• LeVel

LeVel

Overview

LeVel has a rating of 2.28 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LeVel most frequently mention customer service, auto ship, and weight loss problems. LeVel ranks 426th among Vitamins & Supplements sites.

  • Service
    74
  • Value
    76
  • Shipping
    76
  • Returns
    55
  • Quality
    72

This company does not typically respond to reviews

Positive reviews (last 12 months): 30%
Positive
3
Neutral
0
Negative
7
76
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Product is overpriced and not effective, the reps are sneaky and the customer service is poor at best.
  • Credit card information stolen and used at this company.
How would you rate LeVel?
Top Positive Review

“Amazing”

Jennifer O.
12/14/23

I have lost 75 pounds using the Thrive Elite products. My energy and mental clarity is amazing too. I highly recommend this product.

Top Critical Review

“Awful product on a pyramid scheme and I see zero results on people that use this garbag3”

Shawn H.
2/23/24

If you wanna end up diabetic then this is your product plus the pyramid scheme used to climb the ranks. Every person I know who sells this is uneducated and very pushy of this God awful product. Stick to the basics with vitamins and actually put in the work. This product should be banished

Reviews (403)

Rating

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Reviews that mention popular keywords

customer service (70) credit card (16)
Thumbnail of user twinm4
1 review
43 helpful votes
May 3rd, 2020

The products are good but the prices make them unaffordable for most. A lot of deception going on. They're FAR from "all natural" and plant based. There are plenty of artificial ingredients in their " ultra premium" product line. Last time I checked silica and gelatin don't grow on trees. There's also no third party testing. The claims are all pushed by people who have something to gain. I still like the product but it isn't worth the money.

Thumbnail of user christinej854
1 review
4 helpful votes
March 22nd, 2022

This company sells expired products, I have been selling thrive products for about 18 months now. This is the third time I've gotten expire products. Then I have to intern refund my customer. When I write letters to thrive they just ignore me I have been out almost $200 in the last two years. I am done with this company and I would never buy another product from them again

Tip for consumers:
I What do you usually Ville Drive products unless I'm the only one getting expired products or if you do check the dates on anything you buy

Products used:
Powdered drink mix , patches

Service
Value
Shipping
Returns
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Thumbnail of user katherined309
1 review
15 helpful votes
July 14th, 2021

I used the Thrive products for about 6 months to support a sweet friend who was selling it, and I was looking for improvement in energy and health. I'd lost a baby a couple months before starting Thrive, and Thrive did help give me more energy for life while coping with grief about it, and I generally liked the products. But then I did have two more very early pregnancy losses while doing Thrive, and it began to really bother me that there's no actual health or medical information out there about its safety. Then, I started having back to back ambiguous infections and health issues for probably the last 3 months I was on it, but was in denial that it might be related— just terrible immune system issues, almost like I was becoming allergic to it, so I completely stopped. I was worried I'd end up in the hospital. It's just such a huge potential risk, there needs to be studies and data.

Service
Value
Shipping
Returns
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Thumbnail of user suzannef338
2 reviews
5 helpful votes
June 5th, 2023

I never placed a reorder. My bank has a 353.00 hold on my funds. I have a friend that sells this product. I asked for a one time purchase. I can't even talk to anyone to cancel. Don't order...It's not worth the headache. Especially when a business doesn't have a contact number. SHADY...

Thumbnail of user rayg224
1 review
4 helpful votes
February 8th, 2021

I am writing just to offer my experience with Le-Vel customer support. I placed on order on 1/4/2021 as part of a current promo. I used their "auto-ship" option to get the best pricing. I did fail to cancel the auto-ship afterward, so on 2/8/2021, at 1:17 AM I received an email saying my next auto-ship order was placed. I contacted their customer support before 8:00 AM also on 2/8/2021, but received a response that they are "physically unable" to cancel any auto-ship orders, and their policy stands that the order is legit. Their policy is that even if I return the product, I will be charged a 10% re-stocking fee. I asked if they could waive the fee as a one-time request, and again they were unwilling to budge. So even while I will not be using the order, or even opening the box it arrives in, I will have to pay to ship it back to them, and then be charged 10% of the product cost, all because their auto-ship program doesn't offer any notification emails ahead of time to allow customers to make any adjustments, changes, cancellations, etc. Le-Vel really needs to work on this aspect of their service, as it comes across very poorly, and I'm betting that's where they make a large portion of their profits is from customers who fail to cancel their auto-ship. I recommend NOT doing business with this company.

Tip for consumers:
If you order from Le-Vel, never forget to cancel your auto-ship basically immediately after you place an order so you don't forget and get charged their obscene, non-discounted prices.

Products used:
Men's capsules, lifestyle shake mix and DFT patches.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelinep33
1 review
15 helpful votes
March 23rd, 2017

Why doesn't the Le-Vel Company have a customer Support number, as other companies do? This is frustrating to only deal with an e-mail service! Thanks for being honest about this?

Thumbnail of user lindseyw33
1 review
13 helpful votes
May 4th, 2017

I have been using the system for about 3 weeks now and enjoy the shakes. I do feel like I have more energy for at least the first half of the day.

I am experiencing problems with the DFT patch. At first I had no issues, but for the last 4-5 days I am getting aa itchy rash on the spot where the DFT was the day before. I follow the to a T and have still gotten a rash. I want to continue using the product, but don't think I'll be able to.

I wish a list of ingredients wa son this product.

Thumbnail of user brookem223
1 review
2 helpful votes
June 12th, 2021

So I am a promotor for the company. I decided to be one when I recieved nothing but good results my first 2 weeks. I was napping 2x a day. After starting thrive I didnt even think about naps and had motivation to want the very there for my kids. So I wanted to help tell everyone about it. Thought it was amazing do why not make money if I am going to tell everyone and get my product free because it is super expensive. It also helped kick my coke and energy drink drinking habbit and only drinking water. Now fast forward to 3-4 weeks in and this is day 3 I have been suffering with nausea and irritable bowels and diareah and stomach aches. Dont feel the energy anymore and I have gained over 10 pounds In this short period of time. Before I started Thrive I was loosing weight because I go to the gym 5 days a week. So tell me how drinking plenty of water going to the gym alot and I still put on 10 + pounds. I eat very healthy too btw. Needless to say you may experience some good things at the beginning and some apparently are lucky to experience them for years. However I dont think everyone's experience will ever be the same. So if these other people are not lying and the good benifits continue that's great and it is worth the risk to try it. But if the good goes away like mine it's not. I guess what is comes down too is do you trust the person selling it to you to tell you the truth. Hope this helps. It's really a are you willing to give it a try and see for yourself kind of thing. And is it worth it?

Tip for consumers:
They say it is a good gut health. If you have ever had irritable bowels this may not be for you

Products used:
Women's purple pills
All flavor shake mixes
Black label patches
Green label patches
Biotic pills
Balance pills

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesleyk46
1 review
11 helpful votes
April 22nd, 2021

Disclaimer: I ordered the thrive experience to support a family member and was looking for more energy and wasn't too concerned in weight loss... what I got was weight GAIN, maybe a little more energy (?) and weird residue marks from the patches (it takes a good good scrub). I did not miss a day for two months and it is way TOO pricy to use and not lose a pound, feel a burst of energy in the AM, or hell — I would take $#*!ting glitter to know these weren't sugar pills.
Save your money: exercise, good eating habits and water intake doesn't go out of popularity for a reason.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicac179
1 review
14 helpful votes
June 1st, 2017

In my experience with thrive I have been very satisfied with the extra energy but not so much with the patch. I have an itchy almost blistered rash where I have worn it. It's been a week already and it's not getting better?

Thumbnail of user coralr2
1 review
17 helpful votes
May 9th, 2017

Been on Thrive for almost 3 months. Had to adjust originally to the caffeine levels (which is not specified), was buzzy-feeling and light headed. Took two weeks to adjust and when I did, I loved it. Noticed weight loss right away, energy, better mood... everything they advertised. But I noticed my food cravings coming back, the energy is gone, I'm back to my normal tired in the afternoon and in the morning. I have tiny headaches once in a while, which is unusual for me. I don't feel like it works anymore, which makes me sad. Three weeks ago, I went to a doctors appointment and my blood pressure (normally perfect) was high at 134/90. I figured white coat syndrome. Then I went just yesterday to my personal doc (for my annual) and they clocked it at 143/95. I blamed it on the fact that I was in a rush to get there. Today (5/9/17) I noticed my face was redder than normal and I thought to use my bosses BP monitor to check it out. I admit I was a little nervous checking it, which could have added to the spike in my levels, but it was at 155/100. That scared me - for someone who has ALWAYS had perfect BP. I checked it several times throughout the afternoon today and it ranged from 132/120 to 159/110. That was enough for me, this is stroke territory. I took the patch off and will skip Thrive and see how my BP is tomorrow. I plan to cancel the order that just shipped out as well, although I don't have high hopes to get a refund, based on the other reviews. Bummed out that I couldn't handle it. Oh well.

Thumbnail of user kylies46
1 review
17 helpful votes
May 10th, 2020

Zoe Chapman and Rachel hall is their names if this isn't sorted I will publish this so that everyone knows. What a absolutely joke and how your company have such horrible people working with for your company all what was said was so bad I had to phone the police and report it

Thumbnail of user careyd38
1 review
16 helpful votes
December 23rd, 2020

Sleepless at first, couple of weeks. Then energy through the roof for a month or so, then crashed. My body rejected the level and blood pressure and iron dropped so low, I needed infusions. Needs to be tested.

Thumbnail of user taniac9
1 review
15 helpful votes
March 25th, 2016

I tried the product several times. I did not get the results everyone was talking about and I couldn't justify the monthly cost for something that I didn't feel the benefits of. I've heard many people who really like it, it just wasn't for me. Perhaps it works better for people who incorporate a healthier eating and exercise plan.

Thumbnail of user rosalien3
4 reviews
26 helpful votes
December 3rd, 2017

This is a company that relies on inflated sales prices. One would think that if you have auto-ship set up you would always get the preferred prices on additional orders. This is not the case. So of course when one orders their Black Friday "sale" the prices should be a deal based on whether you have an auto-ship order set up. This is not the case unless you order your additional order as an auto-ship order. Who is going to have 3 months worth set up for auto-ship. So when you check out for the sale it ends up being what the regular auto-ship price would have been - no savings. I did not notice this until after I had checked out and completed my order. Most companies who want to keep long term, loyal customers would correct the order and refund or credit to allow for the better pricing. However they claim they "cannot" change an order after it's complete... which just means their policy is they won't. Of course, technically, I made the mistake, but they have chosen not to accommodate a correction and they have also chosen to not have a future customer. I dont feel that for the prices their products are superior to demand the high prices - they are not organic, non-GMO, and have many useless and possibly harmful fillers added.

Thumbnail of user julieb128
1 review
33 helpful votes
March 11th, 2016

I have been using the DFTs, shakes and pill packs for almost a year and then all of a sudden this past month my body decided to not like the patch any longer. I have 5 patch rashes and all I can do now is wait for them to go away. It's a shame because before the rash, I absolutely loved the energy I got from the patches so I was so good about using everyday. So I am not really complaining about the company but just that I know I am NOT detoxing and that's why I have rashes. I also cleansed the area well before and after application and did not wear for more than 8 hours. I am sad because like I said I really liked the energy. I do think there is something more to the rashes than what we are being told about "i't's only detox and that's a good sign." Then why didn't I have those rashes when I first tried? Just weird. Just not for me I guess. But if this review helps someone else, then that is why I posted. I know there are more out there who have the rashes but don't know where to post. I found this site by googling! LOL

Thumbnail of user davidc398
1 review
26 helpful votes
July 22nd, 2016

Thrive is a genuinely good product, but the customer service is so bad (unless you are one of their sellers)that for the price,$150 PLUS shipping costs for 16 shakes, 60 pills, and 30 patches(Why not free shipping?)it is not worth the hassle of their service.On top of that, they really want you to become a seller(where they treat them great). If you have no intention of being an employee, I would stay away. A solid "A" for the product itself, an "F" for Customer service.

Thumbnail of user angelar57
1 review
16 helpful votes
March 12th, 2016

I tried samples of the product & loved it. I placed an order & realized I forgot to order the patches. Within minutes I realized my error. The only way to contact this company is via a "cloud" by submitting a "support ticket", no phone number. They responded within a few hours and it was too late to stop shipment, they claimed. Had I ordered the correct package, I would have saved $50. Now, I was forced to order the patches separately, thus incurring more shipping charges. I explained to them that I could not have acted any quicker than I did. I also explained that I have no problem signing up for autoship on future orders & asked for a $50 credit as that is what I would have saved. There was no negotiating. It's clearly a business that is not interested in customer satisfaction. Had they offered a phone number, the situation could have been remedied promptly. I asked to escalate this to management as surely they would want to retain a customer on an ongoing basis. I was told the decision was final. It's a shame that such a good product is administrated by people who do not value their customers. This is very disappointing for a "quality" company as they claim to be. Customer service should be an absolute priority!

Thumbnail of user wednesdaym
1 review
34 helpful votes
August 29th, 2017

I tried a 5 day sample pack of all 3 products and liked it so immediately went to order, put myself on the autoship plan of $150/month for all 3 products which I received 2 days later... so far no problems... but when my order arrived there was a month of capsules and patches but only 16 shakes. I am told that is normal and if you want an actual months worth of shakes you have to spend an additional $40 or so for another box. Hmmm. The autoship selection 'box' showing all 3 products does not open to show you exactly what you're getting so if you assume, as I did, you are getting a months worth of all 3, you are wrong. So, my bad I didn't click somewhere else to figure this out but Le-Vel strongly supports the use of all 3 products and if weight management is what you're after the details on the box of shakes says to replace one meal/day with a shake. Why would you not send a months worth of all 3 then when someone signs up for a monthly autoship? It's deceiving and yet another way of getting even more money for an already overpriced product. I honestly have no complaints about the products themselves, although I've literally only used them for a total of 6 days. I just feel like a months worth of products should be exactly that. Left a bad taste in my mouth (no pun intended). I won't be reordering.

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From the business

Le-Vel is the fastest growing health and wellness movement in the world. Discover the THRIVE premium product line and join over 4 million thriving customers.

Company Representative

Thumbnail of user lizr53
Liz R.
Typically does not respond to reviews

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