VINDICTIVE, flawed and rude - that was my experience with Legal Match. I filled out the Legal Match questionnaire (brief summary, old friend was in jail, wanted a better lawyer than the court appointed one, so I contacted Legal Match to get representation in his city and state area). On May 2nd I get a response from attorney T*******Hicks. I was happy to get such a quick response which was also important due to the immediate nature of helping my friend. I did a quick google search on the attorney. The first articles that arose described the attorney had disciplinary actions against them for substance abuse issues and the attorney was suspended for a year, the specific language was "alcohol and other mood-altering chemicals". Then there was a proliferation of articles how this lawyer has not done an adequate job representing their clients and even undermined client testimony but essentially appearing to not believe their own clients. Not one article, but dozens. So I wrote back to the attorney and stated we wouldn't be a good match. I contacted Legal Match (email *******@legalmatch on 5/4/18) to address that this was not a good match due to what I found online - particularly in response to their follow up emails asking if I contacted the lawyer they matched me with. Instead of just trying to match me with a different attorney, I received an email from a "Danielle F******burg" (5/7/18 12:54pm EST) stating I would get better results if I changed my zip code. I responded back (5/7/18 12:56pm EST) that she needed to read my emails - the zip code wasn't the issue - the issue was the attorney has an easily accessible history online which is BAD. Then I get a phone call from *******072 out of Reno, Nevada minutes later (5/7/18 1:01pm). The female voice asks "Is this Daniel who posted on Legal Match?" I say "yes", then she says "I'm deleting your account" and then HANGS UP! I can ONLY assume this was DANIELLE F*****BURG representing LEGAL MATCH! Now, tell me, is THAT customer service? What is that? You would THINK if a customer was matched with an attorney who the first 10 links on google talk about the attorney having substance abuse issues and other lawyers are weighing in that this attorney throws their clients under the bus, that a simple "let's find you another match" would be in order. But instead, the "customer service specialist" decided the customer is the problem! Talk about a toxic interaction! So now this makes me question LegalMatch... are they purposely trying to align attorneys with checkered pasts, ones who have criminal histories or histories of disbarment with clients because of their behaviors? Or is Legal Match not aware they have "customer service specialists" who are detrimental to their brand by calling up customers and playing passive aggressive games with them? I don't get it. How infuriating. I'll be reaching out to Yelp and the Better Business Bureau - this is outrageous behavior. And if LegalMatch is trying to match attorneys with bad reputations with desperate clients looking for help, then the general public needs to know this is how they operate.