About the Business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals. Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to order, order just arrived and I am excited to be able to use these every day in my work in the hospital. I also love how they look and the color I choose
Replaced tinted lenses in my glasses I kept my original frames great job of copying original lenses. I recommend Lensabl!
My experience was great and I love my stoggles. As an operating room nurse I need to keep my eyes protected and to be able to have my glasses prescription put in them was a bonus. I will define order another pair.
I ordered replacement lenses for glasses I just bought in October. Even though I was carefull, they scratched up to the point of disrupting my vision. The frames were still good and lendable still had my script and the frame was purchased. So I re ordered lenses. The online status bar never even started. I believe there was a delay in moving my order and it took much longer then it should of. I had to email and follow up on my own. Hopefully this time the coating on the lense will last more than 6 months
I made a mistake when I ordered assuming I was ordering both frames and lenses. I was incorrect and so I opted for a refund but Rihanna I was very helpful and suggested I pick a frame instead with no extra charge. Great customer service! Even after the mistake was mine. I thoroughly appreciated her patience with me and the time she took to help me figure it out.
The send in was great to get things going with my new stoggles, it did take a while to get them, but so worth the wait now that I have them and they work so well. I love that I have work glasses I can use while performing patient care and not have to worry about wearing the same glasses back at home.
I didn't receive my order for more than 20 days. And the status was showing ‘in lab' like forever.
There is no contact number for lensabl and customer service people didn't reply for more than 48 hrs. Plus I didn't like the quality of my glasses. In one of the eyes the glass is not adjusted to the frame properly and is looking very odd. Super bad experience!
I will start by saying that I am super picky about my eyeglasses. I wear high index, progressive lenses. Lensabl did an excellent job on my lenses - the optics are great, the edge polishing is phenomenol for those of us who wear high index lenses, and cosmetically they look like fashion mirror lenses. I am thrilled with the quality of the work and will surely order again. Thank you!
This is the third time I have used this company. The results have been positive each and every time. I highly recommend Lensable for their quality work and service.
I just received my glasses and am very pleased with the results.
Thank you so much for the great communication. At first there was an issue with my prescription but Rhinna was on top of the situation and followed through until it was corrected. Very happy!
The lenses took a very long time to come back. After about 3 weeks, I checked the order and saw there had been an error in the QC process and they had to go back again. I can respect that level of detail - but I wasn't notified until i reached out. There were no text or email updates on receipt of glasses, start of new lenses, that a flaw had been detected, or that they had been shipped back. I had really wished for even basic communication, but it didn't happen.
The quality of the product is excellent. The price is excellent. I like the concept of recycling.
The order took longer than I expected. I dont recall the exact time but I believe it was 2-3 weeks after I mailed the frames there.
I assume it has something to do with covid19 and maybe booming business for you.
Sent in my favorite pair of aviator sunglasses from 25 years ago and Lensabl put new, no-line bifocal lenses in them and they are now the coolest glasses out there. THANK YOU!
I still haven't received my glasses or contacts yet, both seem to have been issues that I did due diligence to prevent, My contact prescription was shipped without calling to verify my scrip as noted. Now when I pick up the contacts at the post I'll have to send them back before getting my new ones. The glasses were just canceled and refunded even though I asked to change the order... very smooth.
I was happy to see that there was something out there at such a low cost. You service on doing my lenses was very slow and it took 1 month or more to get here. I sent several emails in regards to this and did get reply's. I feel it should have not took so long to get my glasses when I mailed them the same time as my co workers and they received there's 1 to 1 1/2 weeks after you received them. I was a little disappointment my took so long. The website new updated my glasses on what you were doing with them. Other wise I love my glasses
From filling out the forms online to shipping of my frames to receiving the new lens in my frames, the process was easy and very quick
I made the mistake of sending my Cartier frames to Lensabl. I checked right after the tracking site showed a delivered status and reached out to them. Got a response 3 days later that the frames were LOST. After multiple emails and threatening legal action they were magically found. I kept checking on the status of the order and got an email today that they BROKE the frames while adding lenses. Never in 30 years of wearing glasses have I had a company break frames. I will be pursuing legal action if my frames are not replaced but please avoid this company at all costs.
I found an old pair of RayBan sunglasses w/out of date Rx. Frames were in great shape. I sent the frames and current progressive Rx to Lensabl.
I received a notice indicating QC found an issue with the first set of replacement lenses and there would be a slight delay.
When I received the re-lensed glasses, my first reaction was WOW.
Nothing beats an experience that exceeds expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members