• LeatherUp

LeatherUp

Overview

LeatherUp has a rating of 3.01 stars from 34,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality, and customer service. LeatherUp ranks 1st among Leather sites.

  • Service
    166
  • Value
    285
  • Shipping
    283
  • Returns
    23
  • Quality
    946

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
1
Negative
6

Instant Feedback

28
See all photos

What reviewers want you to know

Positive highlights

  • I'm so happy with my Jacket, This is a lite leather jacket but not too thin.
  • After my order was placed the customer service was better than good!

Critical highlights

  • You have to search on their site for a link that prints a return label, that you PAY 9.99 for.
How would you rate LeatherUp?
Top Positive Review

“Ordered from you guys before, customer service was...”

Travis M.
9/15/22

Ordered from you guys before, customer service was great product was exactly what I ordered. Happy to order again

Top Critical Review

“Absolutely horrible experience”

Kimberly B.
2/19/24

After receiving my order,I was shocked at how low the quality was. The materials feel cheap and the construction is poor. Shocked again, I discovered the return process is worse than the product quality! I spent 44.50 and after returning the item, I have 13.50. I see that the company is not trying to give you a quality item, they are simply planning to keep 75% of the money on every return. Disgusting business practice. Enjoy your "leather" items, but don't get too close to a fireplace or oven, that cheap plastic leather is flammable...

Reviews (34,194)

Rating

Timeframe

Other

Reviews that mention popular keywords

leather jacket (752) customer service (1168) quality leather (517) size chart (845) return label (50)
Thumbnail of user timothyh634
1 review
0 helpful votes
August 17th, 2021
Verified purchase
• Updated review

Quick and Easy. Just the way I like it. My new vest it's just what I wanted. I wish I would've ordered it the first time from leather up.

Reason I chose this business:

Shopped there before.

Reason I chose this product:

I needed a new vest. I bought a cheap one before. You get what you pay for.

Quality
Quick and Easy
August 10th, 2021
Verified site experience
• Previous review

Quick and Easy. Just the way I like it.

Reason I chose this business:

Shopped there before.

Reason I chose this product:

I needed a new vest. I bought a cheap one before. You get what you pay for.

Thumbnail of user richardd3081
1 review
0 helpful votes
August 6th, 2023

I blown away with the quality again & again. Leatherup has always been top notch with the attention to detail. I'm probably close to 10 with all the leathers I've bought & each one gets better & better. The color in this is one that grows & grows on me seeing I have all browns & black. This company is top notch & you'll definitely be happy with your purchase. Thanks again Leather Up!

Thumbnail of user pams868
1 review
0 helpful votes
September 21st, 2022
Verified purchase
• Updated review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small. I received the rain suit. It is definitely not extra small. The jacket fits as an X-Large. The pants are gigantic. I ordered an extra small. I can make accommodations to make it fit though. The order was received extremely fast though. I've always had a hard time finding anything to fit even if sizing says small. I always have to make it work or give it to someone else.

Reason I chose this product:

Needed inexpensive rain gear.

Quality
It was easy to find what I wanted but the size chart...
September 10th, 2022
Verified site experience
• Previous review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small.

Reason I chose this product:

Needed inexpensive rain gear.

Thumbnail of user lisac2689
1 review
0 helpful votes
September 12th, 2021
Verified purchase
• Updated review

Love it! Was easy to use the app. My son absolutely loved the jacket and all its features. I liked it even more in person then I did on the website! Will definitely shop from them again. Only downfall was the company they use for their shipping. UPS aren't like they use to be. Otherwise Leathers rocks!

Reason I chose this business:

Great jackets and awesome prices.

Reason I chose this product:

Was looking for a nice leather vest for my son's birthday who's a biker and ended up purchasing a jacket that turned into a vest for an amazing price. And the features on the jacket are just awesome and far too many too text about. All I know is I love it and most importantly my son absolutely loves it.

Quality
Love it!
September 5th, 2021
Verified site experience
• Previous review

Love it! Was easy to use the app.

Reason I chose this business:

Great jackets and awesome prices.

Reason I chose this product:

Son is a biker.

Thumbnail of user denniss572
1 review
0 helpful votes
June 15th, 2020

I have been purchasing items form Leather Up since 2010 and have never encountered a problem with the product or service. There is always a chance of problems no matter who the vendor might be, fact of life, but I will stick with this one.

Thumbnail of user lucyb215
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Very easy! I received an email when my jacket was available, I ordered it and received it faster than expected!

Reason I chose this business:

Highly rated

Reason I chose this product:

5 star ratings and its not to frilly. I absolutely love, love, love it! The quality is fabulous and there are plenty of pockets. Not too frilly, but more basic is just what I was looking for

Quality
Very easy!
September 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Highly rated

Reason I chose this product:

5 star ratings and its not to frilly

Thumbnail of user erich980
2 reviews
1 helpful vote
February 25th, 2021
Verified purchase
• Updated review

I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.

Service
Value
Shipping
Quality
I am witness to one of very few companies that is a...
February 17th, 2021
Verified site experience
• Previous review

I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.

Thumbnail of user feliciae43
1 review
1 helpful vote
December 20th, 2021
Verified purchase
• Updated review

First thing I noticed was how heavy weight the jacket is which is nice it packs some warmth. However, it runs very small if you are busty as I am you may want to go up 2 sizes. The bust area provides no leeway and has that true-to-style slim fit. This is one item where it helps to go in the shop and try it on first! Other than that the quality is very nice, the braided treatment is an added bonus.

Reason I chose this business:

Appearance of leather

Reason I chose this product:

In love with glazed cowhide

Quality
The size button option is partially inoperable
December 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Appearance of leather

Reason I chose this product:

In love with glazed cowhide

Thumbnail of user matthewm2049
3 reviews
2 helpful votes
August 26th, 2022

Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!

Thumbnail of user kathleens1555
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

Psyched to find what I've been looking for in the size I need for my man at such a great price! Thanks

Reason I chose this business:

Quality reputation.

Reason I chose this product:

Xelement men's Calibur jacket.

Service
Quality
Thumbnail of user kenw371
1 review
0 helpful votes
March 3rd, 2021
Verified purchase
• Updated review

The website is very clean and it is easy to find what you want. I have always found the size designations (S, M, L...) to vary widely from manufacturer to manufacturer. The sizing chart for the item on the LeatherUp website cut through all the uncertanty and the fit is exactly as I needed. The denim shirt feels solid I expect it would be warm on those early spring days. I would not consider this is not a winter top layer for temps under 40 when riding but it would probably still keep you warmer than a light jacket when not riding. Seams are tight and overall construction is high quality. Can't wait to get on my bike this spring.

Reason I chose this business:

Google search

Reason I chose this product:

Price, quality, seller reputation, manufacturer reputation

Value
Shipping
Quality
Easy to find exactly what you are looking for
February 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Google search

Reason I chose this product:

Great price, high quality

Thumbnail of user mikeg1334
1 review
0 helpful votes
August 12th, 2021
Verified purchase
• Updated review

It's always a pleasure dealing with Leatherup and this comment has nothing to do with them as a vendor. I ordered a pair of Xelement Low Profile Boots. This was a follow-up order to a pair of full size Milwaukee boots. I ordered Milwaukee 10.5 and they fit like gloves (no pun intended). The Xelement same size 10.5 are no less than 1/2 too big and they have to be returned.

Reason I chose this business:

I've shopped here before. No problems

Reason I chose this product:

I need boots

Quality
It's always a pleasure
May 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I've shopped here before. No problems

Reason I chose this product:

I need boots

Thumbnail of user crystalb477
1 review
0 helpful votes
August 31st, 2021
Verified purchase
• Updated review

Easy to navigate website, Vest is great overall. Runs small size up one or two sizes. I used proper measurements and it was still small. Shoulders are wider than I hoped so I'll be shopping for an additional vest with not so wide shoulders. Overall great quality and looks great.

Reason I chose this business:

Good selection, sizes fit plus size ladies, inexpensive

Reason I chose this product:

Ladies leather riding vest

Quality
Easy to navigate website
August 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good selection, sizes fit plus size ladies, inexpensive

Reason I chose this product:

Ladies leather riding vest

Thumbnail of user jessel198
1 review
0 helpful votes
October 18th, 2021
Verified purchase

Good easy to navigate. Product was exactly like pictures.

Reason I chose this business:

Have what I was looking for.

Reason I chose this product:

Because I liked it and the info it showed about it.

Quality
Thumbnail of user susans3621
1 review
0 helpful votes
September 22nd, 2021
Verified purchase
• Updated review

Finding the mesh jacket, 10% discount, fast shipping and arrival made my long Saturday motorcycle ride very pleasant and enjoyable. Jacket was perfect and had great airflow in the August heat. Love it

Reason I chose this business:

I used to buy all my cycle clothes here when I first started riding 13 yrs ago.

Quality
Quick, easy and good prices
September 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I used to buy all my cycle clothes here when I first started riding 13 yrs ago.

Thumbnail of user douglasc293
2 reviews
1 helpful vote
January 18th, 2021
Verified purchase
• Updated review

I've ordered several items from Leather Up, jackets, gloves and chaps. Always happy and satisfied with my purchases! These are a replacement pair for the men's basic chaps I ordered 10+ years ago, the old ones still work/look fine... I just wanted the side zippers covered. I ordered the leather shirt, (really it's an awesome jacket) with the buffalo nickel snaps, several years ago, it has no zipper(s).

Reason I chose this business:

Multiple purchases...

Reason I chose this product:

Replacement for an older pair of basic chaps.

Service
Value
Shipping
Quality
Always happy and satisfied with my purchases!
January 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Multiple purchases...

Reason I chose this product:

Replacement for an older pair of plain chaps

Thumbnail of user edgarm179
1 review
0 helpful votes
February 28th, 2022
Verified purchase

I am very impressed with your customer service. It is as good are better than almost any I have dealt with. Thank you for making it professional and easy.

Reason I chose this business:

Good price and product.

Reason I chose this product:

Just what I wanted.

Service
Quality
Thumbnail of user lianaw6
1 review
0 helpful votes
February 25th, 2021
Verified purchase
• Updated review

Very quick and easy! We love the pants, however they are one size to big. I just ordered the 32 we will return the 34.

Reason I chose this business:

I was searching online. Price was right and the quality looked great from the site as well as great reviews.

Value
Shipping
Quality
Very quick and easy!
February 18th, 2021
Verified site experience
• Previous review

Very quick and easy! We love the pants, however they are one size to big. I just ordered the 32 we will return the 34.

Thumbnail of user tamaral185
1 review
0 helpful votes
September 9th, 2021
Verified purchase
• Updated review

Customer service is beyond extraordinary! Taking my orders unavailability to available. Fantastic shout out to Kathy!

Reason I chose this business:

Made the collection I desired

Reason I chose this product:

Love pink and matched my helmet.

Quality
Customer service is beyond extraordinary!
September 2nd, 2021
Verified site experience
• Previous review

Customer service is beyond extraordinary! Taking my orders unavailability to available. Fantastic shout out to Kathy!

Reason I chose this business:

Made the collection I desired

Reason I chose this product:

Love pink and matched my helmet.

Thumbnail of user adrianm357
3 reviews
1 helpful vote
January 11th, 2022
Verified purchase

First of all, I been looking for Chaps that will fit six feet eight inches of 250 pounds of flesh. These chaps are one third of the cost versus $360.00 as they are at HD. The pair I tried on did fit. But cost more than I am prepared to pay. I hope this XL tall size that I ordered to fit my thighs does. I'm sure they'll probably be too big in the waist but I did what the site suggested which was order to fit my thighs. It's worth a try for the price. This site is easy to use and with so much to chose from is great.

The "AFTER," I received my order. I ordered gloves in 2XL. I ordered chaps 2 sizes larger based off their recommendation, still too small for my thighs. My waist size is Medium tall. Site recommendation, go with thigh size. I did and ordered 2XL tall, too small. I've returned both to exchange for a 3XL in both. Hopefully the larger size in both fit. So my 2 STAR rating is due to the chaps being too small even after ordering based off the site's recommendation.

Reason I chose this business:

Discovered the site yesterday, placing an order a day later because of the savings for something that I'm hopeful will fit.

Reason I chose this product:

Discovered the site yesterday, placing an order a day later because of the savings for something that I'm hopeful will fit.

Quality
Thumbnail of user susanb4555
1 review
0 helpful votes
August 5th, 2022
Verified purchase

I tried to get a jacket from Team Motorcycle and it was a nightmare! There was no communication from them when I needed to exchange it. Finally got it exchanged and it was too long in the sleeves so I ended up getting a refund for it. This transaction took over six weeks to resolve! I've decided to give Leatherup a shot, can't be any worse than what I've already had to go through.

Reason I chose this business:

Had a bad experience with Team Motorcycle

Reason I chose this product:

I need a riding jacket for upcoming rides

Quality
Thumbnail of user lawrencep177
1 review
0 helpful votes
September 12th, 2021

Fast shipping quality merchandise and very easy to install would recommend this product to anyone that is looking for good material

Service
Value
Shipping
Returns
Thumbnail of user seanw431
1 review
0 helpful votes
October 11th, 2021
Verified purchase

Pretty much everything I wanted was available, at least this time around. So, everything was fine in that department Quick, simple fast. I'll be doing business with "Zilla" again soon.

Reason I chose this business:

I needed stuff

Reason I chose this product:

Because I needed them

Quality
Thumbnail of user rhondac378
2 reviews
0 helpful votes
December 2nd, 2021
Verified purchase

Easy website to navigate. Check out was a breeze. Can't wait to get my new gear!

Reason I chose this business:

Fell in love with the leather coat and the head wrap matched well.

Reason I chose this product:

Beautiful and details matter. Appears to be good quality merchandise.

Quality
Thumbnail of user stevenv422
1 review
0 helpful votes
September 14th, 2021
Verified purchase
• Updated review

Easy and convenient. Good value. And why the hell do I need to put 50 characters. Stupid $#*! survey when you think everyone should write a book. Good I'm over 50 characters. You happy now?

Reason I chose this business:

Found on search engine.

Reason I chose this product:

They appeared to be quality products.

Quality
Easy and convenient
September 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Found on search engine

Reason I chose this product:

They appeared to be quality products

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From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

Company Representative

Thumbnail of user tims157
Tim S.
Typically does not respond to reviews

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