The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
UPurchased leather jacket as gift. Order was cancelled due to suspected fraud. CSR told me before refund can be issued 3-5days. So no gift this year. Thanks leather up.
Found what I wanted right away a leather shirt for my fiancé. It arrived before Christmas he was so happy and loved his shirt. I found it to be reasonably priced and FREE shipping.
Very good quality. Quick delivery. Good Prices. True to size
The only issue I have with your company is that your deliveries are just left at the doorstep without any notification or request for signature
Quicker than I thought. Let's see how delivery goes, 1/2 gloves smaller than large
Quicker than I thought. Let's see how delivery goes
Easy site to navigate. Good stuff. Jacket was more awesome than I thought it would be.
First of all, I been looking for Chaps that will fit six feet eight inches of 250 pounds of flesh. These chaps are one third of the cost versus $360.00 as they are at HD. The pair I tried on did fit. But cost more than I am prepared to pay. I hope this XL tall size that I ordered to fit my thighs does. I'm sure they'll probably be too big in the waist but I did what the site suggested which was order to fit my thighs. It's worth a try for the price. This site is easy to use and with so much to chose from is great.
The "AFTER," I received my order. I ordered gloves in 2XL. I ordered chaps 2 sizes larger based off their recommendation, still too small for my thighs. My waist size is Medium tall. Site recommendation, go with thigh size. I did and ordered 2XL tall, too small. I've returned both to exchange for a 3XL in both. Hopefully the larger size in both fit. So my 2 STAR rating is due to the chaps being too small even after ordering based off the site's recommendation.
LeatherUp is unbeatable in quality and price! Everything I have purchased has been excellent and fit as described.
No problems. Have yet to see if products fit. Products look and feel well made.
I am so tired of the sizing of the women's jackets. The arms are way to small and tight. Returned 2 items and got charge $11.99 each time because their sizing is off. Then when I ordered a 3rd jacket in men's medium they wanted to only give me a gift card for their crap and not refund onto my card. I called to complain am still waiting on what they decide. Not gonna be buying anything from them ever again. If I have to go up the food chain to get this resolved I will.
I am so tired of the sizing of the womens jackets. The arms are way to small and tight.
Ordered jacket for my wife (Christmas present). She is on the short busty side and all most impossible to fit. Went by the sizing chart and ordered a 5XL, the chart was dead on. I had ordered a jacket form another company using there sizing chart and what came was a jacket that would fit a 10 year old flat chested girl. Wife is happy. Looks to be good quality. Only problem is the arm length being a little long, not a jacket problem but wife has T-Rex arms.
Easy to navigate your site. Good images to order from
The leather jacket I ordered was supposed to have a small change pocket on the front. The jacket I received did not have it. I called customer service and they sent me a return label. I returned the jacket. A new jacket was sent out to me the same day. The second jacket I received did NOT have the change pocket! I called customer service and got another return label, but this time I requested a REFUND!
This was to be a Christmas gift and I can not risk a 3rd mess up! I will NEVER order from this company again.
Great selection and arrived freaky fast!
Super happy with products ordered!
Great service and good prices. Very fast shipping. Definitely would buy again.
Always find the item i want at a price that is reasonable.
Great search tool, in stock product, available sizes and color.
Easy to find and good merchandise, too! Description of merchandise is good and reliable.
There is way more to the jacket than I anticipated. It has extra bells and whistles.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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