Lazada MY

3 years ago, this site use to be terrible. From false item description, wrong item delivery, and very poor customer service. 2 Years after that I begin buying from them again, and their system has a big boost in improvement. I've gotten many items from them since then, and almost all items have been delivered on time, sometimes even earlier. Good Job Lazada. I give 4 stars, because Lazada still doesn't have as much item selections as other sites

After the incident of delay Lazada has cancelled my order and i have gotten my refund.
They have sent me an apology letter and have gave me a voucher. I have reordered the same item and i did receive it within the next 3 days, the following few weeks i did ordered a few different items and i also did get a few good deals as with Bosh Cordless drill which was cheaper than market price by RM60. We'll what i'm trying to say is that their service is good, and their offers are solid, but no body's perfect and sometimes mistakes do happen.

I had my first transaction from Lazada was also great. Kahit nung mga 3 days after madeliver yung item ko, nawala yung order number ko sa site nila kaya hindi ko ma track. I just sent an small email to Lazada regarding sa pagkawala ng order number ko sa site nila. The next day they emailed me that my item has been shipped. Today my item has arrived this morning:-) timing sa christmas nung dumating

My experience...

1. Drop an order, delivery ETA 3-5 says days, waited 6 days. No news.
2. Drop them an inquiry email to lazada, got a reply 3 days after. As per usual "we are sorry for the inconvenience, currently coordinating with the relevant department" blah. Blah. Blah...
3. (3 days after) first they called & claimed that they will deliver the item next day.
4. (the next day) waited the whole day. No news, no call from them.
5. drop them a last sarcastic email commenting for their good job. End of story.

The best part is... the feedback survey they sent to rate their service... they commented their stuff in it. WTF lol. Although i dont get the item but at least i had a good laugh.

Keep up the good work Lazada.

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*******@lazada.com.my
To <removed> May 4 at 12:58 PM

Dear Valued Customer,
We've marked this ticket ******* as solved. Not true yet? No worries. Just
Reply back or click the link below and we will be glad to assist you.

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Bjane, May 4,12:58 PM:
Dear <removed>,

First and foremost, we profusely apologize for any inconvenience caused. Kindly be informed that we already coordinated with our partner courier regarding the status of your order. They informed us that the order <removed> is currently out for delivery.

Please be advise that the standard delivery time frame of an item is 5 to 8 working days (excluded week ends) upon placing an order.

We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs.

For further details on your order you may refer to the following link also- http://www.lazada.com.my/order-tracking/

Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia.

Bjane | Customer Service Associate| Lazada.com.my
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Chris, May 3,6:05 PM:
This is the third time already, WTF is going on? Making me wait all day NO CALLS NO $#*!
Shipment will arrive by: 4 May - 5 May, 2016
Order: <removed>
Tracking ID: <removed>
Shipped by 'LEX' courier
Item Status History
Status Date

Status History
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Package Location
2016-04-29 09:49:28 Being Picked-up at Merchant Lex's Sortation Center
2016-04-29 16:36:37 Failed - Merchant could not handover the parcel to LEX Lex's Sortation Center
2016-05-03 10:02:36 Awaiting at merchant - LEX to arrange Pick-up Lex's Sortation Center
2016-05-03 10:03:51 Being Picked-up at Merchant Lex's Sortation Center
2016-05-03 10:10:10 Cancelled by the merchant Lex's Sortation Center
Your Current Package Status is Cancelled by the merchant