• LawnStarter

LawnStarter

Overview

LawnStarter has a rating of 4.05 stars from 1,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and timely manner. LawnStarter ranks 1st among Lawn Care sites.

  • Service
    789
  • Value
    744
  • Shipping
    102
  • Returns
    115
  • Quality
    669

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.6%
Positive
364
Neutral
5
Negative
88
228
See all photos

What reviewers want you to know

Positive highlights

  • Lawn Starter picked a true professional to partner with.
  • The lawn service provided by Owen Lawn Service via LawnStarter is top notch!

Critical highlights

  • Shame on customer service for making this process so difficult and not correcting the shortcomings of their vendors.
  • Not only was I charged the full standard fee but also added a "long grass fee".
How would you rate LawnStarter?
Top Positive Review

“Taylor from LawnStarter is Amazing”

Wendy F.
1/6/24

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Top Critical Review

“Scam”

Guy S.
4/1/24

Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.

Reviews (1,510)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (155) lawn starter (151) lawn service (225) grass fee (35) front yard (30) yard work (22)
Thumbnail of user wendyf586
1 review
0 helpful votes
January 6th, 2024

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Wendy. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

Thumbnail of user danad668
1 review
0 helpful votes
April 8th, 2024

I've dealt with many lawn servicing companies as yard work is something I'm not too fond of. Scheduling with him was a breeze and how quickly they were able to come out and get the work done that I needed was a shock to me. Usually places are a week or so out but this company makes it a point to get out there and do what needs to be done. I'm very happy with the service and quality of work he's performed.

Products used:
Lawn service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello! Thank you for your review, Dana! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!

Thumbnail of user samanthad712
1 review
0 helpful votes
April 18th, 2023

Andrew is the guy who cuts my grass. He does an amazing job! He lets me know when he's coming and leaving. Couldn't ask for better service.

Products used:
Grass cutting service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks for reviewing Andrew’s lawn care work, Samantha! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.

Thumbnail of user nekiah.taylor
1 review
0 helpful votes
March 15th, 2024

I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.

Products used:
Lawn Care

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Thumbnail of user joes2839
1 review
0 helpful votes
March 31st, 2023

1,500 sq ft lawn on a 3,000 sq ft. Mobile home lot. Elderly, disabled male who lives alone - no pets.

Lawn Starter is the third national lawn service over the last 12 months, so I'm a bit skeptical. Police Report made on a contractor of the first service (theft), second service just stopped showing up - they offered to send a replacement (if they could even find one) - no thanks. Lawn Starter being the third service, beginning last December. TruGreen Services and payment to the contractor during the non growing season are apparently requisites of Lawn Starter Services.

TruGreen came out on time in December, failed to show up for the late January - early February appointment. Phoned in, was told service had been terminated for unknown reasons. TruGreen Service resumed in early March. Original contractor who was coming out and doing nothing (and still getting paid) expected payment 'under the table' once the mowing season started - he was replaced. New contractor just completed his second mowing here, not on speaking terms today for unknown reasons.

Fingers crossed.

Products used:
Lawn Services

Service
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Joe! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!

Thumbnail of user chrissyr45
1 review
0 helpful votes
April 6th, 2024

They mowed & edged and did a fantastic job. Super reliable and my grass looks great! Love this service.

Tip for consumers:
No.

Products used:
Lawn maintenance service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, that was an amazing review for our crews! Thank you so much, Chrissy.

Thumbnail of user sharaep1
1 review
0 helpful votes
May 3rd, 2023

Lawnstarter is a great lawn care service. Always prompt and on time! Work Always looks great! I would definitely recommend to anyone!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

We are so grateful for your review, Sharae! Thanks for sharing your rating with us and the community.

Thumbnail of user richardd2408
1 review
0 helpful votes
July 7th, 2022

I had lots of leaves and limbs to be removed and the job was done very well. I appreciate the hard work and time spent that went into the task.

Service
Value
Thumbnail of user henryd4l
1 review
0 helpful votes
December 30th, 2023

I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!

Thumbnail of user georgeg111
2 reviews
0 helpful votes
May 4th, 2023

I just had some lawn service done here at my house in So. Whittier and they do a great job of mowing and edging and clean up the guy who came was very professional try them out you won't be disappointed!

Tip for consumers:
N/A

Products used:
Lawn service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, George.

Thumbnail of user ls658
1 review
0 helpful votes
August 24th, 2022

The company is very professional. They have The most amazing app where you can communicate your needs so easily. Very impressive. Lawn always looks nice when done. Highly recommended.

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks so much for giving us your take on how we are doing, L S. We're glad that customers like you are having a great experience at LawnStarter!

Thumbnail of user alexv714
1 review
0 helpful votes
May 5th, 2023

Willie and his crew do a great job. I would recommend to anyone! Lawn always looks great after they are done! Thanks!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you so much for the time to share your experience at LawnStarter, Alex. We take pride in knowing our customers are happy with their lawn mowing experience.

Thumbnail of user michaelj2623
1 review
0 helpful votes
July 9th, 2022

I am very pleased with Ronald's performance. He does a meticulous job including a thorough trimming. I would highly recommend Ronald for any work you may have.

Service
Value
Quality
Thumbnail of user jasminer282
1 review
0 helpful votes
September 15th, 2022

Randy was a great guy! I had a few cancels but he cane thru to save me and my lawn! Very polite and did the work nicely! Thank you Randy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks so much for giving us your take on how we are doing, Jasmine. We're glad that customers like you are having a great experience at LawnStarter!

Thumbnail of user veronaw12
1 review
0 helpful votes
January 16th, 2024

LawnStarter provided great customer service and lawn care. I am able to converse with my contractor, great response time, alerts when rescheduling is needed due to inclement weather, able to adjust frequency of mowing etc. Would recommend 100%!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's wonderful to hear that you've had a positive experience with LawnStarter, Verona! Good customer service and effective communication are crucial aspects of any service, especially when it comes to something as personal as lawn care. The ability to easily converse with your contractor, receive prompt responses, and stay informed about scheduling changes due to weather conditions demonstrates a commitment to customer satisfaction.

Additionally, having the flexibility to adjust the frequency of mowing based on your needs is a valuable feature. It's great that you feel confident in recommending LawnStarter to others. Positive reviews like yours can be helpful for potential customers looking for reliable and customer-friendly lawn care services.

If you have any specific tips or insights from your experience with LawnStarter that you think would be helpful for others considering their services, feel free to share them. Happy gardening!

Thumbnail of user jnetweiser
1 review
0 helpful votes
April 11th, 2024

I am new to the community and simply did not know where to turn for assist with the lawn. I found this one through a random Google search and was very excited to see that you can set everything up via an app from quotes, to service scheduling, communication, and even payments.

My first lawn treatment (of my life) was a painless process, completed by Dawn. It was arranged via the app, and the process completed while I was away at work. They left a small sign on the lawn to inform me service was completed and a link to care instructions. I am excited to see the future results. Would highly recommend.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It’s great to hear that you had a positive experience with LawnStarter, Jeanette. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

Thumbnail of user ashleyr1057
1 review
0 helpful votes
August 6th, 2022

I am very pleased with the yard work done by Matthew he's done a great job and beyond my expectations thank you!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Ashley, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.

Thumbnail of user vanessar473
1 review
0 helpful votes
September 24th, 2022

My lawn looks great! Nicely edged and the cut is clean. I am very pleased I rent my home but I still like my lawn to look nice. Kudos to Yoshiro and his crew!

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you for taking the time to share this positive rating, Vanessa! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!

Thumbnail of user catherinec1126
1 review
0 helpful votes
August 6th, 2022

I had a small lawn service dealing with my lawn, but when the owner died the business fell apart within months. After that I hired various local men in the neighborhood who mow lawns for a living, but I could never rely upon them to show up and then I always had to have cash on hand to pay them.

When I finally got very frustrated I looked online and found LawnStarter. The relief it has brought me is wonderful. I can pay online or have the payments automatically deducted and I know my lawn will be mowed every 2 weeks on Monday as arranged. The price is reasonable and I know that if the gentleman who mows my lawn now ever quits, LawnStarted will arrange for someone else to pick up the job.

Products used:
Lawn mowing service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Catherine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.

Thumbnail of user daryls210
1 review
0 helpful votes
March 20th, 2024
• Updated review

Since I am a heart patient (and also recently had hip replacement surgery), I can't do the lawn myself. So, I found Lawn Starter last year, and am using them on a monthly basis to take care of the mowing. Unfortunately, being on a limited income, I can only afford it once a month, and can't get any of the other services, but at least I can get the basic mowing taken care of.

Tip for consumers:
While they do offer other services at their respective prices, the basic lawn mowing is what I need.

Products used:
Lawn Mowing Service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Daryl! You're navigating through some tough circumstances with resilience and practicality. Taking care of your health should always come first, and it's positive that you've found a reliable option with LawnStarter to help manage your lawn despite your limitations. While it may be challenging to afford additional services, focusing on essential mowing is a smart choice to maintain your property without overextending financially. Remember to prioritize self-care and reach out if you need further support or advice.

LawnStarter Review
June 28th, 2023
• Previous review

My two previous lawn care teams had "disappeared", so I had to search for a replacement. Since I have numerous health issues, I can't do the job myself. LawnStarter came up, and as a first time customer, I'm very pleased with the service...Curtis did a great job on trimming the hedges and mowing the yard. I definitely will be using them again.

Products used:
Lawn Care

Service
Value
Quality
Thumbnail of user kwagner5523
1 review
0 helpful votes
April 11th, 2024

My backyard is thick with clover and native grasses. Jerry and his crew did a wonderful job, it's never looked this good after recent rain AND the first cut. They even confirmed my emergency request on Saturday and were there by Monday morning!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, this is exactly what we like to hear, Kaitlynn. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

Thumbnail of user tonyam394
1 review
1 helpful vote
August 11th, 2022

Great awesome work. Very pleased with lawnstarter. Please don't hesitate to give them a call for all your yard service.

Products used:
Lawn care service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Tonya, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Thumbnail of user cl571
1 review
0 helpful votes
May 9th, 2023

Angel and team makes my lawn look perfect and they're very careful to work around things in my yard.

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you so much for the time to share your experience at LawnStarter, C. We take pride in knowing our customers are happy with their lawn mowing experience.

Thumbnail of user roycep18
1 review
1 helpful vote
September 7th, 2022

Dependable, good service. They are quick and efficent. I've been pleased with their work. I recommend them.

Tip for consumers:
Good service, good price.

Products used:
Lawn Mowing

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, this is exactly what we like to hear, Royce. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

Thumbnail of user michaelb11924
1 review
0 helpful votes
February 29th, 2024

Today was my first day working with LawnStarter and I wanted to say it was a great experience. The guys did a wonderful job on my front and back yard. They were very courtesy and respectful. They were very professional as well. It is a pleasure having this team continue working on my lawn as we move forward. Keep up the great work and may the Lord continue to bless you both. Thank you for a job well done!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you so much for such a great review, Michael! We are happy to hear you liked your first service. The next ones will be just as great!

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Company Representative

Thumbnail of user mattl264
Matt L.
Typically responds within 23 hours

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