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LeisurePro has a rating of 2.31 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. LeisurePro ranks 92nd among Sporting Goods Other sites.
I have been buying scuba and snorkel gear from Leisure Pro for more than 25 years. I have had exceptionally good service from everyone I have dealt with: sales, service, admin... you name it. I have bought every kind of gear for my favorite water sports, and not only have I gotten good advice when choosing, but good prices, timely delivery, and quick and on-point responses if and when rarely something comes in that is below perfect, which can be the case with any on line ordering. I would recommend Leisure Pro to anyone interested in good gear at good prices with good follow up by this vendor.
I bought the paralenz dive camera it set on my desk in box for a week we found out our dive trip is in question so I sent it back in original box the shipping box was tore so I replaced it with a new shipping box and they won't refund my money they said the reason they wouldn't is the shipping box has to be original also and I guess since I touched it it's not in new condition there's people are crooks stay away from them. The camera was 749.00 a lot of money to be screwed out of
I bought the paralenz dive camera it set on my desk in box for a week we found out our dive trip is in question so I sent it back in original box the shipping box was tore so I replaced it with a new shipping box and they won't refund my money they said the reason they wouldn't is the shipping box has to be original also and I guess since I touched it it's not in new condition there's people are crooks stay away from them. The camera was 749.00 a lot of money to be screwed out of
Tip for consumers:
Don’t use they will not stand behind there products they make up flimsy accuses not to return your money if you don’t like product
Products used:
Dive camera
I purchased a tank equalizer from LeisurePro. It arrived after waiting 6 weeks and had a cracked pressure gauge. I returned it for replacement and told them I would wait until it is available. They told me to reorder instead of an exchange. That day I went to reorder and the price had increased 50%. They knew this and that is why they did not exchange it. I emailed them and no reply.
I had been warned about using this company but decided to give them a shot they mailed out my order and when it arrived it was missing items I had paid for. Once identified initially customer service was helpful but then kept putting me off over and over when finally the replacement parts arrived they were all in pieces (I had requested assembled) they stated i could send it back for them to assemble and reminded them of the fiasco I had gone through with shipping last time. I then received an email (generic) from the president of the company stating if there was anything he could do to please email. I sent 2 emails and never got a reply... they will NEVER get my money again. Garbage company with pathetic customer service.
Tip for consumers:
Stay away from this company they don't care about you
Products used:
BCD regulator October and guage set
Bought Seac 6mm boots for a friend. Removed them from bag and removed tags. Gave them to her days later. They were too big. Called the company and was informed to send them back for an exchange. Paid to send them back. Was emailed and told the boots were "used" because I did not return them in the clear bag they came in and without tags. Brand new boots! They would not honor and exchange and required me to pay shipping for them to send them back to me. Boots I cannot use. "Easy and Risk Free" returns are empty words. I will no longer buy from this company and will inform my expansive diving network to avoid them as well. Terrible company. Terrible customer service.
Tip for consumers:
Avoid at all costs.
What a joke, took my money through PayPal twice, delivered no product, PayPal & my bank showed payment received, this company said never got, had to file complaint with PayPal to get my money back. Ordered from Leisure Pro, heard from Scuba.com and Sunnysports.com. Who exactly is the company? Will never order from again.
Tip for consumers:
NEVER EVER ORDER FROM THESE PEOPLE
Products used:
Tried to order Cobian Flip Flops for my husband, but not received.
Bought a Oceanic VTX in March and paid the 2-business day, my dive computer was delivered to the wrong address, didnt get it back and Leisure pro refuses to refund me...
Their excuses - Need UPS investigate, every time I ring them got the same reply "UPS is investigating need more 7-10 business days. Its now 25 business days and Im still waiting..
I have had a problem with an Aqualung BC and found it was not covered under warranty.
DO NOT BUY FROM LEISUREPRO
I was wondering why they had cheap aqualung products there. Found out they are NOT authorized dealers and so when you buy from there, you will NOT get the factory warranty. No free life 4 parts, no free replacement. I heard that they get their products from Europe to be able to go around the system. So some of their other brands are probably not warrantied too. Though I know they are authorized scubapro dealers hence the high price. Check each brand's website to see if leisurepro is a legit dealer. Aqualung warns that they are not.
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Serving divers and snorkelers with all their scuba and snorkelling needs for over 15 years. One of the largest dive retailers and mail order suppliers of new and Used Scuba Gear. The best combination of quality services, vast selection, knowledgeable s...
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