Lenovo

It's customer service is nothing more than a joke. All service reps are there just for 'lip service' to make you feel better without actually solving anything. There is a serious internal/intercompany communication breakdown and they only know as much as I know about any situation. I had experience with other computer companies like Dell and their customer/sales reps are there to resolve actual issues in timely manner. This will be my first as the last time dealing with Lenovo for sure. Horrific, just horrific company.

I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.

Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.

Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS

I am profoundly disappointed with this product, and it feels like a complete scam. The functionality is severely lacking, making even simple tasks, like opening one tab to another, a painfully slow process that takes a staggering 15 minutes. Although the laptop's design is not terrible, its performance mirrors that of a computer from the 1970s. I strongly discourage anyone from wasting their money on this product, as it struggles to handle even basic tasks. This laptop is, in essence, a major scam, particularly impacting those with limited resources who genuinely need a machine for simple tasks or work.

A more prudent choice would be to invest a few hundred ringgits in a secondhand machine or opt for a no-name brand from China, as this Lenovo product has been a significant letdown.

So I ordered my Lenovo laptop online a few months ago. I'm finding it inconvenient to use. Every time I boot it up, I am inundated with forced download/apps which is a time waster. And this is even before I can begin to log on. The security of this computer is also of concern for me. I am hesitant to use it to pay bills and do my banking on it. I have resorted to using my phone instead that requires my sensitive, personal information. I got it on a good deal, but I guess I got what I paid for.

I just got my laptop in the mail last week, tired to turn it on and the screen is either black or has the fuzzy white lines, as annoying as not being able to get a brand new laptop to turn on, the support people just don't give a damn, it's been a few days now since I filed for a replacement but there not even sending me a shipping label something is always delaying it, now that I asked for a refund it's some BS about I have a order filed already so I can't get a refunded yet. First laptop I bough and I'm really annoyed and disappointed! Never again, check out the pictures before you buy.

Dealing with Lenovo has been an absolute disaster. My father's Lenovo computer has spent more time in the repair shop than in our home. The same issue - a failing screen, kept recurring, even after multiple repairs under warranty.

When the same issue reared its ugly head again, Lenovo had the audacity to blame us for 'mechanical damage' and demanded a staggering $700 for repair. The irony is, the only 'mechanical damage' might have been due to their pathetic excuse for a shipping box. It was ill-fitted, flimsy, and lacked even the basic courtesy of a 'fragile' label.

Don't just take my word for it. See the photos I've attached - they tell the story of Lenovo's 'quality', or lack thereof. Despite the multiple repair tickets and our pleas for a reliable fix, Lenovo chose to ignore the problem and then blame the customer.

This experience has been a costly, stress-inducing disaster, one that I wish upon no one. Lenovo has shown complete disregard for customer satisfaction and I urge you to think twice before handing over your hard-earned money to them.

I purchased 3 computers for our company, all the same new 2019. March of 2020 my computer stopped working - motherboard crapped out. Shipped it in and was told can't get parts, don't know when or if it will return. Well months later comes back in the mail- worked ok but always had problem of any updates thru the past 2 years. Windows 11 comes and once again no way to update. Decided to see a local computer specialist and found out in my 6 month old computer they replaced the motherboard with a 10 year outdated motherboard and felt that was sufficient. Had I known that at the time I would have never accepted it. I called today and basically getting the runaround - it's out of warranty and old, nothing we can do. How about when it was under warranty why didn't you replace it with a new computer and not give me shoddy equipment and pass it off as well it's working. I paid 2599.00. I got 12$ service. I am completely aware that 2020 and 2021 was a time where parts were unavailable, but it was under full warranty and I should have been given new not old. I am dying to know if anyone has a fix for this problem or I just verbally trash Lenovo from now until the end of time. Trust me- never again as far as I'm concerned. Lenovo warranty, service and computers are the worst.

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

Am on my second Lenovo. First one became unusable after about 2 years - took it in for repair but repairer said, don't bother, get a new one. This one is now aobut 2 years old and drives me mad. Even writing this review is difficult. Cursor jumps around and suddenly opens a page I don't want, won't click on what I do want... So I have to buy another laptop - NEVER again Lenovo.

After waiting for UPS to deliver a new business laptop, it turns out that Lenovo hasn't filled out a FORM to allow it to be delivered. They shipped it but won't deliver it to me. Of course, they were PAID IN FULL when the order was placed nearly a month ago.
This company has outsourced all communication to the Philippines so they have no sense of being an American company.
It was MY MISTAKE to purchase from them. Despite having a decent product, it won't happen again!

I strongly advise against LENOVO to everyone due to the EMEA customer care - BAD and such as to arrive at the rudeness and personal offenses.

Incredible.

After my new and very little used tablet went for service 2 times in a few months, I complain politely and receive inferences from a certain "Aleksandra" (among other things with grammar errors and very bad syntax).

Absurd.

The first time in my life that assistance - among other things after frustrating premises - allows itself to have a tone like this!

I do not recommend LENOVO because you pay more for a brand that has the worst support I have ever experienced!

I bought this PC in March of 2020. It arrived just 8 days before I was sent home to work when the pandemic was at it's worse. It's been a great computer except for one thing. In the last year it will kick me out, display a blue screen and a message that it's found a problem, is gathering information and will restart. There is nothing to do but wait, you can't stop it. This has been happening more often, sometimes 2-4 times in a day! This computer gets updated regularly so this blue screen of death should not be happening! For this reason I'm leaving a 3-star review.

I am thoroughly satisfied with my replacement Lenovo Thinkpad. I had a keyboard issue with the initial one and was able to gain a better one after contacting the corporate office. The customer service rep (Caitlyn White) was super helpful. Eight months later and the replacement works flawlessly.

Lenovo laptops are made from cheap plastic that crack during normal use - typing. My laptop that has only been placed on a soft surface, never dropped (not even rattled) has 4 cracks. Lenovo refuse to show interest and say it is caused by the consumer. That laptop is less than a year old. The laptop crashes daily and has done since the day I received it. Lenovo said this is not covered by their warranty. Don't waste your money.

Not sure where to start so I'll try to keep it factual:
1. Ordered a laptop in Dec after confirming with customer support it would delivered within 2 busines days, as advertised on their website
2. Two weeks later I was still waiting for my laptop - no communication whatsoever from them
3. Three weeks later I called them up and after hours on the phone, found out they had delivered to a different address
4. I asked for a refund and was told it would take about 2 weeks
5. Then I was told they could not locate the laptop
6. Then the confirmed they located the laptop and it was in transit
7. Then I was told I would get a refund within 5-10 days
8. Two weeks later, I'm told they have not received the laptop...
I cannot count the amount of hours I've wasted with this, and I've lost more than £1,000 in the process.
No words to describe how bad this is...

Bought a brand new laptop in April 2022, and have charging issues in June, 2023. Bad luck out of warranty. I went to their website and see the charging issues is caused by the software issue. BS. If such things happened, the manufacturer should recall the laptop. $#*!ty customer support, too. Called them and told to cover the fee by customer.

My package was lost/stolen during shipment. I was told I would receive confirmation for my replacement via email within 48 hours, which never happened. I contacted them again and was told the same. Again, no confirmation or acknowledgment. I contacted them again, this time for a refund and was given the same spiel. I reckon I'll be stuck in Groundhog Day for a while until this is resolved. Meanwhile, I will trash this company to whomever will listen, blast them on social media, and continue to write poor reviews. For your own sanity, avoid lenovo.

Last two month before i have purchased a lenove laptop and this is working sometime not good.
Their laptop hang immediately but resolve after taken much more time. Other wise it is good.

6 years ago I ordered laptop Lenovo Z51-70.
Advantages:
-Value for money
-Appearance
-Matte full HD screen
-Nice keyboard and touchpad
-Backlit keyboard
-Screen resolution
-The sounds are amazing... two 2.5 watt speakers

Disadvantages:
-Built-in battery

In general, I am satisfied with the purchase of this model.

Great computers largely, just hope there is no issue as customer service is a joke. They couldn't even get the sales part right of my order, god forbid trying to solve a technical issue. I'm shocked to read reviews saying the sales experience was solid. If how they operated with me on a non-tech issue is indicative, I would 100% believe the torrid comments people say about their inability to address real customer service issues. It was such a bad experience I'm returning the two laptops I ordered from them.

As context: Spent about 2 hours on the phone to get a simple price match processed two days after I ordered the item from their own website, and still couldn't get it processed. New price was on their website and the original item was from their website.

The first 5 minutes of the call I could not understand her because several other people were yelling on their end of the phone about something else. Speaking on time, what I was asking should take 5-10 minutes to resolve, I was talking or waiting for 2 hours without any resolution in site.

Mind you I called them HOPING to save them money and the world gas from having to return the item they sent me and have a new one come at a lower price. They advertise a simple 30 day price match and protection, but I'm convinced they put low skilled employees in place to process it to limit people using that protection. Eventually had to hang up on the CS person after waiting 40 minutes to talk to them and a Jyoti Sharma putting me on hold 5-10 times over the next 50-60 minutes, rarely ever properly communicating what she was doing. Eventually told her I'm just returning the thing, waited a minute for her to say ANYTHING (but she didn't), and so I hung up.

Order number *******384

The first indication of their trustfulness was that they removed the purchase price from my bank account weeks before they has said they would. The desktop was dodgy from the start, but they did not want to know. After complaints all I got back were fatuous replies. In desperation I took it to a repair man who said there was a hardware fault, and that the software had not been properly installed. It cost me $200 for the fix, but money well spent to get away from this crowd!

Realmente lenovo considero que es una marca muy generica la cual en mi pais es la mas comjn y la que mas recibo como tecnico en mis tiendas sus componentes son muy dificil de conseguir cuando se dañan

I had an apalling experience with Lenovo. Most unresponsive staff(especially the case manager named 'Sky'). My brand new laptop suddenly stopped charging and after getting it repaired once, the same issue re-occured within months. And this time, the lenovo support staff are extremely unresponsive and rude. I regret buying a Lenovo device. Inspite of all this trouble they caused, they did not compensate me with anything.