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Lazada MY has a rating of 1.31 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada MY most frequently mention customer service, and live chat problems. Lazada MY ranks 671st among Marketplace sites.
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This lazada website selling goods and deliver to your home using courier. The apps is very friendly user and very efficient to make a payment to the goods that we bought from them.
Lazada is a poor and incompetent version of amazon.com. Lazada could not handle shipping as they are late all the time nor can they handle customer support as most staff is incompetent, rude and they don't actually ever listen what you are saying. All they know is script based replies and doing as less as possible. Used to have some kind of decency as a platform but this was years ago. Recommend to avoid it at any cost as you don't want to deal with their customer support as its nervewrecking. And you have to deal with them as if you order something, probability is that its late and maybe never arrive. And you cannot cancel your order as they have zero procedures in place to actually handle delays. Useless platform and hope people will understand it soon enough.
When sellers themselves know that they have messed with the orders, looks like they have option to disable a particular customer from writing a review. When contacting the Lazada customer care, they give official confirmation through email as well. I have attached the screenshot along with case number.
Funny part is that I wanted to give a good review saying the product quality is good although the delivery took very very long time but apparently seller thought that I might leave a bad review due to very late delivery and disabled my option to write a review.
Lazada also allows partial cancellation of orders (that include multiple items) by Sellers without even discussing with Customer. For eg. When I ordered two wall kitchen cabinets(expecting it to be uniform in my kitchen), seller just sent out 1 cabinet and the status was initially showing another cabinet will be sent out separately due to logisitcs reasons. But after 10 days it was just cancelled and when you have assembled your first cabinet, it is hard to return as well. Seller didn't even discuss and just disabled the review option.
Received broken tiles instead of a power tool. The courier should not accept d item before delivery if seal is tampered for their protection. Somewhere along the way someone exchanged the item for tiles. Not the seller's doing i believe
Lazada is a well known and reliable online marketplace in Malaysia.
However; they have terrible customer support team. This platform is good if everything is in order. God bless you if you get a simple problem there. No one can help you from their customer service.
Recently the thing i order all will be cancel and the reason is exceed quality limit. But my friend help me buy and ship to me in 3 days. Both using same way order and lazada always give me the reason no stock. The last time i buy also same, order will cancel and no answer me why. Really bad.
Lazada is a great ecommerce platform, I just wish they had some quality control. Its super annoying.
First item purchased with no problem and swift delivery.
However, I returned to purchase another item since I had a good 1st experience, but I was wrong. The item was apparently coming from their supplier overseas, no news or updates for almost a month.
Contacted them and on the same day, received 2 contradicting emails. The first stating that the item is coming from their overseas supplier and to be patient and the other e-mail gave a notice that item was delivered.
However, we have not receive anything. Check with them again a few days after, they told us that since it was more than 15 days, the item may be sent back to their supplier. About the same time, we finally receive a notice from Post Malaysia to pickup item. Went there but True enough, the post office told us that the item was sent back to supplier.
Informed Lazada and requested a refund but they kept saying item was delivered and unfortunately, no further investigation. Didn't even bother to check with their supplier.
My advice is, only purchase items when they have stock locally.
As for me, no news on refund until now.
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Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices?__ Fast DELIVERY | Cash on Delivery? Effortless Shopping? Best Customer Care!
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