About the Business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals. Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was sent a package thinking it was my glasses with the lenses in the frame but it was just one single lens this is awful and now I can't get in contact with anyone
I sent in some glasses to get new lenses put in but the replacement lenses don't quite fit properly in the frames. One of the lenses sticks out quite a bit so I'm worried it may fall out eventually.
I have a pair of Bose frames, prescription sunglasses that I absolutely love, but need a clear lense for night. This was the perfect additional pair. Ordered smoothly online and lightning shipped. Great transaction and great glasses.
Well, I submitted and emailed to you all about a size change. I need a s/m and a L/M was shipped instead. As for my prescription. I can't focus in my glasses so I need to send them back because the frame falls completely off my face when I look even slightly down, and my prescription is totally wrong. I'm waiting for the return Information to send them back for the S/M frames and a accurate prescription.
At first there was a mixup but they were responsive and did their best to make it up. End result was fantastic.
Replaced lens. Frames returned in perfect condition. Lens are very nice. Quality control had to do a remake, but they're here and look and feel great.
Ordered Bose Tempo frames with Rx polarized sun mirrored lenses. Took a month and a half. I was sent a pair with Rx polarized lenses and loose set of mirrored non-Rx and non-polarized lenses in the case. I paid $80 extra for the lenses and did not receive them. Asking for a refund.
When you pay $440 for sunglasses you expect the product to come correctly.
I sent in my glasses. After over a month, I contacted customer service. I was told they needed a day to locate my account. The lab misplaced my glasses. They thought they located then and sent a picture of my frame, but it wasn't mine. Four more days and no response, so I followed to myself and was told they found them. No offer up rush the order. I waited another will for the lenses to be completed. Then, promised overnight shipping and they arrive five days later. Horrible customer service, no accountability, and will never use this company again.
I have a small face, almost all general medical goggles are too large. Stoggle mini's and the lensabl progressive lenses are perfect! Finally, I can see and have goggles with lateral protection! Thank you!
The whole process was pretty easy. The only problem doing this on line, you really have no way of differentiating between s/m or m/lg. I ordered a m/lg without any info on how the sizing was determined. They are too big and not sure how to reduce them after spending $500.
They did great with the lenses and all. Loved the shipping label provided. Was easy to send my old frames and they did a nice job replacing the lenses with my prescription on a pair of weird old delicate frames. They even cut them very precise and beautiful in the octogonal shape that the old lenses were just as I requested. Only thing is, I asked them to clean up the frames since they were really gross when I got them and they are still dirty. I figured it would be easier for them to clean them up while the lenses were off and I thought maybe they had the right cleaning tools to get in the little nooks and crannies. But I guess that's just not what they do. Pretty pricey for some lenses, too! But overall very pleased with the service. Would use them again.
Customer service very helpful and informative. The first set of lenses were very blurry since the frames sit low on the bridge of my nose. Returned it, and was updated periodically.
I just used them at work on Sunday they are nice and clear- no more having to use two glasses- prescription and protective goggles that are heavy on my nose and ears!
Mahalo!
I was extremely pleased that I could get new lenses to fit my old Versace frames (frames still in decent condition). I feel like my new lenses are of excellent quality! I definitely would use them again and refer them to anyone!
Ordered replacement lens for my existing frames. Went with a pair of G-95 lens to replace my outdated transition prescription, I was looking for more protection at the beach. Fit, look and prescription are perfect.
4.5
Half point off for taking so long (a month) because they had to redo the lens. However, they were very careful with the fragile frames. The quality was great and everything was done from home. They were also responsive to questions, etc.
After being gifted a pair of Stoggles In March, I promptly sent them to the lab in Los Angeles from Montreal Canada. They arrived but were lost at the lab. After many emails with apologies as well as promises to replace the frames, I received only the lenses on May 30th. Clearly communication and customer satisfaction are not a priority for Lensabl. It's too bad. So to sum it up: Frustrating, unprofessional, unaccountable. I still haven't heard from customer service regarding a refund as I am beyond the point of negotiating and waiting for Lensabl to do the right thing. I will not recommend this company and will send my coworkers(I work in healthcare and safety goggles are a must) elsewhere.
Second time I've used Lensabl. I'll keep my box and case so they don't have to keep sending me one. I know what glasses I like so I can find the exact used frame online and then have lensabl update my prescription. I've done wire frames and they've looked great both times! Saved me a lot of money, so thanks a bunch!
Very old pair of frames that I loved and wanted to use as sunglasses, my dreams came true! Lensabl did a wonderful job.
I purchased some special frames from SLYK Shades and they recommended Lensabl to fit them to my Rx. I had some unexpected difficulties with the frame, so it took longer to get the right ones sent to Lensabl for my lenses. During this process, Alex was my go-to guy and kept me up to date via emails. If i had a question, he got back to me with an answer within the day. The process of online ordering (even for my complex progressive lenses) was smooth, but humans reached out to verify some of my details, to be sure they got it right. I just received my glasses back this week and they are clear and sharp and i am delighted with the results. I would use Lensabl again anytime and will recommend to friends, too!
My Stoggles were returned to me very quickly and the presentation was beautiful! Really impressed with the quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members