The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Site was easy to navigate and choices are plentiful.
Excellent transaction, the vest looks amazing. I went by the size chart and ordered wrong size. It runs a little big. Still great vest looking forward to getting patches put on it.
Got my coat within a week of ordering it. Very happy with it.
Easy to navigate website. Many products to choose from.
Easy navigation of site and easy ordering process.
Was hesitant to order the jacket due to reviews not trusting the size chart. Used the chest measurement as a guide and jacket fits perfect. I normally wear an XL but using the chest measurement, it pushed me up to a 2XL. I was skeptical but when the jacket came in it fit perfectly so trust the chest measurement would be my advice.
I had to return a jacket for a larger size. Had to paid the 11.99 to ship it back :( received the jacket kind of quick. It is a nice jacket very soft leather.
So far so good, I had to return a jacket for a larger size. Just paid the 11.99 to ship it back hopefully I'll get my jacket soon.
Great pricing and when part of my order was missing LUp stepped up and took great care by making sure it was taken care of in a timely matter
Really easy-to-use, the products in the bundle all seem to be quality. Due to winter, haven't really got out much this year. But so far I'm happy.
Good so far I just received it Try it on fit great turn it on got nice and toasty I think it's going to be fine when I ride
I ordered these awesome boots and received them in less than ten days and here in Alaska that is not always easy.
Love our kevlar flannels. Just ordered the heated flannels...
Both are great!
Love my new jacket. Always have had good experiences with this company. Have not had to contact customer service for anything but that's because they are on top of things. Highly recommend, have ordered several items over the past few years.
Great, quick delivery. Very happy with quality items I have ordered in the past and will continue to shop here.
Very quick to process my order, so glad I found your store while shopping for gifts this year.
I'm ok with purchase, but is available considerably less from others.
Easy navigation, found exactly what I was looking for.
Beautiful products and super prices.
Check out was fast and easy.
I recommend this site.
I know that what I order will be great. No problems with
Great pricing and selection. Lets see how fast it gets here. Lol... The whole experience is awesome. Happy with the product too. We wore the helmets on a ride down the Rose Parade route the day after. No sooner that we hit the main drag did girl pull up to us, at a red light. She was raving at how cool the matt red helmets looked with the sun sining on the. She asked where we got them. Gave her the website info...
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...