• LeatherUp

LeatherUp

Overview

LeatherUp has a rating of 3.5 stars from 34,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality, and customer service. LeatherUp ranks 1st among Leather sites.

  • Service
    166
  • Value
    285
  • Shipping
    283
  • Quality
    946

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
1
Negative
6

Instant Feedback

35,898 reviews

28
See all photos

What reviewers want you to know

Positive highlights

  • I'm so happy with my Jacket, This is a lite leather jacket but not too thin.
  • After my order was placed the customer service was better than good!

Critical highlights

  • You have to search on their site for a link that prints a return label, that you PAY 9.99 for.
How would you rate LeatherUp?
Top Positive Review

“Ordered from you guys before, customer service was...”

Travis M.
9/15/22

Ordered from you guys before, customer service was great product was exactly what I ordered. Happy to order again

Top Critical Review

“Absolutely horrible experience”

Kimberly B.
2/19/24

After receiving my order,I was shocked at how low the quality was. The materials feel cheap and the construction is poor. Shocked again, I discovered the return process is worse than the product quality! I spent 44.50 and after returning the item, I have 13.50. I see that the company is not trying to give you a quality item, they are simply planning to keep 75% of the money on every return. Disgusting business practice. Enjoy your "leather" items, but don't get too close to a fireplace or oven, that cheap plastic leather is flammable...

Reviews (34,194)

Rating

Timeframe

Other

Reviews that mention popular keywords

leather jacket (752) customer service (1168) quality leather (517) size chart (845) return label (50)
Thumbnail of user josephf1017
1 review
0 helpful votes
October 9th, 2021
Verified purchase
• Updated review

The jacket out ordered is cut one size too small the chaps that I ordered are also one size too small I ordered everything that should have fit the chaps fit like my pants the jacket fits like a shirt I wear a 3X shirt and a size 50 in pants I need to see about replacing getting one size larger for the jacket and one size larger for the champs

Reason I chose this product:

This is my first time ordering from leather up from what I was reading in a profiles it was premium quality material

Quality
The jacket out ordered is cut one size too small the...
October 9th, 2021
Verified site experience
• Previous review

The jacket out ordered is cut one size too small the chaps that I ordered are also one size too small I ordered everything that should have fit the chaps fit like my pants the jacket fits like a shirt I wear a 3X shirt and a size 50 in pants I need to see about replacing getting one size larger for the jacket and one size larger for the champs

Reason I chose this product:

This is my first time ordering from leather up from what I was reading in a profiles it was premium quality material

Thumbnail of user melvyna9
1 review
0 helpful votes
August 21st, 2021
Verified purchase
• Updated review

Shipment delayed, product quality questionable. Size very small. Not worth the price.

Reason I chose this business:

I receive many product offers from LeatherUp and this promotion appeared close to what I was looking for.

Reason I chose this product:

Same as above

Quality
Easy, simple
August 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Product appears to be close to what I wanted

Reason I chose this product:

Same as above

Thumbnail of user seane396
1 review
0 helpful votes
July 18th, 2022
Verified purchase

The sizing chart is off. According to the chart a 4 XL should have done the trick, but this jacket was too small across my abdomen and no arm movement from the back.

Reason I chose this business:

CAme across an ad on anoter web site

Reason I chose this product:

Comfort and function, and it seemed to do both for me

Service
Quality
Thumbnail of user cyliem
1 review
0 helpful votes
October 21st, 2022
Verified purchase

Sizing is off. Ordering small sizes from most companies is normally too big for me, but I ordered a size up (small instead of extra small), and it is actually too small. Gotta figure out how to exchange sizes. First medium I'll have ever ordered.

Reason I chose this business:

It’s cheaper than other sites

Reason I chose this product:

I need a cut for my club

Quality
Thumbnail of user ericb1663
1 review
0 helpful votes
November 4th, 2021
Verified purchase

Not sure the size will be right, ordered 1/2 size smaller per reviews

Quality
Thumbnail of user danaj358
1 review
0 helpful votes
February 21st, 2022
Verified purchase
• Updated review

It's very lightweight and seems flimsy for any kind or grade of leather. I had high hopes my husband wanted to buy a motorcycle riding her but very doubtful that we will was expecting it to beat the very least a jacket you could wear in the 40s or 50s but it would have to be in the 60s close to 70° for it to do any good it's basically only fit for Looks

Reason I chose this product:

Love Leather

Quality
Hope this Jacket fits & is What I'm expecting
February 14th, 2022
Verified site experience
• Previous review
Reason I chose this product:

Love Leather

Thumbnail of user joellenw9
1 review
0 helpful votes
October 29th, 2021
Verified purchase

I could not understand the sizing chart. Also received a discount code in email. When I applied it to the order, it said it was not valid then it applied a $14.12 discount to the order. How confusing is that?

Reason I chose this business:

Site came up when I Googled Leathers. Nice store online

Reason I chose this product:

Going to BiketoberFest in Daytona Beach

Quality
Thumbnail of user toddg569
1 review
0 helpful votes
December 19th, 2023

Bought boots for wife and I. My wife's boots were too tight. Tried to send them back for a refund but no one will answer the phone, email, tic tok, facebook or instagram.

Update, they finally got back to me and I returned the boots and they gave me a full refund. Looks like customer service is just slow to respond.

Tip for consumers:
Customer service could be more attentive to customers.

Products used:
boots

Thumbnail of user harlanv9
1 review
0 helpful votes
September 16th, 2021
Verified purchase
• Updated review

It was fine. They offered the vest I was looking for at a reasonable price. I am very pleased with the service.

Reason I chose this business:

Had what I was looking for.

Reason I chose this product:

Look good. Will have to see.

Quality
It was fine
September 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had what I was looking for.

Reason I chose this product:

Look good. Will have to see.

Thumbnail of user matthewh1572
2 reviews
0 helpful votes
March 31st, 2022
Verified purchase

Easy to use love the belts great service probably use again

Reason I chose this business:

Like the belt

Quality
Thumbnail of user maryk1824
2 reviews
0 helpful votes
August 6th, 2022
Verified purchase

The boots I ordered were too small. I ordered the same size as last time 5 years ago. They charged me to ship them back. Got the larger size and they fit well but like all of these boots that I've ordered and this is the third pair they turn your legs black for about a year so wear black socks.

Reason I chose this business:

It was easy

Reason I chose this product:

The boots, if they send the correct size will be adequate

Quality
Thumbnail of user tjg31
1 review
0 helpful votes
March 14th, 2021
Verified purchase
• Updated review

Very easy ordering and fast.

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

Appears to be of good quality according to reviews.

Value
Shipping
Quality
Very easy ordering and fast
March 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:


Recommended by a friend

Reason I chose this product:

Appears to be of good quality according to reviews.

Thumbnail of user warrenm161
1 review
0 helpful votes
March 21st, 2021
Verified purchase
• Updated review

Lost my account and didn't receive discount

Reason I chose this product:

Need a new vest

Value
Shipping
Quality
Lost my account and didn't receive discount
March 14th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Need a new vest

Thumbnail of user rexl38
1 review
0 helpful votes
August 8th, 2021
Verified purchase
• Updated review

Having trouble with cart, will not keep items available

no one responded

Reason I chose this business:

Recommended

Service
Quality
Having trouble with cart
May 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Recommended

Thumbnail of user jayc675
1 review
0 helpful votes
October 4th, 2021
Verified purchase
• Updated review

I have always received quality products from this company..

Quality
I have always received quality products from this company..
September 27th, 2021
Verified site experience
• Previous review

I have always received quality products from this company..

Thumbnail of user michaelb7057
1 review
0 helpful votes
December 3rd, 2021
Verified purchase

Fast and well packaged. Great quality of leather. Loose fit in heals and tad tight front left and right sides.

Reason I chose this business:

Riding boots size 14.

Reason I chose this product:

Xelement X19405 Men's Black Tribal Skull Boots with Poron Insoles

Quality
Thumbnail of user andrewf765
1 review
0 helpful votes
August 18th, 2021
Verified purchase
• Updated review

Just wish you had a larger variety of styles in wide sizes for women.
I'm a petite woman, with small, wide feet. It is very difficult to find footwear that fits my 5 1/2 W foot. I really wanted these boots with the pink hardware but I knew they would be too narrow. As it is, the 6 wide fits the width of my foot, just. I will have to stuff the toe with cotton because they are a bit too long and thick socks will not fit. Unfortunately, the ankle and calf in this boot is too big and is loose and bulky looking even when laced as tight as possible. Did I mention I'm petite?
I will be keeping them because I don't think I will find anything that will fit me better, and they are better quality then my previous riding boots. But I'm disappointed in the lack of variety and the assumption that wide feet must mean wide ankles and calves as well.

Reason I chose this business:

You appear to have good quality stuff.

Reason I chose this product:

The only thing I liked in my size.

Quality
Just wish you had a larger variety of styles in wide...
August 10th, 2021
Verified site experience
• Previous review

Just wish you had a larger variety of styles in wide sizes for women.

Reason I chose this business:

You appear to have good quality stuff.

Reason I chose this product:

The only thing I liked in my size.

Thumbnail of user barbis8
1 review
0 helpful votes
March 10th, 2022
Verified purchase
• Updated review

Not t particularly easy and the description not the best

Reason I chose this business:

Great prices but I will let you know after I see the finished product

Reason I chose this product:

Great prices but I will let you know after I see the finished product

Quality
Waiting for my Leather Jacket
March 10th, 2022
Verified site experience
• Previous review
Thumbnail of user nissimp
2 reviews
0 helpful votes
November 4th, 2020

Good prices, but immediately after placing my order, I wanted to cancel. I was told it was already too late to cancel and would need to ship it back. That's fine, but it'll cost me $10 to return it when I should have been able to cancel from the get go. The XL size was too tight to fit comfortably and that's why I tried to cancel. I selected the wrong size by mistake and it cost me $10.

Thumbnail of user louroym
1 review
0 helpful votes
November 21st, 2021
Verified purchase

Cant rate you yet haven't got order yet be glad rate when I get the leather shirt thank you louroy got what i orderd it is very good like it very much job well done. Thanks

Reason I chose this business:

I, found whatIwanted

Quality
Thumbnail of user kimg686
1 review
0 helpful votes
October 14th, 2021
Verified purchase

Easy shopping, however wouldn't let me put promo code in for discount.

Reason I chose this business:

Friend recommended

Reason I chose this product:

Friend said hers fit perfect

Quality
Thumbnail of user vivians78
Melissa P.
1 review
0 helpful votes
October 10th, 2019
Verified purchase

Unfortunately the fly zipper broke after wearing just a few times. The entire metal zipper apparatus came off. In trying to repair it, it totally fell apart. I tried calling customer service but it was more than 30 days (not much) and they didn't want to stand behind it. Very disappointing.

I like the pants a lot - but I can't rate them better with the lack of quality in the zipper.

Thumbnail of user robertd869
Stephen Y.
1 review
0 helpful votes
October 10th, 2019
Verified purchase

Leather is rugged (and not uniformly so, Some Panels are smoother than others, other panels are softer than the rest, etc. But nothing one would be surprised, considering the price.

The zipper, however, seems to be cheap. Mine broke after wearing the jacket less than 10 times. Most likely because I am fat and put a bit of a strain into it. The part that broke: The bottom pin that slides into fastening.

Thumbnail of user robr195
Betty Z.
1 review
0 helpful votes
October 10th, 2019
Verified purchase

Purchased this helmet because I thought it would help with my contact lenses. Does not help at all, rather it seems to channel the wind more directly onto my eyes. I love the way it looks tho, and the leather wrap is nice. Not a fan of the bright red Plastic snap for the chin strap either. Visor pops down easily when moving or stationary. Will wear it for now, until I find something better for my eyes.

Thumbnail of user debrap293
Kevin Z.
1 review
0 helpful votes
October 10th, 2019
Verified purchase

The boot seems to be very good quality, and fits the online description well. However, if you have any unique shipping requests, or any need to contact customer service - good luck! The boots will also definitely need to be broken in, and this may take a little while. Despite his thick socks, these boots wore the skin off of part of the top of my husband's foot for about two weeks. On a more positive note, the boots are surprisingly light weight for the durability they claim.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

Company Representative

Thumbnail of user tims157
Tim S.
Typically does not respond to reviews

How do I know I can trust these reviews about LeatherUp?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LeatherUp?