• Lenovo

Lenovo

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Overview

Lenovo has a rating of 2.27 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lenovo most frequently mention customer service, and next day problems. Lenovo ranks 138th among Laptops sites.

  • Service
    63
  • Value
    60
  • Shipping
    51
  • Returns
    47
  • Quality
    57
Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
1
Negative
18
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service and they told me I need to pay for the repair as warranty expired 10 days ago.
How would you rate Lenovo?
Top Positive Review

“Yoga series notebooks”

Felas F.
1/6/24

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

Top Critical Review

“S Mode can't turn off”

Brian D.
1/27/24

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

Reviews (160)

Rating

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user felasf
12 reviews
2 helpful votes
January 6th, 2024

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

Thumbnail of user harrolli
1 review
0 helpful votes
April 22nd, 2023

I am thoroughly satisfied with my replacement Lenovo Thinkpad. I had a keyboard issue with the initial one and was able to gain a better one after contacting the corporate office. The customer service rep (Caitlyn White) was super helpful. Eight months later and the replacement works flawlessly.

Thumbnail of user taylorl63
4 reviews
12 helpful votes
April 17th, 2020

6 years ago I ordered laptop Lenovo Z51-70.
Advantages:
-Value for money
-Appearance
-Matte full HD screen
-Nice keyboard and touchpad
-Backlit keyboard
-Screen resolution
-The sounds are amazing... two 2.5 watt speakers

Disadvantages:
-Built-in battery

In general, I am satisfied with the purchase of this model.

Thumbnail of user alc108
4 reviews
2 helpful votes
July 12th, 2021
• Updated review

Shortly after this review was published, an Account Manager at Lenovo reached out to me and almost immediately reimbursed me for the missing balance, making things right. Thank you Lenovo.

Lenovo puts up a fake front as a scam artist!
June 8th, 2021
Verified purchase
• Previous review

I paid $2682 for a Lenovo Thinkpad in October 2019. The unit arrived defective. After I returned it, the sales rep, Brannon **, only authorized a partial refund of $2279. 70, leaving a balance of $402.30 which they still owe me as of this writing on May 21,2021. Phone calls, emails, supervisors, were not helpful. Lenovo is a deceitful company, cheating their customers and getting away with it if they can. I definitely DO NOT RECOMMEND doing business with them. BUYER BEWARE! (This review will go viral.)

Tip for consumers:
Lenovo may have made a name for themselves in the PC industry, but buyers beware of their sneaky, underhanded unethical business tactics. They ripped me off over $400 to this day while giving me the run-around when I tried to retrieve the fund...each and every time.

Products used:
Since I could not use this Lenovo brick, I had to resort to an HP Spectre PC.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirav6
13 reviews
23 helpful votes
August 12th, 2020

The Lenovo IdeaPad Flex 15 is a nice product but the battery is inadequate to serve off plug for more than a couple of hours w/o needing add'l charging. You have to purchase the more expensive YOGA to get a solid battery. Only other concern - I have the 3 year onsite warranty. They were to "send someone to assess why the camera is not functioning". They never did. Then the came covid and the laptop stopped booting so now it is all on me to get them the laptop and wait... Concerned I'll be w/o it for quite sometime. We will see. I love my Lenovo ThinkCentre desktop.

Thumbnail of user hileyp
44 reviews
190 helpful votes
March 27th, 2020

I've bought a Lenovo smartphone without expecting much. And it proved itself as good gadget or a small fee. Delivery took more than expected, though.

Thumbnail of user eddieh33
3 reviews
2 helpful votes
March 19th, 2017

Rather reliable products but presonally for me there is one better brand on the market. But this is the matter of choice and if to say about Lenovo - they make reliable and great performing products. I still remember the times when they had very low pricing only entering the market but now everything has changed - the products are good but quite expensive..

Thumbnail of user brendanc13
3 reviews
5 helpful votes
May 29th, 2017

The owner of ZUK Z2 and Lenovo IdeaPad Y700. I didn't think before that Lenovo is a sign of quality, but it's true! The smartphone is very convenient and fast. And the filling is excellent, given its price category. Well, about the laptop, I generally keep quiet. Very productive! Of course, it is more intended for games but shows itself well in everyday tasks. I am definitely happy with the purchases!

Thumbnail of user timothym199
2 reviews
55 helpful votes
July 22nd, 2018

The stylus and how it is configured to work wireless with the remote pointer was a first for me when I received my package.To this day I remember the excitement we all had in the house.

Thumbnail of user peterg172
16 reviews
30 helpful votes
July 31st, 2017

Been using a Lenovo Yoga laptop for a few years now. Decent screen. Because the screen flips completely forward and backwards I can use it like a tablet or have it stand on its own and see just the display. It's good for watching videos and not having the keyboard in the way.

Value
Shipping
Quality
Thumbnail of user connorl9
3 reviews
1 helpful vote
January 20th, 2017

I`m not sure about the site, because I`ve been buying the products in my local stores. But Lenovo laptops and some phones have never let me down, good reliable devices. Though lately they are making them much more expensive - thats kind of a drawback.

Thumbnail of user ollyn
3 reviews
0 helpful votes
January 18th, 2021

I`ve been the owner of lenovo P2 for a while and can say the device is perfectly suitable for me. I always loved their products, but lately the prices went higher so I had some doubts. Buy it, you won`t regret!

Thumbnail of user cookiem2
15 reviews
51 helpful votes
July 5th, 2016

I'm a great fan of Lenovo laptops. I have one that's almost 10 years old and still works perfectly. The only issue I had was the SD card wasn't reading, turns out that reinstalling the OS fixed this - not Lenovos fault.

Everything in the machine works as it did. The screen in particular is great (whereas I've had other laptop screens develop various issues after long term use.

Tip for consumers:
Check reviews online for the laptop you want to buy :)

Value
Quality
Thumbnail of user phoenixr3
6 reviews
20 helpful votes
March 5th, 2018

Lenovo smartphones are much competitive in prices and best bargain I ever made both quality and price. Laptops too fair enough. I had 2 of laptops one died out after 7 years and one still functioning.

Service
Value
Quality
Thumbnail of user brookec9
18 reviews
15 helpful votes
August 15th, 2017

First experience with Lenovo mobile and it was really an awesome lesson. Just tried to breach security level but it was so easy as other brands.

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