LegalZoom

I decided to use legal zoom to file articles of organization. I was told by several that this would be a pretty seamless process but I have had quite the opposite. I paid the initial fees(about 325 dollars) and about two weeks later, my checking account was drafted an additional (250 dollars) for registered agent fees. I did not authorize legal zoom as a registered agent. I'm not sure if it automatically defaulted to that but I never had any intention on legal zoom being the registered agent. I was then informed that I would need to contact the secretary of state to have legal zoom removed as the registered agent which is costing me additional money to have done. In order to complete the process of removing legal zoom as a registered agent, I need a copy of the original article of organization that was filed from legal zoom. When I reached out to customer service at legal zoom, I was informed that they could not provide me with a copy of the original documentation and that it would take a few days for me to get that. I also logged into my legal zoom account and cannot find the original documentation. Initially the rep said that I could get a copy in 2-3 business days, now they are saying 30 days. Is your team competent?

Legal Zoom gave me great service before I handed over the money. Once I paid the wait times to speak to a rep were over 2 hours, I would request a call back and get hung up on and never receive a call back, I had documents waiting to be sent to the state and were outdated by the time they got to the state so they were rejected, I resent documents over 7 times, one rep would say everything looks great only to get a call the next day saying they never received the documents? I filed in May and still have nothing to show for it... THREE MONTHS later and paid for the "expedited 5-7 days". Legal Zoom is a joke and I will NEVER do business with them again.

I could not recommend Legal zoom any less. I will NEVER be using them, ever again. I have had nothing but issues, including; delay processing times, lack of communication/notice of order issues, unhelpful communications with service staff, lack of transparency with timelines/changes. I paid over $600 to have this be an easy and streamlined approach to starting my business, it has been nothing but a nightmare. I advise you to run fast from this site. Never again, this type of service feels like a scam and illegal. RUN.

BEWARE of the Registered Agent SCANDAL! This company automatically makes itself your business's registered agent and will continue to bill for this so-called service annually, which is literally just a name listing and they claim that they will send you so-called alerts! It's a scandal. I NEVER HEARD A PEEP FROM THEM until I just received a collection notice in January 2020. They are collecting for supposedly being my Business Registered Agent back five years ago in 2015! Yes, they are so desperate to get revenue that they are billing inactive businesses from 5 years ago! When I contacted the state of Pa, they told me they get calls ALL THE TIME from people like me who didn't realize I was being scammed by Legalzoom. They should re-name themselves Il-legal Zoom. Contact your state to find out if you can be your own registered agent/office. That's what I did. If only I had known about this option 5 years ago! They have no problem making themselves your agent and billing you, but they are unable to make changes to remove themselves as your registered agent. You have to do that on your own! If I could give them a negative star review I would. Go to one of their competitors. They need to realize that they are taking advantage of the unsuspecting. They should be all about customer service not a disservice.

I had paid for a trademark search with LegalZoom and they did a very very poor job…the trademark was rejected and I called LegalZoom and talked to Joya a manager with LegalZoom and they weren't willing to make it right…I told Joya that I was going to leave negative feedback on the internet but he didn't care…. We were having a back and forth and he said I interrupted him and he went into a long spiel about how interrupting was disrespectful…I tried to point out that a back and forth was how conversations go…I let him say his peace but boy to be dressed down by an employee of a company when you are a CEO of a couple companies and i'm 60 years old is quite offensive…I would find a better company to do business with…as it's one thing to refuse to make things right but quite another to be disrespectful and I was nothing but respectful to him…can you say "power trip"... I hate leaving bad reviews but hey I gave them every opportunity to make it right... used to be a good company... steer clear... or you will lose money like our company did.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

Legalzoom is a TERRIBLE company whose business practices consist of trying to trick people out of as much money as possible while using aggressive up-selling tactics to try and get even more money out of their customers.

In my case Legalzoom somehow FORGOT to submit my Statement of Information to the Secretary of State for 6 MONTHS resulting in a penalty of HUNDREDS OF DOLLARS sent to me- that's how I found out Legalzoom completely failed to perform the service I PAID THEM FOR. Of course after receiving the penalty invoice from the franchise tax board of California I contacted Legalzoom customer service and was promptly treated with skepticism and denial that they had any fault in the matter. After days spent on the phone with a multitude of Legalzoom customer service people and never being allowed to speak to a supervisor and getting nowhere, I decided one day to check my business page on the Secretary of State's website and magically somehow the Statement of Information had been filed... by Legalzoom... 6 MONTHS LATE and only AFTER I had contacted them alerting them to my problem.

Overall my experience with Legalzoom has been filled with nothing but pain, frustration, and overpaying for services. Even their premium package options when setting up a legal entity with them consists only of "free" phone consultations consisting of relentlessly pushy salespeople trying to up-sell me on their third party services. In other words, what you're essentially buying when you add on premium package options with Legalzoom is the privileged to be aggressively up-sold to by their third party partners. Unbelievable. Even timeshare rental seminars provide you with a free shuttle ride and some snacks. Not Legalzoom though, they just charge you for it.

I will NEVER, NEVER, NEVER recommend Legalzoom or it's services to ANYONE EVER. STEER CLEAR. This unscrupulous company wants nothing more than to take your money at a time when you're trying to build a brighter future for yourself and your loved ones. My best advice to you is don't walk- RUN AWAY from anything having to do with LegalZoom.

Today am currenty on hold for an hour and twenty minutes. Two days ago on hold over an hour. Chat said no agent. Emails not answered..

I form a corporation through Legal Zoom. Paid $736 for the service. Big mistake, later I found out my accountant will do it for half price.

If you check local newspaper, and search a little, a lot of the accountant will do it for free if you use their tax filing service.

Legal Zoom slap me with $399 Auto Renew Register Agent Service fee.

The agent told me he can give me half off. Sounds like they are doing their best to charge you some money...

I told him I want out, and he said I have 30 days to change the Registed Agent from the state department. I called the state department, the clerk told me that she just spoke to more than 10 people before me that day had the same issue from Legal Zoom.

Turn out, the change information is more complicated than form a new corporation. I ran to my accountant for help, as expected, we cannot get the state record updated within 30 days. They just rob me for the $399 when my accountant provide this from free...

What a scam! They should be shut down by the congress or senators... Any public advocate, please look in to their business practice, the auto renew of a service they charge $399 everywhere else charge $50 to $75.

Legalzoom is unethical in its business practice. I say this because Legalzoom collected the fees to start my new LLC business, however, after 6 months, and about 20 hours of follow up on my end, Legalzoom failed to complete my order. After 6 months of going back and forth, I was forced to pay another company to do what I paid Legalzoom to do. This other company completed my LLC order in 2 days and charged me half as much. Legalzoom did not issue a refund. After 6 months, Legalzoom sent me an email claiming to have attempted multiple times to reach me after I stopped contacting them. I had, afterall, paid someone else to do what they could not. Legalzoom would not issue a partial refund either. The only way to recover my losses is by filing a lawsuit against them --- which I have no time to do. I have saved the written email conversations in case there comes a time I can pursue action against them or there is a class action lawsuit.

I USED LEGAL ZOOM TO START MY COMPANY EVERYTHING WAS GREAT THEY WERE VERY HELPFULL IN TAKING MY MONEY BUT WHEN I DIDENT NEED THERE SERVICE ANYLONGER THEY REFUSED TO CANCEL MY SERVICE THEY WANTEED ME TO PAY A FEE TO CANCEL. TO NOT USE THIS COMPANY THEY ARE A SCAM YOU WILL BE ROBBED. HORIBLE COMPANY!

I used legal zoom to establish my business. I did my research on names and EXPECTED legal zoom to do the same thing. Well, legal zoom incorporated my business and I received a cease and desist letter almost a year later, stating their business had the same name and to stop using mine. They had trademarked it. I contacted legal zoom and told them what happened and a rep said ‘well, if they trademarked it you have to change it.' I was able to come up with another name and legal zoom told me I would have to be financially responsible to change all forms by myself, because they couldn't do it! WHAT! I told them it was their fault because they were supposed to do a search as well and the person trademarked it before mine was incorporated and they said they couldn't help me; I was on my own. A waste of nearly $400 dollars and I have to do everything myself!

Purchased a Living Trust on 10/3/20, and unfortunately received terrible customer service to the point I cancelled my purchase on 10/16. LegalZoom claims to have a 100% satisfaction guarantee and offers a full refund within 60 days of purchase. I was informed by their personal services dept that I would be refunded everything except $50.00. They explained that there's a cancellation fee with a deed company within my living trust. I was never made aware of this or even spoke with anyone at a deed company. In fact, my trust application was never completed before I cancelled. Bottom line, LegalZoom has loop holes in their satisfaction guarantee. And they have terrible customer service, don't explain things up front, and if you need help they really don't care about you as a customer. So glad I never completed the Trust as they would have been a nightmare to deal with moving forward.

Not worth the time it takes to process simple business matters, no communication and no clarity whatsoever.! Do whatever you need done yourselves.!

Terrible experience with customer service Rep- Gibran Dylan

Just an overall awful experience with the company, with the customer service, with the entire process of Legal Zoom

I paid Legal Zoom to assist with obtaining a Trademark. Immediately I was bombarded with popups and emails requesting that I purchase more service when the initial service wasn't even complete yet. They were so slow that someone with a similar business name was able to submit and go live a month after I contacted Legal Zoom. Because of mis information, information that I did not want made public was made public. I attempted to contact Legal Zoom by phone and was on hold for over an hour before some person with zero answers finally came on the line. I decided to contact the US Government trademark office directly and was on hold for less than 3 minutes with excellent customer service. I realized that it wasn't necessary to use LegalZoom in the first place and really feel scammed. I basically paid them to make the entire service more difficult and now I've spent hours on the phone trying to correct the mistakes they made while applying for my trademark. If they had any level of customer service I would ask them to correct the information however, I can't even get someone to answer the phone, another call and 50 minutes later still no hour, recording says wait times up to 8 hours. Do not give these people your money they are scam artist.

I asked for Legal Zoom to form a corporation for me, paid the price to have the corporation filing expedited and they failed to file the correct paperwork. When I pointed out that the name on the paperwork was incorrect, they failed to fix it in a reasonable time, leading to having a lapse in being paid for work i'd completed as I needed the work to go into the corporation account which i couldn't create until after I had the EIN number. As of today, I still do not have a corporation with an EIN number and am unable to accept payment because of their error (the order was placed on 1/9 and it is 2/5). I have called their customer service multiple times and they are very "sympathetic" but don't actually do anything to fix the issue. I also emailed several times and still have not had my issue addressed. Please avoid this company and use someone else or a real attorney, after all their fees and "gotchas" you actually pay just as much to go with Legalzoom as you would with a real attorney and they don't do the job right. Very unhappy with this whole ordeal and would never recommend this company to anyone.

Sleazy... scammy... would not use them. You're better off finding an inexpensive attorney than spending money on documents that will not protect you. Tried them for a LLC with no help from them to help direct the prompts that create the documents that are to protect you. Plus all they try to do is prompt you with add on and unnecessary fees. Stay away!

Where do I begin? Worst experience ever forming an LLC. I chose legal zoom because this is my first time starting an LLC and was worried about making a mistake, and if I did wanted to be in good hands. I wanted to be with a company who I trusted and could rely on to help me along my journey and process of starting my first company. I didn't care legal zoom cost more money I was more concern with the help I would receive. However, first mistake is filling my LLC With my home address instead of using a virtual address due to me not having an office yet. Legal zoom does not offer an address to use for LLC's when a lot of other companies do but I said to myself that's fine I rather pay extra and obtain my own virtual address than be with a company I don't trust just for that perk. First mistake, needing to change the address after filling for LLC. I was misinformed multiple times about the process. Filling an amendment, not filling an amendment. It was back and forth. I paid to file amendment to update address was told that was wrong and was refunded only to be called a week lady by a manager to let me know I was yet misinformed again and needed to file an amendment and that my EIN is still on hold and I do not need to contact the IRS for change of address which was wrong too. I had received the EIN number already even though it was supposed to be on hold so I wouldn't have to contact the IRS which is extra work for me. The phone call with the manager took another 2 hours out my schedule. I have wasted so much time and money using this company! I am convinced no one at legal zoom knows what they are doing. The manager Juana, that called me made me feel like a number and that she only wanted to do her job. Every question I would ask her she would respond with" I can't provide you that information, I am not an attorney!" WHAT!? All I am asking about is the next steps in the process since my EIN was not left on hold like it was supposed to be. This has been a nightmare! I would never recommend Legal zoom to anyone and they name shouldn't be legal zoom. Should be "not sure what to do zoom" cause this is awful. Worst experience ever!

They've been raising their prices for Registered Agent service for the past 2 or 3 years now. I finally got around to finding a new Registered Agent. Now that I'm trying to cancel the service through LegalZoom, I'm unable to do so. When I log into their website, they're trying to force me to agree to the very order I'm trying to cancel. Calling them, at least on the weekend, results in getting no one to actually talk to.

They just take your money, do not help you with anything at all, if you're starting small businesses, do not recommend these people at all very shady and just want money.

They screwed up my articles of organization so I am having trouble getting an LLC bank account and it took them twice as long as they said it would. If they need info to finish what you want they won't reach out to you so I had to check back constantly.

Called to cancel my subscription $160/mo had the PLLC name registered Jan 2022...signed up for the tax services...never actually used the LLC or services. Was told on their recorded line, that I would be refunded for the payments made so far this year, since I didn't us them. GREAT! I'm happier I was just looking to cancel. 2 transfers later I'm being told "you are not allowed to cancel until January 2024, you have to complete ANOTHER full year of payments." On a LLC that isn't even ACTIVE! Never would I advise to use them, they created one account for me over a year ago, which my new accountant made and registered a LLC for me for $100...LEGALZOOM IS THE WORST. Stealing Money, take the win. You got paid to do a simple task one-time. Now you are greedy this is a shameful way to operate. I will go out of my way now to ensure no one I know uses LEGALZOOM for anything.