LawnStarter has a rating of 4.05 stars from 1,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and timely manner. LawnStarter ranks 1st among Lawn Care sites.
This company responds to reviews on average within 23 hours
Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.
Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.
Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.
I told them that I needed a one-time service which is front and center on their website - Guess what they don't do it. After speaking with Messiah - he said I could not speak with a supervisor UNLESS I was a customer - I would not become a customer NOW because you are a deceptive, deceitful bate and switch organization! Dumb Dumb Dumb says one time mow - would not have cared if they charged me $150 dollars I needed it done once now FORGET IT
I've dealt with many lawn servicing companies as yard work is something I'm not too fond of. Scheduling with him was a breeze and how quickly they were able to come out and get the work done that I needed was a shock to me. Usually places are a week or so out but this company makes it a point to get out there and do what needs to be done. I'm very happy with the service and quality of work he's performed.
Products used:
Lawn service
Hello! Thank you for your review, Dana! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.
Tip for consumers:
This is a scam service
Thank you for letting us know about your concern, Guy. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at hello@lawnstarter.com with LSREVIEWS as the subject of your email?
We have been with Lawnstarter for just over a month and they have not followed their own schedule. They scheduled the first appointment and then changed it, the second appointment was set up and then changed dur to personal reasons, third appointment was changed and now this appointment has been changed. I keep getting I am sorry that this has happened to you. When I asked to speak to a supervisor, was told that they would call me back. Still waiting. Work is good when they show up.
Had used them for most of the summer to mow my lawn. They did an OK job, though they never trimmed the grass next to the fence. However, when I went and signed up for leaf removal it was a disaster.
First their website spit out a quote of about $100, which I knew had to be way too low, but the site didn't give a lot of options to push it higher and more accurate. A week later, when they were scheduled to come I get a message "Needs reqoute" in the evening. No offer to give me a new quote but the system automatically rescheduled them to come back, so I figured they would give me a quote then. Nope. Same message that evening a week later, so I finally asked the guy to give me one and if he could come back sooner than when the system had rescheduled as it had been two weeks by that point. He said it would be no problem, but never did. In fact, they evidently came again almost a week later as I got another message of "Reqoute" on the automatic reschedule day. Three weeks of a yard full of leaves, I canceled all services and moved on.
Dishonest and unreliable … charging a weekly fee but failing to come and do the job. They hire unreliable people who often do not show up
Products used:
Lawncare service
I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.
Products used:
Lawn Care
Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Andrew is the guy who cuts my grass. He does an amazing job! He lets me know when he's coming and leaving. Couldn't ask for better service.
Products used:
Grass cutting service
Thanks for reviewing Andrew’s lawn care work, Samantha! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
This business is absolutely horrible. Was rescheduled 3 times and no service was ever done. Today's reason for rescheduling was either for a personal reason or couldn't get around the screened in pool due to height of grass (gave both reason for rescheduling). Rescheduled 6 months for January 11 20? Do yourself a favor and hire a Real lawn service company. Lawnstarter.com just is a referral service that refers people with a truck and a lawnmower
1,500 sq ft lawn on a 3,000 sq ft. Mobile home lot. Elderly, disabled male who lives alone - no pets.
Lawn Starter is the third national lawn service over the last 12 months, so I'm a bit skeptical. Police Report made on a contractor of the first service (theft), second service just stopped showing up - they offered to send a replacement (if they could even find one) - no thanks. Lawn Starter being the third service, beginning last December. TruGreen Services and payment to the contractor during the non growing season are apparently requisites of Lawn Starter Services.
TruGreen came out on time in December, failed to show up for the late January - early February appointment. Phoned in, was told service had been terminated for unknown reasons. TruGreen Service resumed in early March. Original contractor who was coming out and doing nothing (and still getting paid) expected payment 'under the table' once the mowing season started - he was replaced. New contractor just completed his second mowing here, not on speaking terms today for unknown reasons.
Fingers crossed.
Products used:
Lawn Services
Hello, Joe! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
The title above is ample to let you know reason for not a good feedback. I live in a HOA managed neighborhood and could not have grass longer than 6 to 9 inches, which is also a standard plan you offered and I opted. First service, and I am totally dissatisfied. Wont repeat business after you three cuts policy
Hello, Aby. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon and making things right. Thank you!
Lawnstarter is a great lawn care service. Always prompt and on time! Work Always looks great! I would definitely recommend to anyone!
We are so grateful for your review, Sharae! Thanks for sharing your rating with us and the community.
VERY DISSATISFIED! Poor service worker damaged my yard, cut my grass uneven and way too low. Cut flowers from my flowerbed. I filed a property damaged claim and got an email back from Jessica stating she is sorry for the poor service and damaged but she will not reimburse or replace and suggest I buy grass seeds and continue to water my grass! My grass wasn't dead or damaged until their "pro" mowed it
They mowed & edged and did a fantastic job. Super reliable and my grass looks great! Love this service.
Tip for consumers:
No.
Products used:
Lawn maintenance service
Wow, that was an amazing review for our crews! Thank you so much, Chrissy.
I had lots of leaves and limbs to be removed and the job was done very well. I appreciate the hard work and time spent that went into the task.
I just had some lawn service done here at my house in So. Whittier and they do a great job of mowing and edging and clean up the guy who came was very professional try them out you won't be disappointed!
Tip for consumers:
N/A
Products used:
Lawn service
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, George.
I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.
It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!
The company is very professional. They have The most amazing app where you can communicate your needs so easily. Very impressive. Lawn always looks nice when done. Highly recommended.
Thanks so much for giving us your take on how we are doing, L S. We're glad that customers like you are having a great experience at LawnStarter!
Randy was a great guy! I had a few cancels but he cane thru to save me and my lawn! Very polite and did the work nicely! Thank you Randy!
Thanks so much for giving us your take on how we are doing, Jasmine. We're glad that customers like you are having a great experience at LawnStarter!
LawnStarter provided great customer service and lawn care. I am able to converse with my contractor, great response time, alerts when rescheduling is needed due to inclement weather, able to adjust frequency of mowing etc. Would recommend 100%!
It's wonderful to hear that you've had a positive experience with LawnStarter, Verona! Good customer service and effective communication are crucial aspects of any service, especially when it comes to something as personal as lawn care. The ability to easily converse with your contractor, receive prompt responses, and stay informed about scheduling changes due to weather conditions demonstrates a commitment to customer satisfaction.
Additionally, having the flexibility to adjust the frequency of mowing based on your needs is a valuable feature. It's great that you feel confident in recommending LawnStarter to others. Positive reviews like yours can be helpful for potential customers looking for reliable and customer-friendly lawn care services.
If you have any specific tips or insights from your experience with LawnStarter that you think would be helpful for others considering their services, feel free to share them. Happy gardening!
Willie and his crew do a great job. I would recommend to anyone! Lawn always looks great after they are done! Thanks!
Thank you so much for the time to share your experience at LawnStarter, Alex. We take pride in knowing our customers are happy with their lawn mowing experience.
I am new to the community and simply did not know where to turn for assist with the lawn. I found this one through a random Google search and was very excited to see that you can set everything up via an app from quotes, to service scheduling, communication, and even payments.
My first lawn treatment (of my life) was a painless process, completed by Dawn. It was arranged via the app, and the process completed while I was away at work. They left a small sign on the lawn to inform me service was completed and a link to care instructions. I am excited to see the future results. Would highly recommend.
It’s great to hear that you had a positive experience with LawnStarter, Jeanette. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
The crew damaged my outside air conditioning unit. When I contacted the company they basically told me unless there was video evidence then they would not reimburse me for the property damage. Cost me almost 300 dollars out of my pocket and still payed 35 dollars for the cut as well! Worst customer service I've ever heard of! Even the company I hired to fix the damage knew immediately it was damage cause by a weed eater cutting the wires! Do not use this company!
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Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Wendy. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!