• LawnStarter

LawnStarter

Overview

LawnStarter has a rating of 4.03 stars from 1,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and last year. LawnStarter ranks 1st among Lawn Care sites.

  • Service
    731
  • Value
    686
  • Shipping
    92
  • Returns
    105
  • Quality
    615

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 80.8%
Positive
416
Neutral
3
Negative
96
218
See all photos

What reviewers want you to know

Positive highlights

  • The lawn service provided by Owen Lawn Service via LawnStarter is top notch!
  • Lawn Starter picked a true professional to partner with.

Critical highlights

  • Shame on customer service for making this process so difficult and not correcting the shortcomings of their vendors.
  • Not only was I charged the full standard fee but also added a "long grass fee".
How would you rate LawnStarter?
Top Positive Review

“Taylor from LawnStarter is Amazing”

Wendy F.
1/6/24

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Top Critical Review

“False report by Ron on length of grass”

Aby S.
3/22/24

The title above is ample to let you know reason for not a good feedback. I live in a HOA managed neighborhood and could not have grass longer than 6 to 9 inches, which is also a standard plan you offered and I opted. First service, and I am totally dissatisfied. Wont repeat business after you three cuts policy

Reviews (1,421)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (153) lawn service (207) lawn starter (146) grass fee (34) front yard (29) yard work (21)
Thumbnail of user kathyr948
1 review
3 helpful votes
May 19th, 2022

Needed a lawn service and they came out the next day. Did a fantastic job. I appreciate the fact that they responded so quickly to solve our problem.

Service
Value
Thumbnail of user maryl3874
1 review
0 helpful votes
May 4th, 2023

I've had bad luck finding reliable lawncare in my area, but even with some hiccups LawnStarter made it easier to work through. When the initial contractor fell through, LawnStarter took care of finding me a new provider right away. They showed up promptly and tackled my jungle of a yard in short order.

Service
Value
Quality
Thumbnail of user laurafromfinance
1 review
0 helpful votes
December 14th, 2023

Pros: affordable, ability to add services as needed (leaf removal, shrub trimming, etc), ability to easily change frequency of services. Ability to add a tip. Landscapers do a great job, and my lawn looks great. 5/5 stars for landscapers.
Cons: Notification requesting a review after every service. Unwanted notifications for other services. Emails requesting reviews. 3/5 stars for app and annoying notifications & emails.

Products used:
Lawn mowing service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Laura! It's fantastic to hear about the positive aspects of your experience with the landscaping service! The affordability, flexibility to add services as needed, and the ability to adjust the frequency of services are valuable features. Adding a tip allows for convenient appreciation of the landscapers' great work, contributing to the overall satisfaction with the lawn's appearance, and earning them a well-deserved 5/5 stars.

Your feedback on the app and notifications is valuable. It's noted that the frequency of review requests and unwanted notifications for other services can be somewhat bothersome, impacting the overall experience. We appreciate your candid feedback and will certainly consider it for improvements. Ensuring a seamless and enjoyable user experience is crucial, and your insights contribute to that ongoing effort.

If there are specific preferences or changes you'd like to see in the app or notification settings, please feel free to share, as we aim to enhance your experience. We're grateful for your feedback and look forward to continuing to provide you with excellent landscaping service.

Thumbnail of user mitchellf94
1 review
0 helpful votes
August 19th, 2022

He doesn't show up at the agreement date and I have to reach out to find out if he's coming and when. My yard looks amazing whenever he's done

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks for reviewing your pro’s lawn care work, Mitchell! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.

Thumbnail of user anthonyg704
3 reviews
3 helpful votes
May 1st, 2020

I'm changing my review of this company because they did reach out to me in regards to overcharging me and refunded the extra charges.

Thumbnail of user chrisb3078
1 review
0 helpful votes
July 7th, 2022

Demetrius Has done a nice job with my lawn for over a year with LawnStarter. I would highly recommend him.

Thumbnail of user ninah343
1 review
0 helpful votes
March 23rd, 2024

My lawn looks amazing, and I am very satisfied with the professional and customer service. Corey completed my lawn in no time, this entire process had been streamlined and convenient for the customer, and I appreciate the excellent job 5 Stars!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, that was an amazing review for our crews! Thank you so much, Nina.

Thumbnail of user laurenm1223
1 review
0 helpful votes
May 15th, 2023

The mowers are punctual and do a nice job on the lawn. The app will send updates when they are on the way which is helpful and nice to know. They take their time and are such to not miss anything.

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Lauren! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn-mowing services!

Thumbnail of user darnellh37
1 review
0 helpful votes
August 22nd, 2022

Overall, I think they did a good job. Quickly done. Next time I would like them to edge the grass on the yard and on the sidewalk area.

Service
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks so much for giving us your take on how we are doing, Darnell. We're glad that customers like you are having a great experience at LawnStarter!

Thumbnail of user harveyi9
1 review
0 helpful votes
June 26th, 2022

Lawnstarter.com has been for the most part very helpful in finding good lawn care workers who come to your house and home to do the job of taking care of your lawn needs. They will do their best to find the best person to do the work you need done. To be truthful, it may take a while sometimes to find that perfect fit (and sometimes it may not happen for you). However, when they do, it is a really great thing and you appreciate the effort they went to in finding the right lawn crew.

Service
Value
Quality
Thumbnail of user leiahd
1 review
0 helpful votes
October 19th, 2022

They do a great job. They come as scheduled, and I cancel or change dates if needed. Prices are better than competitors. Would recommend.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you for taking the time to share this positive rating, Leiah! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!

Thumbnail of user ginas817
1 review
0 helpful votes
May 29th, 2023
Verified purchase

First pro denied service after rescheduling. Second pro rescheduled me 6 times and then showed up without a lawn mower only a weed eater and wasn't able to even start on the fire pit. Didn't do any edging at all! And the grass around the house and edges of the property aren't cut. Also damaged siding on my house and garden decorations. Very disappointed I want to immediately cancel. No more services! Completely horrible service and tried to charge me extra at every turn even though I was already quoted over $200. I don't want these people to touch my yard! I tried to cancel and the app wont let me. Honestly I wouldn't have minded keeping it for the 3 minimum but this is just a rip off and so disappointing!

Updating my review: I have heard from the company and submitted for damages to be compensated for for both holes in the siding on my home and damaged garden items. LawnStarter has closed my case without reimbursement or repairs offered and stated that the lawn guy denied doing anything and is saying it was damaged before. This is completely untrue. Had I known this was what would happen by signing up for lawn care with them I would never have done it.

Update: Ms Megan with customer service has reached out to me and has corrected the issue. She was very kind and patient and helped me through this whole thing. I appreciate it. 5 stars for Ms Megan

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you for the opportunity to correct any errors from the last service, Gina. We are thrilled you now love your experience! Have a wonderful day.

Thumbnail of user sebastianq1
1 review
1 helpful vote
May 23rd, 2019

Good Service. They do a good job. I am happy with service and will continue to utilize them. Their prices are fair and they respond in a timely manner to messages.

Thumbnail of user jims110
1 review
5 helpful votes
June 10th, 2014

I was skeptical at first when they got my price. It happens instantly, which is cool, but I had wooded area in my back yard so they had to manually adjust the price. Aside from that, they did a great job. They ended up spending over an hour edging my lawn since it hadn't been edged before, and David was friendly and knowledgeable. I'd definitely use it again.

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Company Representative

Thumbnail of user mattl264
Matt L.
Typically responds within 15 hours

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