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LeatherUpReviews 29,913

3.8
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
166
value
287
shipping
285
quality
941

Instant Feedback

35,761 reviews
California
0 reviews
0 helpful votes
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Poor Judgment
January 19, 2022

UPurchased leather jacket as gift. Order was cancelled due to suspected fraud. CSR told me before refund can be issued 3-5days. So no gift this year. Thanks leather up.

Date of experience: December 20, 2021
Illinois
1 review
0 helpful votes
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Amazing
January 18, 2022

Found what I wanted right away a leather shirt for my fiancé. It arrived before Christmas he was so happy and loved his shirt. I found it to be reasonably priced and FREE shipping.

Date of experience: December 19, 2021
Alabama
2 reviews
1 helpful vote
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Sizing
January 15, 2022

I returned my for exchange to a larger and hopefully longer size.

Date of experience: December 16, 2021
Washington
1 review
0 helpful votes
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The best leather
January 15, 2022

Very good quality. Quick delivery. Good Prices. True to size

Date of experience: December 16, 2021
Georgia
1 review
0 helpful votes
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Nothing major
January 12, 2022

The only issue I have with your company is that your deliveries are just left at the doorstep without any notification or request for signature

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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Gloves
January 11, 2022
Updated review

Quicker than I thought. Let's see how delivery goes, 1/2 gloves smaller than large

Date of experience: December 12, 2021

Quicker than I thought
January 4, 2022
Previous review

Quicker than I thought. Let's see how delivery goes

Date of experience: December 5, 2021
Utah
1 review
0 helpful votes
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Good stuff
January 11, 2022

Easy site to navigate. Good stuff. Jacket was more awesome than I thought it would be.

Date of experience: December 12, 2021
Georgia
3 reviews
1 helpful vote
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Before and After
January 11, 2022

First of all, I been looking for Chaps that will fit six feet eight inches of 250 pounds of flesh. These chaps are one third of the cost versus $360.00 as they are at HD. The pair I tried on did fit. But cost more than I am prepared to pay. I hope this XL tall size that I ordered to fit my thighs does. I'm sure they'll probably be too big in the waist but I did what the site suggested which was order to fit my thighs. It's worth a try for the price. This site is easy to use and with so much to chose from is great.

The "AFTER," I received my order. I ordered gloves in 2XL. I ordered chaps 2 sizes larger based off their recommendation, still too small for my thighs. My waist size is Medium tall. Site recommendation, go with thigh size. I did and ordered 2XL tall, too small. I've returned both to exchange for a 3XL in both. Hopefully the larger size in both fit. So my 2 STAR rating is due to the chaps being too small even after ordering based off the site's recommendation.

Date of experience: December 12, 2021
New York
2 reviews
0 helpful votes
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Quality Product
January 11, 2022
Updated review

LeatherUp is unbeatable in quality and price! Everything I have purchased has been excellent and fit as described.

Date of experience: December 12, 2021

Prices are unbeatable!
December 15, 2021
Previous review

Prices are unbeatable!

Date of experience: November 15, 2021
Indiana
1 review
0 helpful votes
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Ladies leather jacket/boots
January 10, 2022

No problems. Have yet to see if products fit. Products look and feel well made.

Date of experience: December 11, 2021
Kansas
2 reviews
0 helpful votes
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Will not order from here ever again
January 8, 2022
Updated review

I am so tired of the sizing of the women's jackets. The arms are way to small and tight. Returned 2 items and got charge $11.99 each time because their sizing is off. Then when I ordered a 3rd jacket in men's medium they wanted to only give me a gift card for their crap and not refund onto my card. I called to complain am still waiting on what they decide. Not gonna be buying anything from them ever again. If I have to go up the food chain to get this resolved I will.

Date of experience: December 9, 2021

I am so tired of the sizing of the womens jackets
December 31, 2021
Previous review

I am so tired of the sizing of the womens jackets. The arms are way to small and tight.

Date of experience: December 1, 2021
Idaho
1 review
0 helpful votes
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Fit Description
January 7, 2022

Ordered jacket for my wife (Christmas present). She is on the short busty side and all most impossible to fit. Went by the sizing chart and ordered a 5XL, the chart was dead on. I had ordered a jacket form another company using there sizing chart and what came was a jacket that would fit a 10 year old flat chested girl. Wife is happy. Looks to be good quality. Only problem is the arm length being a little long, not a jacket problem but wife has T-Rex arms.

Date of experience: December 8, 2021
Missouri
1 review
0 helpful votes
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Leather up is great
January 6, 2022

Easy to navigate your site. Good images to order from

Date of experience: December 7, 2021
Tennessee
2 reviews
0 helpful votes
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DO NOT ORDER FROM LEATHERUP!
January 5, 2022
Updated review

The leather jacket I ordered was supposed to have a small change pocket on the front. The jacket I received did not have it. I called customer service and they sent me a return label. I returned the jacket. A new jacket was sent out to me the same day. The second jacket I received did NOT have the change pocket! I called customer service and got another return label, but this time I requested a REFUND!
This was to be a Christmas gift and I can not risk a 3rd mess up! I will NEVER order from this company again.

Date of experience: December 6, 2021

Great shopping experience
December 26, 2021
Previous review

Great shopping experience.

Date of experience: November 26, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome Leather Jacket
January 5, 2022
Updated review

Great selection and arrived freaky fast!
Super happy with products ordered!

Date of experience: December 6, 2021

Great selection
December 26, 2021
Previous review

Great selection

Date of experience: November 26, 2021
North Carolina
1 review
0 helpful votes
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Great service
January 5, 2022

Great service and good prices. Very fast shipping. Definitely would buy again.

Date of experience: December 6, 2021
Texas
3 reviews
0 helpful votes
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Favorite place to shop.
January 5, 2022

Always find the item i want at a price that is reasonable.

Date of experience: December 6, 2021
Wisconsin
0 reviews
0 helpful votes
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Always great product and processing time.
January 4, 2022

Great search tool, in stock product, available sizes and color.

Date of experience: December 5, 2021
Indiana
1 review
0 helpful votes
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Good company
January 4, 2022
Updated review

Easy to find and good merchandise, too! Description of merchandise is good and reliable.

Date of experience: December 5, 2021

Good company
October 12, 2021
Previous review

Easy to find what I want and checkout was easy too.

Date of experience: September 12, 2021
Texas
2 reviews
0 helpful votes
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Epic
January 2, 2022

There is way more to the jacket than I anticipated. It has extra bells and whistles.

Date of experience: December 3, 2021

About the Business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998