• LegalMatch

LegalMatch

Overview

LegalMatch has a rating of 1.99 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LegalMatch most frequently mention customer service, and law firm problems. LegalMatch ranks 192nd among Lawyer sites.

  • Service
    31
  • Value
    28
  • Shipping
    10
  • Returns
    14
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
5
Neutral
0
Negative
20
See all photos
How would you rate LegalMatch?
Top Positive Review

“Update Property Deed”

Mary Suzanne D.
10/27/23

I was referred to Mr. John Donohue at the National Legal Solutions Center. The service was excellent - professional, superior quality, and very timely. I was able to complete the whole process remotely, which was extremely helpful. I would highly recommend this office to others!

Top Critical Review

“Attorney Referral Program charges an enormous amount, while providing very little substantive cases”

Harry W.
3/13/24

I am an attorney who has been a subscriber to LegalMatch.com for several years, hoping to receive quality case referrals. However, my experience with the service has been overwhelmingly negative. The cases I have received through LegalMatch have been of very low quality and often seem like and in fact are spam. Moreover, my interactions with the company have been disappointing. Despite being a long-term subscriber who has paid a significant amount of money for their services, I have not been treated with the respect or consideration that one would expect. Based on my experience, I would whole heartedly not recommend other attorneys to their referral network. The cases provided are not worth the investment, and the company's treatment of its subscribers is bad in my opinion. Additionally, the monthly costs are ridiculously high. Based on my personal experience and opinion, I would not recommend to anyone.

Reviews (79)

Rating

Timeframe

Other

Thumbnail of user harryw569
1 review
0 helpful votes
March 13th, 2024

I am an attorney who has been a subscriber to LegalMatch.com for several years, hoping to receive quality case referrals. However, my experience with the service has been overwhelmingly negative. The cases I have received through LegalMatch have been of very low quality and often seem like and in fact are spam.

Moreover, my interactions with the company have been disappointing. Despite being a long-term subscriber who has paid a significant amount of money for their services, I have not been treated with the respect or consideration that one would expect.

Based on my experience, I would whole heartedly not recommend other attorneys to their referral network. The cases provided are not worth the investment, and the company's treatment of its subscribers is bad in my opinion. Additionally, the monthly costs are ridiculously high. Based on my personal experience and opinion, I would not recommend to anyone.

Service
Value
Quality
Thumbnail of user jamesb9187
1 review
1 helpful vote
January 6th, 2024

Legal match sent me the name of an attorney who practices in New Jersey and Florida. I needed help with my will and setting up LLC's. The attorney that they sent me charged me $1500 and four months later the task is still not completed at first he was responding to my texts, my emails and my calls and promising me next week next week next week Here it is January 2024 and now he doesn't respond at all..

Tip for consumers:
I paid him over the phone with a credit card, so I don’t have a paper receipt. Just a credit card statement.

Products used:
A recommended attorney by legal match

Service
Value
Thumbnail of user joshualee353
1 review
0 helpful votes
February 15th, 2024

So I signed up and low and behold customer service was minimal. Besides that the website doesn't bring up my keyboard and tried to reset my password and can't because of it. I'm reporting this a fraud I suggest you all do the same.

Products used:
None can't log into the site.

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Value
Shipping
Returns
Quality
Thumbnail of user rudyu15
1 review
3 helpful votes
February 2nd, 2024

They promote themselves as a matching referral service but they do absolutely no intake of PCs at all. They do not filter out any clients whatsoever, so their claim of having thousands of potential clients seeking attorney assistance is more like 100s who actually are ready to hire an attorney or even have a case that can be worked on. On top of that, you are competing to reach the client first from other LegalMatch members. They prey on newer attorneys hoping to build business, but are no more than a funneling system for PCs doing online research on their issue. You are better off joining your local bar association's referral program until you build a name for yourself. Save yourself the money on worthless leads, and always be weary of companies that do not offer a 30-day money back guarantee. If their services were this valuable, why not allow people have a tryout period?

Tip for consumers:
Not very transparent on the exact services you are purchasing. Demo did not allow for contacting of clients nor did it explain how they acquired their referrals. In the end, it appears that potential clients enters 100% of the information just by stumbling onto their site during a cursory search for legal services and filling in the website questionnaire. They are a funneling service and not a true Referral Service.

Products used:
Referral Services

Service
Value
Returns
Quality
Thumbnail of user lawf19
1 review
4 helpful votes
January 4th, 2024

They call almost every day wanting to send referrals to our law firm. We have never responded and they will not give up in calling and leaving rude voicemails! Came on here and read about this company and after doing this it all makes sense. Thanks but no thanks!

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Value
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Thumbnail of user patriciac3759
1 review
5 helpful votes
October 25th, 2023

Legal Match set me up with clients who don't have the money to pay or want free services. The company bugs you constantly to pay them, even when you are making no money from their "clients." It was a bad decision of mine to sign up with them and I recommend that other lawyers avoid them at all costs. If you try to call them, there is no phone number posted that will actually put you through to the company.

Tip for consumers:
Not to sign up with them.

Service
Value
Quality
Thumbnail of user noval22
1 review
3 helpful votes
December 29th, 2023

Basically leads who cannot pay and many family law cases with people angry that they did not comply with CPS's case plan. AVOID!

Products used:
The product does not work at all, and the company will not issue refunds. Terrible business. Do not purchase their leads!

Service
Value
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Thumbnail of user williamb3800
2 reviews
13 helpful votes
June 9th, 2023
Verified purchase

I regret ever signing up with LegalMatch. They are constantly confused about where I work and what I do and keep sending the wrong kinds of cases to the wrong attorneys in my office. I've been trying since last year to get things corrected and I finally had to give up. They will try to sign you up for an abusive auto-renew contract with a limited cancellation window, so be careful there, too.

Avoid.

Products used:
Legal services advertising and references

Service
Value
Returns
Quality
Thumbnail of user chad.pemberton1
1 review
6 helpful votes
December 20th, 2023

I recently signed up as an attorney and the lead quantity and quality are really bad. Attorneys should avoid using this service. There are many other lead providers that are much better.

Thumbnail of user heatherf1103
1 review
3 helpful votes
October 24th, 2023

My law firm was interested in partnering with Legal Match under the assumption that it was a referral business for new clients. After receiving a sales pitch, we were no longer interested, as the price for the leads was not justifiable and the sample leads did not seem to be good leads we were interested in. Since that pitch, Legal Match representatives continually send misleading emails and call my personal cell phone number under the pretense of being a potential new client. This type of fraudulent behavior is extremely concerning, and I regret ever considering this scam of a company.

Thumbnail of user trishaw103
1 review
3 helpful votes
August 1st, 2023

I put in probono attorneys. They gave me Arthur goldman. You'll hear from him 1 day few times then 3 weeks will go by and nothing.! No communication, making you feel better, you'll ask for recommendations. He'll just say what do you want to do. He just wants to settle right away. I asked to put the court date back once because of work and he kept setting it back. I still didn't get what I wanted. Your better off doing your own research on attorney.

Thumbnail of user carolyn
1 review
2 helpful votes
May 25th, 2023

I took the time to post the details of my case. The website states that lawyers will review your case within 24 hours and determine if they can represent you.

I posted my case over a week ago, and it has not even been viewed by anyone. I sent a follow up inquiry several days after posting, and nobody responded.

While in theory it is a great idea to match lawyers with potential clients, the reality is that there is a complete breakdown in the system, and nobody is actually reviewing the cases.

Service
Quality
Thumbnail of user splashgirl1961
1 review
1 helpful vote
October 18th, 2023

Worthless attorneys who don't read, and can't communicate effectively. Rude employees! Tells me to report to BAR! Good luck with that!

Tip for consumers:
They are terrible

Service
Value
Quality
Thumbnail of user ismailm63
1 review
13 helpful votes
August 30th, 2023

This is the worst marketing decision I ever made. Half of my marketing budget is tied up with legalmatch. The quality of their leads are awful. Since I signed up for criminal defense leads, I was realistic about the quality of leads I would be getting. I didn't know they would not meet my lowest of lows expectations. They need court appointed attorneys. They can't afford private attorneys. And I don't charge the highest fees. I've resigned that I will be losing money each month until my plan expires in 2024.

Thumbnail of user christophera818
1 review
2 helpful votes
July 14th, 2022

I put a case out there because a living trust bank trustee sold a house for ******* less thans it value. After taking a 2500 retainer with no contact. The lawyer kevin connell call the trustee, found out little, then quit because i asked him to do what i hired him for. Tell them the house was under sold. Thats nice he quits after cashing my money orders, of thank you legal match for creating a new problem, Just what I wanted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericv788
1 review
3 helpful votes
May 14th, 2023

Their interview protocol on their website is so limited in choices that I could not use them at all. I tried calling them at *******234 and *******070 and received ideal automated answers on both numbers. The 866 number sent me to voice mail, where I heard a recording that this voice mail was not receiving any messages. The 775 number simply hung up on me. I suggest you not invest even two seconds of your valuable time seeking assistance from this company.

Tip for consumers:
That this site is totally useless.

Products used:
None -- it claims to be an attorney search website.

Thumbnail of user donf527
1 review
12 helpful votes
May 18th, 2023

Lawyers: don't fall for this scam. These people are two bit con-artists and thieves. They stole $751 from me I'll have to collect in small claims because of their fraud. Avoid like the plague, they'll try to rob you blind

Thumbnail of user sanguiess
1 review
2 helpful votes
October 27th, 2023

My experience with LegalMatch was unpleasant. Despite my numerous pleas to be removed from their contact list, LegalMatch keeps in contacting me and my firm, leaving me with no choice but to share my negative experience with them.

LegalMatch created a huge burden on me as a young attorney and I greatly regret using their services. Even though I utilized their software the best I could and had a great response time for new leads, I had a hard time obtaining any satisfactory leads. I was trapped in my contract, despite dismal results after 6 months, and could not get out without paying money I did not have. Not only did I receive inadequate support throughout the entirety of the term, but my case manager went missing for several months, failing to respond to my inquiries. The costs for their services for my contract were the equivalent of several consult fees per month. In my experience, most if not all LegalMatch leads were expecting discounted rates and were unwilling to pay a consult fee.

But for the character limit I could go on, but overall, I would advise you avoid the frustration and LegalMatch altogether.

Tip for consumers:
Avoid this company.

Service
Value
Returns
Quality
Thumbnail of user waynec735
1 review
11 helpful votes
March 27th, 2023

Do not sign up for this service or become an attorney associated with this plan. They are the absolute worst.

Thumbnail of user kr490
1 review
12 helpful votes
November 8th, 2022

Legal Match is a waste of money. This site collects over $400 a month from attorneys who get the lazy, uneducated, broke and bunk questions that people google and submit into their site and then they say you have a match, you have a case. These cases are normally dead cases or nothing to jump for joy about thats for sure. They trick you into thinking they guarantee you cases or your money back after two years... hahaha we have tried their "help" since June and got NOTHING. DONT WASTE YOUR MONEY!

Tip for consumers:
DONT DO IT

Service
Value
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Thumbnail of user stevej1032
1 review
16 helpful votes
April 27th, 2022

Legal match is a bad solution for both attorneys and their clients. For attorneys they sell you on their 'hundreds' of leads, before locking you into a expensive, worthless contract. The leads they do provide go nowhere, have no money to pay for services, or were told by legal match that the attorney would handle the matter as part of their relationship with legalmatch - Probono.

We've all but begged Legalmatch to remove us from their call list. Regardless we get multiple calls per day, and numerous attempts by their agents to be as manipulative as possible.

This referral service is a scam. It has no credibility. Stay away.

Service
Value
Quality
Thumbnail of user alakef2
1 review
38 helpful votes
October 19th, 2021

I am an attorney who pays legal March now $417 per month to have access to leads. I agreed to a 3 year contract in order to increase my business. However, having been with them for almost 2 years, I would not recommend this service to other attorneys. First, they refuse to tell you how many other attorneys are seeing the same leads. They will tell you they're not over saturating the area you have access too, but won't tell you how many other people are reaching out to the same clients. Second, they have switched account managers on me a ton in the time that I've had them. Every time I get placed with a new account manager, they reach out to me once, say they're going to follow up with people I've responded too, so it for a few days, then stop. And I never see them following up with potential clients again until I complain. They won't let you out of your contract. But they won't do their part in following up with clients on a consistent basis either. And they're constantly letting in people on their website who don't have any money to pay attorneys and want a free lawyer or free legal advice. Their screening should be stopping this but it doesn't. I've given them suggestions on how they could more effectively get paying clients. Yet, they still haven't changed their system. This, I am paying for access to people who don't have money to actually spend on medal services, which is a waste of thousands of dollars. Needless to say I won't be renewing my contract. But hopefully this helps other people make an informed decision before they decide to sign a contract. There are cheaper ways to increase your business that don't require 3 year commitments.

Thumbnail of user jamelar1
1 review
3 helpful votes
November 9th, 2022
Verified purchase

I filled out so much information for my simple uncontested Divorce just to be sent 2 lawyers that doesn't even specialize in Divorce. I was sent lawyers that specialize in business law, criminal justice & everything else but Divorce. No I don't want to pay someone tons of money that know more about criminal law vs Divorce like c'mon man.

Tip for consumers:
Just search for lawyers in your area that specializes in what you’re looking for. Good thing I searched the lawyers they sent me, because they didn’t specialize in what I was looking for.

Products used:
None

Service
Value
Quality
Thumbnail of user kenb786
1 review
10 helpful votes
April 4th, 2022

The company scams lawyers and harassed my firm for years. I didn't want to spend any of my reserves so they continue to email me dail.

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Thumbnail of user russellp330
2 reviews
3 helpful votes
September 13th, 2022

My identity was stolen and since then public records has been trying to verify all the debts that the suspect had are mysteriously my debt because consumers keep validating it to be me. I am myself and the person who has stolen my identity has different name/birthdate/race then me. I tried disputing time after time just to hear or be told that there are public records indicating it's me Wich it is not. Andrew ran off with my money legal match is a joke don't waste your time or money please they will not help you on here

Tip for consumers:
do not hire Andrew Weiner he will take your money and not listen

Products used:
Andrew Weiner he took my cash never helped me with case

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Company Representative

Thumbnail of user peterc86
Peter C.
Typically does not respond to reviews

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