer than expected to arrive with very little communication from Lensble
Had to have a little patience but that could be the Mail service just loved that I could send the pair I liked not just what they had and was able to fill the Rx... I have two more I will be sending in two months this time the wait won't feel as long because I have my eyes.
I was a little worried about ordering prescription sunglasses online, especially after I read some not-so-great reviews of the site. It took awhile (about 3 weeks) but my sunglasses have arrived and I love them
The entire experience was very easy! I had a pair of frames I wanted to use. Ordered the lens, shipped out the frames, in two weeks perfect sunglasses!
Definitely will be using Lensabl again.
I'm very happy with the way my lenses turned out. Took a little longer than I expected, but I'd rather have the quality over fast shipping. So thank you so much! I will be a repeat customer.
I'm very disappointed that I can not see out of my stoggles after lensabl put in my prescriptions. I am a front line worker and now have to wait even longer to use my stoggkes, let alone paid a bunch of money that is completely wrong.
This is the 3rd pair of sunglasses that Lensabl has made for me. As usual you do not disappoint! Thank you!
Really bad. It took almost 2 months to get my glasses
Ordered lenses 2 months ago. I still haven't received them. Requested a call back, requested a manager, requested a refund, and they ignored my request. They would respond close to a week later and say they were working on the order. Last request on the status, they said the glasses didn't pass inspection and are working on the order. Worst service I have ever had
These lens are very clear and focused, that is the only good thing. I actually feel like it would have been alot better to find a local lens replacement. After having to go to an Optician and get a PD Measurement done and emal it to the company, It took almost a 6 weeks to get my glasses back from the lab. When they came back packaged and insured inside a wonderfully structred blue box, with a new white glasses case of a triangular shape, and I inspected them, I found small damage spots that weren't there before shipping. Along with the lenses not quite being fitted properly, but only well enough to not outright notice. A small overlap on top of lenses to frame. They serve the vision purpose, but I will never use this service ever again, and wouldn't recommend it to an enemy.
Took a while to get them but worth the wait. I love my glasses! The prescription lenses are perfect and the frames are light weight.
I picked your service because your website indicated that you'd ship to me well within 2 weeks. Since I sent in my order it's been amost a month and they still haven't arrived. 2 weeks ago I was confused as to why my status on your website hadn't changed and the shipping time ETA remained the same. I messaged support who proceeded to tell me that I needed to redo my measurements. I sent in my measurements and then once again had to proactively ask your team to find out whether or not they worked. This has been an awful experience.
Got them within a good amount of time I love my glasses they're so cool
My daughter ran out of her contacts a couple of days before vacation and I literally went online, uploaded her prescription, paid a SMALL fee for expedited shipping and they arrived at my door 48 hours later! Perfection!
Everything was so easy to get my lenses for my stoggles! I highly recommend lensabl. The packaging was superb and my lenses are perfect
Over 2 months and still havent got my glasses EVEN after recieving an email saying they have been shipped/. NO truth in any answers, no phone numbers to call, just lies when they DO respond
Order went well but lenses were terrible. Wore glasses about 30min before I could no longer wear them. They made me so nauseated that I could not wear them any longer. Also, the progressive lenses were so low on the glasses that I had to tilt them up approximately 1/2 inch to read computer screen. I will definitely be returning.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members