• LDProducts

LDProducts

Overview

LDProducts has a rating of 1.6 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LDProducts most frequently mention customer service, ink cartridges, and credit card problems. LDProducts ranks 64th among Printer Ink sites.

  • Service
    52
  • Value
    51
  • Shipping
    50
  • Returns
    32
  • Quality
    44

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 12.8%
Positive
6
Neutral
2
Negative
39
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They don't answer their customer service line and their call backs take days.
How would you rate LDProducts?
Top Positive Review

“Happy 10 year + customer”

Ken K.
11/26/22

We run a small home office and have been using LD toners for over 10 years in several laser printers. We have NEVER had a problem with any of their toners. We have a large extended family who has also used both the toner and ink cartridges without any issues. When we recently needed to upgrade our all in one printer, tech support told us to hold off for a few months until they had theirs ready. Surely no issues with these folks!

Top Critical Review

“Your customer service is non-existent.”

Jeff A.
3/19/24

I called in twice yesterday, leaving my phone # each time as no person ever answered the phone. No one ever called me back. Your LD T232XL120 cartridge worked for about 2 weeks in my EPSON XP-4200 printer, but now the printer tells me it "cannot recognize ink cartridge. Try installing again." I've done that 4 times with no change so far. Just now I've waited 20 minutes for someone in your product sales department to answer, but was just told to leave a message, hang up and "someone will get back to me." Fat Chance of that happening!

Reviews (184)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (53)
Thumbnail of user richardh1976
1 review
0 helpful votes
April 23rd, 2021

Received 4 cartridges for my HP printer and they worked the first time I installed them. This is the second time I have bought from them and am very satisfied. Tried others recently and had to return the cartridges as they would not install. I recommend this company and their products

Products used:
Ink cartridges

Service
Value
Shipping
Quality
Thumbnail of user patrickd10
Patrick D. – LDProducts Rep

Thank you for the great words and well wishes from you. We appreciate for patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all of our customers. Should you run into any issue, you may contact us via phone chat or email, please feel free to reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.

Thumbnail of user jamesf1792
1 review
1 helpful vote
August 20th, 2020

Ordered a set of cartridges for my Brother HL-3180CDW printer. They were shipped fast, and work great.

One thing I had to do, but this is a Brother "feature" is to reset the page counter for the toner. Otherwise, the printer will prematurely start warning you the cartridge is almost empty, when it's not.

Thumbnail of user patrickd10
Patrick D. – LDProducts Rep

Thank you for taking the time leaving us a feedback, we appreciate it James! It is normal for non-genuine cartridges to read with empty or low ink levels since the printer manufacturers can block third-party technology for that feature. Should you have any questions or concern, please feel free to send us a private message with your order, phone number or email address linked to your account/order, so we can better assist you. You can also contact our customer service team directly here: https://ld.ink/2DM8cOU. Have a nice day!

Thumbnail of user jessicaz20
2 reviews
0 helpful votes
February 1st, 2018

I have been using Ldproducts now for almost one year and I order quite a bit every time I order. While I do understand the frustration from some of the fellow customers reviewing this company, saying that they have been going through cartridges that aren't working, I think that started happening since you guys made the change to your cartridges and that change i also didn't appreciate. It is true many of he cartridges now don't take and I hope you are working on a way to find a solution to that because I love ordering from you guys. And this bump in the road is the reason I am giving you 4 and not 5 stars because when i have encountered that problem your customer service is great and you guys offer immediate and fast solutions to your clients by immediately shipping new ones but a resolution would be nice so it doesn't happen anymore, like it was before the changes. Thanks for the great deals hope you listen to the feed back and thanks for caring for your customers and offering solutions.

Thumbnail of user patrickd10
Patrick D. – LDProducts Rep

We really appreciate your positive feedback and so happy to hear about the good experience. Our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. If you have any questions or need any assistance, feel free to contact us through email, live chat or call us at 888-321-2552 and we'll be happy to help you!

Thumbnail of user gregm25
5 reviews
12 helpful votes
February 12th, 2013

I have used website over the years for inkjet and monochrome laser printers. As I have both for color or black & white (laser printers) to do certain tasks in my home. One item of note is, I have an Epson Stylus C82 inkjet printer. I purchased it back in 2004. And is still compatible with Windows 7, never a problem. Other than a few cleanings, no issues with it. Point of mention: Epson is usually the first brand to have "generic" brand inkjet cartridges available. Not only does LD Products still have them available. It now only costs me about 1/2 than brand name catridges. They regularly have bulk inkjet cartridge savings deals. If my memory serves me correctly, any order over $99 has free shipping as well. Not hard to attain when it comes to printer accessories. Oh, and the shipping time is pretty speedy as well.

Thumbnail of user sanjays2
4 reviews
7 helpful votes
March 1st, 2012

Great prices for inks. I bought generic version inks for by Brother MFC 210 printer, and the inks worked as well as expected for generic inks. I had to clean my printer heads more often that I probably would need to with original inks, but the site does sell original inks, and I did choose to use the cheaper option. Definitely saved me a lot of money in the long run.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.

Company Representative

Thumbnail of user patrickd10
Patrick D.
Typically responds within 2 days

How do I know I can trust these reviews about LDProducts?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LDProducts?