LawnStarter has a rating of 4.03 stars from 1,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and last year. LawnStarter ranks 1st among Lawn Care sites.
This company responds to reviews on average within 15 hours
Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.
The title above is ample to let you know reason for not a good feedback. I live in a HOA managed neighborhood and could not have grass longer than 6 to 9 inches, which is also a standard plan you offered and I opted. First service, and I am totally dissatisfied. Wont repeat business after you three cuts policy
Needed a lawn service and they came out the next day. Did a fantastic job. I appreciate the fact that they responded so quickly to solve our problem.
I've had bad luck finding reliable lawncare in my area, but even with some hiccups LawnStarter made it easier to work through. When the initial contractor fell through, LawnStarter took care of finding me a new provider right away. They showed up promptly and tackled my jungle of a yard in short order.
Pros: affordable, ability to add services as needed (leaf removal, shrub trimming, etc), ability to easily change frequency of services. Ability to add a tip. Landscapers do a great job, and my lawn looks great. 5/5 stars for landscapers.
Cons: Notification requesting a review after every service. Unwanted notifications for other services. Emails requesting reviews. 3/5 stars for app and annoying notifications & emails.
Products used:
Lawn mowing service
He doesn't show up at the agreement date and I have to reach out to find out if he's coming and when. My yard looks amazing whenever he's done
Thanks for reviewing your pro’s lawn care work, Mitchell! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
I'm changing my review of this company because they did reach out to me in regards to overcharging me and refunded the extra charges.
Demetrius Has done a nice job with my lawn for over a year with LawnStarter. I would highly recommend him.
My lawn looks amazing, and I am very satisfied with the professional and customer service. Corey completed my lawn in no time, this entire process had been streamlined and convenient for the customer, and I appreciate the excellent job 5 Stars!
Wow, that was an amazing review for our crews! Thank you so much, Nina.
The mowers are punctual and do a nice job on the lawn. The app will send updates when they are on the way which is helpful and nice to know. They take their time and are such to not miss anything.
Hello, Lauren! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn-mowing services!
Overall, I think they did a good job. Quickly done. Next time I would like them to edge the grass on the yard and on the sidewalk area.
Thanks so much for giving us your take on how we are doing, Darnell. We're glad that customers like you are having a great experience at LawnStarter!
Lawnstarter.com has been for the most part very helpful in finding good lawn care workers who come to your house and home to do the job of taking care of your lawn needs. They will do their best to find the best person to do the work you need done. To be truthful, it may take a while sometimes to find that perfect fit (and sometimes it may not happen for you). However, when they do, it is a really great thing and you appreciate the effort they went to in finding the right lawn crew.
They do a great job. They come as scheduled, and I cancel or change dates if needed. Prices are better than competitors. Would recommend.
Thank you for taking the time to share this positive rating, Leiah! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
First pro denied service after rescheduling. Second pro rescheduled me 6 times and then showed up without a lawn mower only a weed eater and wasn't able to even start on the fire pit. Didn't do any edging at all! And the grass around the house and edges of the property aren't cut. Also damaged siding on my house and garden decorations. Very disappointed I want to immediately cancel. No more services! Completely horrible service and tried to charge me extra at every turn even though I was already quoted over $200. I don't want these people to touch my yard! I tried to cancel and the app wont let me. Honestly I wouldn't have minded keeping it for the 3 minimum but this is just a rip off and so disappointing!
Updating my review: I have heard from the company and submitted for damages to be compensated for for both holes in the siding on my home and damaged garden items. LawnStarter has closed my case without reimbursement or repairs offered and stated that the lawn guy denied doing anything and is saying it was damaged before. This is completely untrue. Had I known this was what would happen by signing up for lawn care with them I would never have done it.
Update: Ms Megan with customer service has reached out to me and has corrected the issue. She was very kind and patient and helped me through this whole thing. I appreciate it. 5 stars for Ms Megan
Thank you for the opportunity to correct any errors from the last service, Gina. We are thrilled you now love your experience! Have a wonderful day.
Good Service. They do a good job. I am happy with service and will continue to utilize them. Their prices are fair and they respond in a timely manner to messages.
I was skeptical at first when they got my price. It happens instantly, which is cool, but I had wooded area in my back yard so they had to manually adjust the price. Aside from that, they did a great job. They ended up spending over an hour edging my lawn since it hadn't been edged before, and David was friendly and knowledgeable. I'd definitely use it again.
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Hello, Laura! It's fantastic to hear about the positive aspects of your experience with the landscaping service! The affordability, flexibility to add services as needed, and the ability to adjust the frequency of services are valuable features. Adding a tip allows for convenient appreciation of the landscapers' great work, contributing to the overall satisfaction with the lawn's appearance, and earning them a well-deserved 5/5 stars.
Your feedback on the app and notifications is valuable. It's noted that the frequency of review requests and unwanted notifications for other services can be somewhat bothersome, impacting the overall experience. We appreciate your candid feedback and will certainly consider it for improvements. Ensuring a seamless and enjoyable user experience is crucial, and your insights contribute to that ongoing effort.
If there are specific preferences or changes you'd like to see in the app or notification settings, please feel free to share, as we aim to enhance your experience. We're grateful for your feedback and look forward to continuing to provide you with excellent landscaping service.