• LEDChristmasLights

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Overview

LEDChristmasLights has a rating of 1.24 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LEDChristmasLights most frequently mention customer service, halloween costume, and tracking number problems. LEDChristmasLights ranks 89th among LEDs sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Placed an order 3 weeks ago and still haven't received it!
  • Ordering a child's Halloween costume 5 weeks early seemed more then reasonable and ahead of the game to me.
How would you rate LEDChristmasLights?
Top Positive Review

“Happiest 8yr old Flash on the planet...”

Chris T.
10/17/18

We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.

Top Critical Review

“Terrible company”

Andrea S.
10/18/21

They have the wrong picture on their website of a product we ordered. Now they want us to pay shipping AND 15% restocking fee for THEIR mistake. Horrible company. Never order from here.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (48) halloween costume (11) customer service (11) company (25) credit card (6) return policy (2) 8 days (3)
Thumbnail of user joycep99
1 review
0 helpful votes
October 18th, 2018

This has to be a scam. I ordered Frankenstein on 10/4 and have not received it. Now I admit that it might take some time, but for the company not to respond to e-mails or phone calls makes this company very questionable. I have an event on 10/30 and I now fear that if Frankie gets here at all, it will be way after the event. Now I have to go tell my partner at the firm that I've been had!

Thumbnail of user kivar1
2 reviews
1 helpful vote
June 14th, 2019

It took over 2 weeks for them to tell me the items were out of stock and that they couldn't fulfill the order. I could have ordered this from Amazon and had the items 2 days later but the only reason that I used them was that they were a little bit cheaper. 2 weeks to charge my card and sit on my order without letting me know what's happening and then tell me it's out of stock is inexcusable customer service. Now the money is tied up with them and I still have no product. If they don't have it in stock, they shouldn't charge me. This is why Amazon is putting companies like this out of business.

Thumbnail of user andreym12
1 review
0 helpful votes
October 14th, 2016

I ordered a replacement cartridge for the swimming pool light in July this year, and didn't get either shipment or any responses (sent multiple e-mails) within more than a month. Then, after numerous attempts I got a return call from their manager Jeff Beach saying that the cartridge would be finally shipped. I received it after more than a month, and it was found out to be NOT the one that I ordered. Jeff sent me e-mail asserting that this is the only version available, and that the manufacturer has the wrong model listed in his catalogue. Then after I sent him all models' photos and descriptions he finally admitted that it was his fault, but never apologized. I returned his merchandise because order the correct one from another vendor, but got reimbursement only of order amount, but not of postal charges that occurred due to his mistake. After that again no responses to my emails and calls. My overall observation is that he is trying hard, but very lacks knowledge of inventory, professionalism and courtesy to the clients. Would never recommend anyone to do business with this company.

Thumbnail of user germainep
1 review
0 helpful votes
October 13th, 2015

11 days and it hasn't shipped. They refuse to answer emails. I've never been treated this badly. By a store.

No, there's still no dress, got money back and will buy a dress at mall for party this weekend.

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About the business

Holiday LEDs is America's favorite Christmas Lights store with the option to buy in case quantities for discounted prices, hosting a massive collection of the highest quality LED Mini Christmas Lights, C7 & C9 Christmas Lights, Icicle & Net Lights.

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