• Lenovo

Lenovo

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Overview

Lenovo has a rating of 1.75 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lenovo most frequently mention customer service, new computer, and next day problems. Lenovo ranks 87th among Laptops sites.

  • Service
    62
  • Value
    59
  • Shipping
    51
  • Returns
    47
  • Quality
    56
Positive reviews (last 12 months): 10%
Positive
2
Neutral
0
Negative
18
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service and they told me I need to pay for the repair as warranty expired 10 days ago.
How would you rate Lenovo?
Top Positive Review

“Yoga series notebooks”

Felas F.
1/6/24

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

Top Critical Review

“S Mode can't turn off”

Brian D.
1/27/24

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

Reviews (161)

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user wiesawn1
2 reviews
0 helpful votes
May 5th, 2023

I boutgtht it and can really say it is truly good product worth every penny. With its powerful AMD processor, this laptop can handle even the most demanding tasks. A reliable laptop that delivers on quality and performance. Reccomend!

Tip for consumers:
I had a few laptops from them and can recommend

Products used:
laptop

Service
Value
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Thumbnail of user normah146
3 reviews
1 helpful vote
February 12th, 2021

Love their tiny computers! So travel friendly and well functioning despite its size. I really appreciate the options lenovo offers as other corporations go for more classic options in terms of mass production.

Thumbnail of user sherksj
3 reviews
1 helpful vote
April 2nd, 2021

Personally i always like the brand for offering quality and functionality but pricing it reasonably. I had a couple of products by them (tablet, laptop) and both worked well for over 4 years, never needed any support.

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Thumbnail of user judyw1119
1 review
0 helpful votes
November 29th, 2022

I've been using a Storm Grey Chromebook 5i (14" Intel) since last year. It has the best chromebook performance I've ever experienced, and the battery life is incredible. Additionally, the chromebook's keyword is excellent.
Buying Link: https://www.lenovo.com/ca/en/d/chromebook-laptop/

Thumbnail of user lorenzoc72
13 reviews
3 helpful votes
January 27th, 2021

Lenovo is very smart and sexiest laptop in the market. I bought last year and its look very good and i prefer it for everyone

Service
Value
Returns
Quality
Thumbnail of user ravij37
1 review
0 helpful votes
September 7th, 2021

Seriously, I have bought my first mobile phone way back in 2013 and up until now it worked perfectly

Thumbnail of user jacksons64
1 review
2 helpful votes
May 5th, 2020

Easy to set up and very fast as we use simple apps. Using for 1 month now and very satisfied with our choice. Good value.!

Thumbnail of user davem513
2 reviews
4 helpful votes
January 21st, 2019

After trying their phone (K9), I've decided to give their desktop a shot.
Simple and easy to use, not super heavy and very good looking.
Recommended to everyone.

Thumbnail of user judyb619
2 reviews
1 helpful vote
October 16th, 2020

Lenovo is the best quality of laptops provided. Super Hd display with keyboard lights. I love this laptop so much. This is affordable ranges and its best for work and study purposes. Thanks for the good service and the free laptop bag.

Thumbnail of user johnm937
22 reviews
15 helpful votes
March 19th, 2018

I am a very proud owner of both a desktop and Idealpad computers for 2 years. The service and online help is super. I made my purchases at my local STAPES store in Clarksburg, West Virginia. Lenovo makes my life so easy to access software, updates, and online security a breeze. What excellent products in the technology market.

Thumbnail of user katherinh
14 reviews
6 helpful votes
September 27th, 2020

I recently bought the 8th generation Lenovo v 14 and it is powered by the Intel Core i3-8130U (8th Gen) processor, combined with 4 GB of RAM. It has a good battery life, Convenient keyboard, Doesn't use PWM for brightness adjustment (AUO203D). No Type-C port and the RJ-45 connector are the only negative thing about this.

Thumbnail of user omars30
3 reviews
2 helpful votes
May 31st, 2017

Carbon x1... ehh... far the best lap I have ever had in my hands. I could write until tomorrow about it, but let me just say few things, Fast&furious.

Thumbnail of user abzert
5 reviews
3 helpful votes
March 8th, 2018

Best laptop in all configuration, good performance, good battery backup! And
Laptop working is super & features are excellent.

Thumbnail of user cragm
6 reviews
7 helpful votes
February 10th, 2017

Support Lenovo devices because of their quality. Think it's one of the best series at a good price. Do not see any reason to pay for brands like Apple. This one is not worse for the tasks I complete.

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Value
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Thumbnail of user davidr232
2 reviews
5 helpful votes
January 25th, 2016

Hello, I ordered Lenovo vibe p1 for my sister two weeks ago. The phone has already arrived! Company's customer service is even higher than I expected!

Thumbnail of user georgek101
9 reviews
10 helpful votes
February 18th, 2017

I use Lenovo monitors in my office, good price for good quality, if you need office computers for work only - that is the best choice

Thumbnail of user zavierd
3 reviews
4 helpful votes
April 5th, 2017

I own the Lenovo phone and a notebook. Both are great for work and some leisure time like watching tv series or browsing the net. The pricing is also good as for me. Surely will pick Lenovo as my next laptop too!

Thumbnail of user deonm15
3 reviews
6 helpful votes
January 18th, 2016

I've got a T450s model and I absolutely love it. The battery lasts forever, the keyboard is so comfortable, the performance outstanding. For me it is the best business class computer out there.

Thumbnail of user randyj10
Randy J.
7 reviews
13 helpful votes
March 16th, 2016

I debated writing about this Lenovo H50 desktop computer only because my level of expertise in this area is minimal at best. My wife and I prefer a desktop for writing email, preparing invoices for home-based business and watching videos pertaining to our areas of interest. When our old 80-gig went out last year I started looking. Every computer I found online was either too many bells and whistles for our needs, very expensive or both. Then I spotted a Lenovo H50. It came with the new Windows 10 operating system and an Intel G3260 "Dual Core" processor. And although its speed wasn't rated for time travel it was still many times as fast as our old computer. It also came with 500gb hard drive which was more than enough storage for us. The Lenovo H50 also has a DVD player and burner ...and comes complete with a laser mouse and a very nice and easy to use keyboard. And at $239.00 with free shipping I couldn't pass it up. It arrived very quickly, and after 3 months we're both impressed with it. Its performance and ease of use is remarkable. I bought a new 24" monitor and had a chance to try it out with the Lenovo H50 during the college football playoffs. The graphics were very sharp and the fast action scenes looked great. I would be remiss if I didn't mention that some of my older software, mainly business card and photo programs from the 1990s will not work with the Lenovo H50. I was particularly disappointed when I learned that neither of my audio editing programs would work, and that some of its pre-installed programs such as Microsoft Word 2016, etc. are only demo versions and require you to buy the full versions if you want to keep them. But this is a new computer, so I didn't really expect it to play every obsolete software program in my personal collection when newer versions are available. Finally, I found Lenovo Customer Service to be exceptional. I actually reached them on a Sunday evening when I called to ask about the pre-installed rescue feature. During the conversation I mentioned that the H50 didn't come with a rescue device. They sent me one overnight. So if you're looking for a nice basic desktop computer for everyday use I don't think you can go wrong with a Lenovo H50. I would definitely recommend it.

Thumbnail of user dereks1
1 review
2 helpful votes
September 23rd, 2010

IBM's attempt to rebrand their computers and lenovo worked out pretty well. I bought a Lenovo a year ago and didn't even realize it was an IBM computer. For some reason I always thought of IBM as outdated but now I only have bought lenovo computers because they worked out for me so well. I used this site to buy rather than shopping on other sites because here I can customize what I want and get an extended warranty too.

Thumbnail of user ellisb2
11 reviews
66 helpful votes
April 21st, 2011

Rock solid computers. I mean if you throw a ThinkPad at the rock, well the rock will no longer function, but the ThinkPad will!

Lenovo bought IBM's laptop/pc/consumer devision a few years back. It sure scared lots of people, who were rightfully concerned with how that would affect the quality and engineering. Well 5 years since, Lenovo is great in almost all aspects other than a silly name.

The ThinkPad line up is still rock solid, it is kept current, and is by far the most reputable sub-brand of computers in the world. IBM and Lenovo seem to keep close ties for supporting their legacy computers. Which actually outlive most other electronic devices.

IBM has a special place in my heart, my first PC was an an IBM PC 386.20Mhz cpu, math co-processor, 2 mb of 80ns ram and a 200 mb hard drive. I played everything I could on it, I'm not sure where it is now. But if it is still in one piece, I bet it would boot up no problem.

Their site is hard to navigate from the get go, but once you click around, it makes sense in a very german, very precise way. I've heard bad things about the non-pro oriented, cheap plastic systems; but thats indicative of getting what you pay.

Overall, a very reputable computer manufacturer, with very solid background, and support for long running traditions.

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