LegalZoom

I have 3 accounts with LegalZoom that go back several years. Unfortunately my experience with thier current staff has been a ridiculous waste of time as the usual interface is dropped calls and over 30 minutes of hold time(and this after they call me). They are incapable of transferring an LLC to an authorized owner and will not consider amending this practice under any circumstances. The notice sent out (email) for SOI compliance is neither monitored or protected as a usable document... so a $250 fine is applicable from the state after 90 days. I'm not the first customer to voice this complaint and will not be the last. I can only surmise the front line employees are poorly trained and without recourse to a manager who gives a $&!#. This practice is usually the result of greed or ignorance... of which neither are good for the future.

Had a registered agent subscription for 159 bucks then got charged 499 in the most recent year. Called to complain and they told me they rolled this new service in where I could talk to a lawyer for 30 min a month into my RA service. I did not order this. I do not want this. Why spend the money to market a service when you can just charge existing customers for it and hope they don't notice. What is the difference between this and theft? None. They refunded the money, but what about the ones who did not notice it? Why use a gun to steal? Get's someone's CC and charge it.

I'm no longer consulting, so needed to cancel my Registered Agent Services. My LegalZoom files state your call center is open weekends, so I called and they didn't pick up. So I called this morning. I opted for the call-back service. I was putting something in the refrigerator when the call came and by the time I picked up, LegalZoom had already hung up! So I dialed back in and opted for the call-back service again. It took well over the 3 minutes cited to get called back. "Michael" asked me for my phone number (though I had already entered it for the call-back) and email. He asked why I was cancelling and I told him and he didn't respond at all. I thought the call dropped, so I said "hello?" He responded in a testy manner, "I heard you." He proceeded to cancel my services, as requested, then suggested I confirm the cancellation on my account online. I asked if I would get a confirmation email with a confirmation number and he said, "well you might, but I recommend people check their account online." What? You "might"? I waited for him to thank me for my business or my call or something, but he said nothing. So I said, "Well, okay." to see if he might thank me if I prompted him. He did not. He said, "Well, okay, Ms. Jeffries. You have a good day." Michael needs some training. Unless how I feel right now about working with LegalZoom is the customer experience your leadership is going for.

Be prepared when you want to cancel a subscription that is included with a premium service you purchase - plan to spend 20 minutes on hold since the extension they tell you to call does not work. Poor poor service. I won't use them again even though my LLC set up went rather smooth. I am too busy for this type of hostage situation.

It's really a few simple things. First, when you enter your name for name check, you include the complete name, like: ABC Inc. After you pay for the service, then as you go through the screens, it asks you "what designation you want". Well, you have already included, so now they are asking you to put another Inc, after the inc you already included in the name. This is really dumb and should be corrected. The second problem is that there is no summary sheet for your corporation (I believe they had previously). You have to blindly rely on information typed in or go back to edit. The company wants you to pay first, then finish the service.

Careful of subscribing for some of their services. If you want to cancel, they still charge you on a loophole. I. e. To dissolve your business Legal zoom requires you to contact the Sec. Of State in order to honor your request to cancel. They can do that and charge you $139 to do so, if not they will charge you the full yearly charge $240).

I have no issue with the legal direction of the program, it is the antiquated user interface that will drive you crazy. Once you start it, there is no way to move backward or forwards to a different section with out clicking each individual page, 15-20. It is just maddening. If you end up having questions or need to check on something you will kill hours just trying to see if you included something or not. An then when you want to review it, you have to complete it to even take a look, no preview. So you end up with a revision for every time you make a change. Made me just want to tear my hair out. There is no reason to have such a horrible user interface in this day and age. Felt like using a tax program 20 years ago.

I did not have a pleasant experience with the Customer Service Repesentative. I was not listened to in addition to being talked over. I couldn't even get a word in. I felt she was only listening to reply. The customer rep was not pleasant AT ALL and was unable to answer my questions as this was all new to me. Sadly Disappointed.

One year I signed up for "RA + Legal Form" and the next year I tried to cancel. They charged me anyway and I had to argue with them to get a refund. This year? They charged me twice! (I kid you not.) Charged me twice for a service that I tried to have cancelled years ago. They refunded one of the charges but not the other. Get a real lawyer... it'll be cheaper in the long run.

I don't know where to start. I opted for legal zoom over inc authority which was a huge mistake on my part. First off I had issues completing my applications and received assistance navigating the process via phone call. I informed the rep I do not live in the USA, however based on my fast growing business and clients request I decided to give it a go. After the application was completed and my card charged etc, I logged into my account and realized a few discrepancies. The 99 dollar paid for Business and License is actually for a report of what to get. I also paid 199 USD for my registered agent service which I can't utilize for a lack of US address documents for verification purposes. Then the third issue I was told I can't receive my EIN because I need an ITIN number, so that's another 60 dollars gone. I was duped a total of 358 USD. And no one seem to be able to help all I am being told is that they can't refund because of their policy. Stay away from this company especially if you're a startup that isn't domicile in the USA.

I placed an order with Legalzoom back in September to update some documents with the state that I thought I needed to have professionally filed. I spent considerable time with a phone rep telling them exactly what I needed to have done and they told me the package I needed. The cost was $169. First, it took them almost a month just to review the order, then came emails with questions that I had already answered, then more weeks went by, then finally I get an email saying they didn't need to file anything with the state because the changes had already been made. How they were made I'm not sure but it wasn't Legalzoom, they did nothing. Of course I asked for a refund since they hadn't actually done anything and so far they refuse to refund my money because they say 60 days has gone since my order was placed. I told them they took over 60 days just to review the order and get back to me so how could I have even known to ask for a refund within that unfair time. Of course the rep I contacted couldn't answer that but just kept saying their policy was 60 days. What a scam! So they take over 60 days to do the work and then when they don't do it they keep the money claiming you are past the refund time I will NEVER use them again!

Paid $350 for a dba and was pawned off to a 3rd party vendor who did little to help me. Then I received two phone calls from Legalzoom, paid $145 for something I never received, and lost my money. I disputed the charge with my bank and wrote an email to Legalzoom outlining the phone numbers, names, and dates of the calls from Legalzoom asking them to verify if those are their numbers and employees. They refuse to answer me in writing. I don't trust Legalzoom or have any confidence in them and would prefer to communicate with them in writing. It's suspicious that they only want to talk on the phone - where it is more difficult to document the conversation.

I hired LZ to do my taxes for my new business. I paid for the annual subscription. During the process of completing my '22 taxes, my tax expert left the company. It took several weeks before I was notified and my account was reassigned. During the process, after not hearing back from them, even after sending emails, my current subscription expired. Finally was reassigned to a new expert and got the ball rolling again only to be told he wouldn't be able to submit my taxes now because I no longer had an active subscription. After escalating up to a regional manager, it was decided that I ultimately would need to renew my subscription for another year just to have last years taxes submitted. To say I'm pissed is an understatement. I paid for a service that wasn't completed only to have to repay for a service for a "new" year just to get the previous year taxes filed. I'm struggling to understand why it's my fault when the tax expert left and I was essentially left with no responses on my emails. When I did get a response it was usually weeks later. I wouldn't recommend their tax service due to their business policies.

Submitted request for LLC in 12/10/21, was told I would receive documents on 1/13/22. Now I am being told, that is not how it works. Customer service agents on-line as well as live were rude and short, not providing any valuable information. Was told they would not have a manager contact me. Should have listened to what others have said about LZ.

Their workflow system to get everything together is a mess. Their communication is poor, you can't reach your selected advisor directly because "they have hundreds" of clients per advisor. Well, that's understandable, but then make your user interface/workflow for tax preparation stronger to inform the user status and actions.

If you go with their tax package, DO NOT BUY IT until it is tax time itself, because there is only a 60-day window for tax cancellation. For my case, I purchased in August. Big mistake. The tax preparation come April was a mess, to the point that I took control back and did my own taxes.

After talking with their billing, it was a too-bad-so-sad from them, and that I will have to honor my year long commitment. $700 put in so far and $400 to go with no tangible results. Their emails are elusive in what is missing, and information is sometimes conflicting. USE TURBO TAX INSTEAD.

Everything ran smooth with this website until I realized that without me selecting them for a registered agent they did it automatically. When I call to try to get this straightened out I was sent from department to department they couldn't even give me a name of the departments I was sent to. That was $247 that I did not want to spend they told me to change it through my state which would cost me another $100 I am very dissatisfied

LegalZoom is a fast and efficient service but watch your credit card bill for services you did NOT authorize. And do not bother using the mobile app, it seldom, if ever, works.

I paid for a PLLC. My documents were sent to the TX comptroller and now they are saying that I have to pay franchise tax. And in there website appears like an LLC not a PLLC. I can't change it. I'm opening a a law firm, not a franchise. I reached out to LZ for 2 days and they refused to help me or escalate my problem. Now I have a situation in which the State says that I have to pay Franchise taxes, when it's a Law Firm I am registering. I will probably have to pay for this to be fixed out of pocket, an error the LZ committed and refuse to assist in fixing.

I was going to give them my business to help create my LLC and I was going to buy additional services from them for my business. However, I went through all the steps and I was choosing specifically what I wanted to purchase. Then I got to the end and there's this whole list of add on services. If you don't look very very closely it automatically signs you up for just one of the services on top of what your purchasing. It is not apparent and if you're not looking at the whole thing with a fine tooth comb you would miss it. You also aren't charged right off the bat so it's another way you would miss it, because they sneakily sign you up for a free trial for this expensive out on service. So if you didn't look closely and realize you were signed up for a free trial you wouldn't even know to cancel it. And right then and there I decided this was not the company that I wanted to give my business to. I think stuff like that is just unnecessary and sneaky and if that's what you need to do to get business then there's something wrong with your business plan. They have good reviews otherwise but that's just bad business

They changed the UI. Overall I've found their services to be very helpful in starting my own business, but the new UI is so bad it's almost impossible to navigate to anything they you need. Additionally, a lot of their links are broken or aren't working properly.

Get it together LegalZoom. And fire whoever you paid to make this god-awful new website.

On March 10th of this year I paid for my LLC with the understanding that it would be expedited. After contacting them several times and extensive interactions I still have not received my LLC. I did receive a notice that it's in the mail and supposed to be delivered tonight. It's now May 26th and I still haven't got it but I got a tracking number. I don't know the legal term for expediting but I'm sure it doesn't mean two and a half months at my cost. I'm sorry I wouldn't refer to legal zoom to anybody if this is the way that you business.

I went to search for the name I want to trademark, the cost at Legal Zoom? Starts at $199. The cost on other sites including the US patent office? $0! If they rip you off at the start, where else are they doing it? Hard pass for me.

I used Legal Zoom to create my LLC in 2017. I paid for the $399 service and all went well and I was quite pleased with the service. Now 4 years later I have received a letter from a Dallas Texas law firm stating that I owe $399 or will face legal action. Legal Zoom has some shady business tactics that have been expressed time and time again. I will never again use the services of this firm.