Lens.me

Ordered daily lenses and one actually tore in my eye when taking it out which has never happened to me for the last 20 years of using lenses. Now I have a scratched cornea thanks to lens.me!

Buyer beware.
Product was damaged and the Lenses were dry.
No help or assistance from customer service. Lost my money on poor product.

Never ever go with lens.me They are a bunch of a$$%&*ls who think they are doing great service and favour by sending you consigmnents. They have a horrible shipping and review process. My shipment got delayed severely as they had mentioned camera lens in place of contact lens and are not ready to rectify and resend a small updated invoice to release the shipment from customs.

Do not trust these idiots at all.

I ordered Amara Horizon Gray lenses, the lenses runs small it's not the same that they describe the product and it's hurts when I try it,not recommended to buy from this website also they cost more than it should be, احذرو قبل مطلبون من هذا الويب سايد عدساتهم مو مثل الوصف very cheap

Do NOT trust this company. I ordered lenses OVER THREE MONTHS ago. Paid $238.00. When I contacted them to see where the lenses are, they claimed one wasn't made properly, so they would have to remake it. I requested a refund. They posted it in my account, THEN IT DISAPPEARED. STILL trying to get my refund!

Worst colored contacts ive ever tried! They have a NO REFUND policy which makes sense because I'm SURE EVERYONE WOULD RETURN these cheap crappy lenses. Lens.ME is 0 out of 10 for quality.

Ordered two pairs of Solotica lenses. Caused extreme dryness. Struggled to blink for the remaining day even after taking them off.
They sent a clearly defective piece for the first time. They made a replacement foe the defective piece. However, both the ordered pairs still remained problematic.
The fact that the first NEW piece was defective straight out of the bottle clearly speaks volumes about their quality.

Worst contact lenses ever in my 10 years of experience with lenses.

AVOID AVOID AVOID

DO NOT WASTE YOUR MONEY

The lenses are great. The customer service is HORRIBLE. I placed an order 11/12/21, which I received with no problem. I placed another order on 11/21/21. lens.me incorrectly sent this order to an address that I have not used in 5 years. I have the order confirmation email that shows the correct shipping address. After numerous calls to FedEx (who told me the shipper needed to contact them), numerous emails to lens.me informing them of this, and numerous times of them doing ABSOLUTELY NOTHING to correct their problem, I had to dispute the charge with Amex (providing them copies of all emails) to get my money back.

I have gone from being a regular customer to being someone who will NEVER use them again.

First of all they sent me a messed up/ damaged lenses, they are damaged and not centered in the middle which made me look retarted looking at opposite directions and also blocked my vision. I reached out to them and they were not being responsive or helpful, but they were being rude and unbelievably lazy. I even sent them pictures of the lenses and the rest was unopened, BECAUSE HOW ON EARTH WOULD I KNOW IF THESE LENSES ARE MESSED UP IF I DONT TRY AT LEAST A PAIR?! I AM WARNING YOU! DO NOT PURCHASE FROM THEM! DO NOT PURCHASE FROM THEMMMM! THEY WILL STEAL YOUR MONEY AND NOT REFUND IT BACK TO YOU! COMPLETE FRAUD! I AM WARNING YOU. PURCHASE LENSES FROM SOMEWHERE YOU TRUST!

I WISH I read these BAD reviews to STAY AWAY FROM THIS COMPANY that Doesn't Stand by their DEFECTIVE PRODUCTS! My sea green by Freshlook Dimension lenses I have been using for years was discontinued when I needed a refill. As a new customer, I was happy to try lensme.com. I waited to try on my new lenses as I was finishing up my LAST box. I excitedly put the lens in my eye it doesn't sit properly, centered and covers the black part of my pupil so I can't see out of it (sent pics of). I right away contacted customer service who said to soak it over night. I did everything they said and the same issue. As I sent a pic as requested that I soaked them and still the same issue. I said I want a refund and they tell me since it is past 3 weeks (as I waited for my lenses to finish that I can't get anymore). They will not refund me but said "I am sorry but as it has been 3 weeks since the order was delivered, we will not be able to provide you with a replacement order as this s now beyond our warranty. However as a gesture of goodwill we would be happy to provide you with 20% discount code for your next purchase". AS IF I WOULD NEVER, EVER PURCHASE AGAIN AS THE CONTACTS I CAN'T EVEN WEAR! BUYER BEWARE!
THEY DON'T STAND BY THEIR PRODUCTS. THEY WOULD OF HAD A LOYAL, CUSTOMER OTHERWISE.
NOW I HAVE NO LENSES, I WOULDN'T OF USED UP MY LAST, FAVOURITE LENSE IF I ONLY KNEW. SEE PIC OF MY OLD LENSE AND THEIR'S I CAN'T SEE.

Totally unsatisfied, very poor quality product et bad customer service, I never buy again in lens.me

Do not order from here! I never usually leave reviews however I have felt the need to do so in this case. I'm a regular contact lens wearer and have NEVER experienced eye irritation like I have with these! Very very irritating could only wear for max 2 hours. Also sent me the wrong colour! Sending customers the correct item which has been ordered should be a basic for a company. 15% off just does not cut it when you are dealing with people's eyes! Full refund should be offered. Will not be ordering again and definitely would not recommend

This contact lens retailer is an elaborate scam. Twice in one year I have received defective lenses from them. They make you take a bunch of pictures of the lenses, they make you destroy them, and then say, no refund! Do not buy from here. They are not medical grade lenses.

Ordered once, got the wrong pair with a rip on one lens.
So they sent another a week and a half later (past the date i needed them for) and the second one came stuck together like a roll... how they wanted to makeup for sending me 2 damaged lenses is by "offering a 15% discount" code. So i buy more damaged lenses. DONT WASTE TIME AND MONEY

I ordered contacts from this site twice. My first experience was good. Things got to me fast. My second experience was horrible. I emailed them right after trying on a pair of contacts. They were the wrong color. They told me I could return the unopened contacts and not worry about sending back the opened ones and the would refund or exchange for half of what I paid (I ordered 4 contacts and they were getting 2 closed ones back). They asked me to send pictures to prove that the contacts were closed. I did that and labeled the pictures. After receiving that email they said to send them back through USPS for $15. I went to the post office prepared ny package took pictures of the package and the receipt with all the numbers they asked for. I sent them all these images. I waited a few weeks to hear back. They said they didn't get the package yet. A few days later they emailed back and said they they unfortunately couldn't refund me my money and would give me 15% off my next order and refund me $15 for shipping. Umm... They have my contacts that I sent back. No mention of returning my unopened contacts til the NEXT email ASKING if I wanted them back! I sent back even more mad and they offered 20% off. I told them there was no way I would ever buy from them again as they were trying to steal my money and the product I paid for!