About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always very fast shipping. Great way to get contacts without dealing with a doctors office.
It took five days for you to email me a return receipt
Easy to order and easy to verify prescription. Would highly recommend!
Ordering was easy although your rebate program on the site is a little misleading. Shipping was fast. Generally overall good service.
Always easy to order, fast verification and great service.
Ordered a pair of lenses, received them a week later.
Lens. Com would exchange a box of contacts I had purchased 6 months ago. I know that they will exchange within 30 days. The problem is that the contacts I purchased 6 months ago I just opened and they were +3.00.
The box was marked +1.25. That is not my fault they put the wrong power lens in the box. Customer service said they could not do anything. I guess I just got a big hard one broke off in me. It hurts a lot.
Like everyone, I'm a Senior on a budget so I am happy to find a pretty good price on the lenses I wear. Website is easy to navigate.
They say it's 8-10 weeks, but I've been waiting just shy of 5 months. They claim its because of covid, but I got a VISA from my bank in 2 weeks. I suspect they're having trouble funding the cards made by their processor. Product & service was okay, but they got my business based on total price including the rebate. They could just mail me a check!
I'm heading over to BBB to file a complaint if they don't have it in my mailbox by Friday.
I love this company, I've been using them for over 4 years!
Very easy to order never have had any problems. Always gets my orders right and fast delivery.
No complaints! Will re-order it again with lens.com
After receiving the wrong prescription the time to replace it was great! Thank You!
Great - phenomenal. Quick, easy, love the product.
I was in the process of calling you to ask why the charge on my credit card was about $16 more than what I saw on my screen during the ordering process. When I opened up my account and clicked on the order #, I then saw the charges for taxes and handling.
These charges should also show up on the screen during the ordering process. I did not see them when I placed my order.
Fantastic super easy site to navigate. Shipping was fast.
Lens.com has always taken good care of me! Even when I've had a problem they took care of me with no hassle.
Everything went smooth with my order. No complaints.
I ma happy with my contact purchase. The delivery was quite quick. I am currently waiting for my rebate.
I completely recommend one obtaining his/her contact lenses from Lens.com!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members