About the Business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals. Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I got the wrong prescription for farsighted and I am near sighted, Support is not professional at all
It was a mistake to order from them
After cataract surgery I no longer need distance lenses. This frame was converted to reading glasses which I do need and lives to see (no pun intended) another day. I will do this again.
The glasses as received are totally unacceptable. Completely out of focus in both eyes. What do we do now about me getting my money back?
Ordered lined bifocal lenses for my spare frames. I didn't like the photo upload spot on the website because it would not accept any photo file larger than 40K. When I received my new lenses the distance vision seemed fine but the reading lenses were too low and too close together. I contacted customer support and of course they wanted more pictures. I sent them more pictures and have heard nothing since.
I bought some sunglasses I was obsessed with for over a year. I wear glasses all the time though, don't like contacts, and need my glasses especially for driving. So I needed to figure out a way to get my prescription in them because I just spent a good amount of money on these amazing sunglasses, I want to wear them all the time. I found lensabl online and was a bit anxious sending off my precious sunglasses, but they worked fast and I got them back a week later and they are PERFECT! They are polarized, did not break the bank, and look awesome! They look the exact same as the old lenses, and when I switch to them from my glasses, there is no difference the prescription is perfect. At one point during my order, I got an email from lensabl saying they had to restart my order because the lenses they had made failed the quality control check. I super appreciate them communicating with me about this, as well as taking the time to quality check them, because they came back perfect! They even sent back my original lenses with it! I seriously cannot stress enough how awesome this is and how excited I am to now have my prescription in these sunglasses!
LOVE MY GLASSES, got my old Chanel frames updated with my new prescription, one pair of gradient lens sunglasses and one pair of progressives. The look awesome and are exactly my script. The process takes a while, so make sure you have back up glasses to wear. Also, there is no live chat feature on the website and no phone number so customer service takes a few days to get back to you which can be frustrating, but in the end the glasses look great and I priced other websites and Lensabl was the best value. Also, I love that they offer many sunglasses tints including gradient.
I started my order in mid-April. Lensable took over a week just to send the required box to me so I could ship my frames. They've had my frames since May 13th and have not made any progress on my order. The only response I've received was the same "quality issue" response you'll see on their twitter account and that the process would be done in 3-4 business days. That was two weeks ago. I just want my frames back and a refund.
Finally a place where I can reuse my frames! I was happy with all aspects of my order. Thank you!
I had a pair of Ray Bans I got when I only needed distance. For the last several years I have needed bifocals. I got an updated prescription and put it in the website. Then I sent my old Ray Bans to CA. 4 weeks later I have my Ray Bans back and I can use then again and for less than if I went traditional.
I went through the process of ordering progressive lenses and all went very well. They took me through a measuring process online as well as allowed me to try on frames virtually. Overall, the experience was great and I love my new frames.
I sent a pair of Slyk frames to Lensable. More than one month later they arrived. The customer service is terrible. The lenses are perfect- but this isn't that hard and does not need to take more than 4 weeks. And the contradictions and promises unkept make this company a non starter for my repeat business. I collect glasses but won't shop here ever again.
Even though it took way longer than I expected and I wish they had contacted me about the quality check failing. At the end of the day my glasses and sunglasses came out perfectly. I got transition eyeglasses and mirrored polarized sunglasses both in progressive lenses. If you are in a rush and have a complicated order then look elsewhere. However I will be using them again as that is how satisfied I am with the final product.
I sent my glasses in to get different lenses put in and I was pretty worried after sending them because my order status wasn't changing and I saw some bad reviews on Better Business Bureau. It took a couple weeks but I got them and everything is great. I would definitely recommend Lensabl and would be glad to do business with them again.
My lenses took 36 days to arrive. No one contacted me at any time to explain they would be late. I sent three inquiries over the course of May to get the issue resolved. The responses I received were 1) slow and 2) mostly cut and paste justifications that paint the vice of lateness as the virtue of excellent quality control.
I sent expensive designer sunglasses to Lensable on their promise of quick turn around. I kept track of status. When the standard status of return shipping in 2 days turned to 7 days, I started emailing. Responses could only be classified as non responses - no information and always 3 or 4 days later. Finally both my husband and I tried to find a phone access. Impossible. Finally after threatening BBB complaint, they sent the frames back without the lenses which they destroyed. No apology other than literally " things happen". No $$ returned for the lenses or the money spent sending the glasses express to Lensable Six weeks of stress and time wasted. Avoid Lensable at all costs
Very good communication and the final product I received it well made.
Excellent experience, glasses came with in timely manner everything looks well and with a lot of time and care invested to provide a wonderful service. Thank you
I bought an Oliver People's classic frame that I wanted to upgrade with a progressive prescription and add a transition feature cuz I'm sick of changing glasses out. I'm extremely happy with the result and people are noticing! My only complaint is that the order was delayed by a "unsatisfactory" by in house check before being shipped so a new lense was worked on... I didn't find out about the delay until the new work was completed and shipped. I'm thankful the insufficient work was caught before shipping back to me but I would've liked a "warning" prior to the new shipped date. I still appreciate the product and the terrific work done and I throw LENSABL out to any of my friends looking for a great deal and "eventually" great work done! Thank you!
I sent my gorgeous Slyk shades to Lensable to have prescription tinted lenses added. Lensable did a great job keeping me informed of the status of my order and had a great turn around time.
I am so thrilled with my new sunglasses. My prescription was correctly filled. The view is crisp and clear and the green reflective lenses are HOT!
Website made ordering easy. I sent my old frames in (24 years old) and they added my new prescription lenses. The price was reasonable and shipping was quick. The website let's you see the progress of your shipment from the time it arrives to the day it is shipped. I am super happy with my new glasses!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members