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LawDepot has a rating of 4.42 stars from 1,150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention legal documents, easy process, and monique hall. LawDepot ranks 3rd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover
Poor after service experience. New comers be aware on name of free first week trial I loosed my money. Rude agent interaction. Agent wants ready to listen any concerns
Poor after service experience. New comers be aware on name of free first week trial I loosed my money. Rude agent interaction. Agent wants ready to listen any concerns
Products used:
One week free trial
I logged on once never used the account, and never gave it a second thought. Seven months later I realize they have been hitting my credit card every month, no receipts on invoicing nothing. Every other account I have sends me receipts every time they take a payment. These people rely on the fact that people get busy and tied up with other thing in life and just keep collecting till you notice.
I SPOKE WITH P BLACK AND EXPLAINED I DID NOT HAVE THE NOTARY PAGE FORMY HUSBAND JOSEPH GAUGHAN. SHE SENT A WHOLE NEW DOCUMENT WITH HIS NAME SPELLED WRONG. WENT I CALLED BACK I WAS TOLD I HAD TO MAKE THE CHANGES MYSELF WHICH I DID BUT GUESS WHAT THAT PAGE IS GONE AGAIN. WHAT IS GOING ON? I'M PAYING FOR POOR SERVICE.
I specifically searched for a free service. After selecting LawDepot.com and answering many questions I was asked to approve a VERY HIGH MONTHLY CHARGE. One must call and cancel the service else be charged. It is a scam. Dealing with lawyers. Good luck. Do not waste your time.
I need a affidavit for affidavit for heirs what you sent me was far from what I needed in fact I don't think it would not help anyone for anything
I am sorry we sent you the wrong document. We do not carry the affidavit for heirs. I wish we could have been more help
They say they're free but when you get to the end of the document, you have to enter a credit card to get the document.
Hello Sessel,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
Instead of refunding my money for the transaction. They charged me a second time. Guy on the phone had said that i had contacted them within the time frame for the refund and that he would refund it. Then another lady "Tina" from customer support said that I did not contact them within the time frame and that it was my fault basically. I have the transaction stamps going through my credit card showing both transactions at (-$40.95) x 2. So instead of even receiving any subscription or refund, I was charged twice for nothing. For a law-based website, this is a joke. The people running the website, only care for your money. They programed a nice app. But if you contact me, I will write a partnership agreement for free.
It won't let me post a picture of my credit statement on here but these are the stamps.
LAWDEPOT.CA *********************
- $40.95
2/11/22,7:03 AM
SAVE ON FOODS #**************
- $23.73
2/11/22,3:43 AM
CENTEX KELOWNA - *******367
- $2.50
2/11/22,12:55 AM
LAWDEPOT.COM *********************
- $40.95
Tip for consumers:
Use any other website
Products used:
Trial
Hello Rodregais,
I am sorry to hear about the bad experience with two of our Customer Support Agents. I have looked into your record and found out that there was only one charge for $40.95 and we have processed a refund which would take 5 business days to post back to your account. I understand you are seeing two charges on your bank statement. It may be that one is a pre-authorization charge and the other is an actual charge or you may have another account registered. In order to assist you further, please provide one of the following to email dgalvez@lawdepot.com:
- Email address associated with this account.
- Order number starting with LWS.
- First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
Again, we apologize for any inconvenience. We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
$132 has been taken from my account after I unsubscribed. Their phone lines aren't answered ever. Automated tells you it's closed EVERY CALL. I want my cash!
I purchased a form which I am pleased with. However purchasing a form also enrolls you is a "subscription" which means they automatically bill your card monthly. Save yourself a headache and go elsewhere.
Tip for consumers:
Purchasing a form enrolls you in a subscription which is automatically charged to your card monthly.
Products used:
Last will
Hello Katy,
I am sorry for your misunderstanding on the offers on the site. The site explains the kind of services we offer before you decide which service you want to sign up for. A detailed information of your selection was posted before submitting order and your receipt shows your purchase information. After that, a follow up email confirmation was also sent to the email address that was registered. All of these information was provided to you so you would have a detailed explanation of what you signed up for. I am sorry if you failed to read and understand all that. We appreciate you visiting our site and using the documents we offer.
Regards,
Divine
Customer Support
The website content/forms was actually really nice and easy to use. Their customer service, however, was horrendous. I tried cancelling my trial 3 times only to find the cancel button grayed out. The chat continuously told me that my subject line was too long (try again) - and even with a one word subject. I called today to cancel over the phone to report the technical issues to them, and they told me 'no one else has any problems'. I explained that I have worked in technology with websites for many years, and she said 'Well, you don't work here!'. Totally uncalled for when I'm just trying to give them website/technical feedback. I escalated to a manager when the first rep was so rude, and the manager was just as bad. I actually had considered cancelling my other legal program and come back to use this one once the other one expired (until today). I will NEVER use this service simply because of their support demeanor.
Hello Jennifer,
Please accept our sincerest apologies to the bad experience you had with two of our Representatives.
We understand this is frustrating and a horrible thing to have happen.
This has been dealt with and taken care of.
Thank you for letting us know as well about the technical issue our site incurred.
Sometimes it is also the browser or the internet connection that seems to not work and is affecting the site.
However, this has been forwarded to the right department and they are currently checking on what may have happened.
We appreciate you taking time to give us the review.
We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Do not do the free trial! They won't refund your money if you cancel one day late! This is how they make their money. People forget to cancel their trial until it shows up on their card, than these scammers won't refund you the money. Scam scam scam!
Hello Tim,
Thank you for your feedback. I am sorry if you feel that way.
To clarify, LawDepot has been in the Business since 2002 and an A+ Rating from the Better Business Bureau.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department and is customized based on the laws of your state.
The site states twice that the Trial is only Free for 1 week. Renews to a monthly fee of $33.00 after the Free Trial ends if not cancelled within the Free week.
An email was sent to you as well with the date and time to cancel by.
Here's our Terms of Use that you had agreed upon when you signed up for the service for the Free Trial.
A. Free Trial Refund Policy
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
You can read more of the Terms of Use on the LawDepot site. All of these information were given to you so you would have an informed decision about your purchase.
I hope that gave you a better understanding on the kind of service you had selected and agreed upon when you signed up on our site.
Regards,
Divine
Customer Support
I followed their cancelation process and they continued to bill my account. They claimed that if I did cancel I would have received a confirmation email. They also claimed they sent me additional emails I never received.
Tip for consumers:
Use rocket lawyer instead. They have great customer service.
Products used:
Free trail rental application.
Hello Nathan,
I am sorry to hear about your experience. Our site will stop billing you if you cancel your subscription. If you were continuously billed, then it wasn't cancelled. Our website sends confirmation emails to your registered email address regarding any updates to your account (ex. Cancellation). If you had not read any of it, the emails may have gone to your spam or junk folder or the registered email may have not been valid. To be fair, you had agreed to this Terms of Use when you signed up for the service. A. Free Trial Refund Policy The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access. We appreciate your feedback and thank you for using LawDepot.
Regards,
Divine
Customer Support
I wanted to download a "free" will kit that this site offered. When I finished they wanted me to pay to be a member or pay $27 for the free will kit. Stupidly I paid $27 on what appeared to be a secure site. I then had over 20 attempts to withdraw money from my mastercard varying from $1.70 to $520. Fortunately I have a block on overseas transfers but had to cancel my bankcard and get a replacement. Someting very suspicious about this website!
Tip for consumers:
do not pay for a free will kit
Products used:
none
Hello John,
I am sorry to hear your frustration. To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information.
We do not attempt to charge random amounts reaching $520 as we do not have any services that cost that amount. We only charge you for the service you have selected on our site and its respective price, nothing else. You may have mixed us with a different company.
We appreciate your feedback. If you need clarifications with your LawDepot account, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
Beware you can get these documents at staples for 10 bucks so do your homework before you get involved with law depot
Hello Robert
We appreciate your review.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I hope that gives you clarity on how LawDepot works. If you still have more questions, contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
They phished my daughters mobile number out of a free form and tried to get more infos, especially credit card and passport numbers pretending they were from a German Fraud department. VERY SUSPICIOUS! Don't give them any data!
Hello SK,
I am sorry to hear your frustration. I believe you got the wrong company.
We provide Do-It-Yourself legal forms and documents online. The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information. This is the same technology used in transmitting sensitive information by banks, governments, and online businesses such as Amazon.com and eBay. You can check our Privacy Policy available to you on our website.
Again, we are sorry to hear you had that kind of experience. Rest assured, LawDepot does NOT sell, trade or rent your name or personal information to anyone else. LawDepot® will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.
I hope that clarifies everything.
Regards,
Divine
Customer Support
These guys cancelled my incorporation and never gave me the $500 back after many attempts to contact. Use this service if you like getting stolen from.
Law Depot gives you the run around to cancel, they push it out by ignoring your email requests, until the 7 day refund is no longer available. They then tell you it is not based on 'USAGE" even though you havent used it then refuse to issue the refund.
There are plenty of other companies who are honorable DO NOT USE THIS ONE
Tip for consumers:
DO NOT USE IT, THEY ARE A SCAM
Products used:
Law Forms
Hello,
Thank you for your feedback. Looking at your records, you have used our site for quite some time. You have always signed up for the Free Trial subscription for one week. As you already know, the Free Trial for one week automatically renews to a monthly fee of $35.00 after the Free Trial expires. Based on the number of times you signed up for the Free Trial and failed to cancel twice within the 7 days, we have granted you courtesy refunds from the past. Unfortunately, since this has already been the 3rd time you demanded a refund for a Free Trial that exceeded the 7 days, we can no longer grant you that. LawDepot has no obligation to refund a Free Trial turned into a paid service.
We appreciate you visiting our site.
Regards,
Divine
Customer Support
This is a completely misleading website. I don't see ANYWHERE on the page that they say you'll need to enter a credit card until page TWELVE, AFTER I've entered my VIN, name and address of the seller and buyer, etc. So now they have all of that information on me, THEN they want your credit card. You're automatically enrolled at that point in a $33 per month subscription unless you remember to cancel.
Tip for consumers:
DON'T USE THIS SITE, what a misleading rip-off!!
After you complete the question template, you select your license option to print your document. You can select the 7 day free trial option and when you cancel within 7 days, there are no charges for any documents prepared. You can also select the one time
Basic option which provides two week access to the one document and the option self expires after two weeks.
To cancel your subscription, go to https://www.lawdepot.com/cancel/signin.php or call us at 1-855-231-8424, Monday to Friday, 8am to 7pm ET.
I signed up for the free trial to see if this would be a good site for a legal document i was looking to create. Turns out it was not. They advertise this company as "free" but after an hour of filling out forms they hit you with your credit card information. Right after i finished reading their terms and conditions I CANCELLED MY ACCOUNT. Don't think twice of it until 5 months later i realized I have been charged $200 over the past 5 months. Charging me when i cancelled my account that's real professional! In addition to this, they are slimey and don't email you to let you know that charges have been made. This company feeds off of peoples busy lives and letting charges fly under the radar. Customer service is also USELESS and will do nothing to help you besides shove their policy of which you "agreed to" in your face. I read the policy and CANCELLED my account right after. Log on to the account today to see it's not canceled! This is the worst company i have ever dealt with. Pure deciet. Stay away from this con company. Oh! And i will be seeking legal action in order to get my money back! Want my money now! REFUND.
Tip for consumers:
DONT
Products used:
NONE
Hello Haylie,
I am sorry if you feel that way.
The trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
As you mentioned, you were the one who cancelled the subscription. The site acknowledges your cancellation right away and you would know it has been cancelled.
The cancellation is real time and it will also send you a confirmation email once cancelled.
If you were still billed for all those months, then that would mean you have not cancelled your subscription correctly resulting to charges on your account.
Unfortunately, no refunds will be processed for a Trial Subscription turned to a monthly service.
The Terms and conditions were outlined clearly when you signed up for the service.
Thank you for your feedback.
Regards,
Divine
Customer Support
This is nothing more than a scam they will scam your credit card their forms are not accepted in the state systems and are wrongly formatted junk!
Tip for consumers:
stay away
Products used:
legal form
Hello Linda,
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I am sorry our forms did not work out for you. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I call the Law Depot office to ask a question and was greeted very disrespectfully by Monie which I don't believe was her real name. She was very disrespectful because I ask her a question I would not recommend this service if they treat their clients like the way I was treated
Hello Brenda,
Thank you for the review. We apologize for the bad experience you received from one of the representatives.
We will look into this matter and do the best that we can to improve all areas of service.
Regards,
Divine
Customer Support
I initially went to this web site to access legal forms the 21st of March, 2022. You have to sign up to look at their products. I determined that I didn't want the service and cancelled during the free period. The next month I saw that they had charged me anyway. I went online and cancelled AGAIN. They have continued to charge me every month. They will NOT answer the listed phone number. I have a dispute through my credit card company. BE VERY CAREFUL DEALING WITH THIS COMPANY!
Products used:
none
Hello Deborah,
I am sorry for your confusion regarding the details of your order. You initially signed up for a 7-day Free Trial subscription which is only FREE for 7 DAYS. The website also states that it automatically renews for a monthly fee of $35.00 after the Free Trial for one week expires. This information was posted twice before you clicked “submit order.” Your receipt shows the data, including the exact renewal date and time of your subscription and the process to cancel if you do not want to go on with the service. All these details were provided to you so you would have an informed decision about your purchase. Charges were also showing on your bank statement monthly. The only cancellation we see on your file was on October 17,2022, at 12:52 PM ET, seven months after your Free Trial for one week was renewed to a monthly subscription. Customer Service is open Monday to Friday from 8 am-7 pm ET. If you want to speak to a live representative, dial the toll-free number 1-855-231-8424.
We appreciate your feedback and thank you for visiting our site.
Regards,
Divine
Customer Support
I signed up for free trial, didn't get one email from lawdepot.ca until the billed me, and then got 7 emails in one day. Had they emailed Me a day before my free trial ended I would of cancelled. They wait to send emails cause until you've been billed to ensure they get one month of fees. Lawyers are the worst. I would not recommend this website due to unethical business practices.
Hello Pierre,
I am sorry for your disappointment. We did let you know twice through the check out process that it was a monthly subscription once the 1-week free trial is over. We then placed the date and time to cancel your account on the bottom of your receipt page that you had the option to print out. We immediately sent you a confirmation email with your account details and the date and time to cancel in bold print. We followed that up with a second email the day after your first charge.
The customer’s failure to read important terms and conditions or offers does not automatically become our responsibility. Our information is clear, easy to read and repeated in multiple locations for customers to review and understand.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
They are the scammer. Don't fall into their trap. Very upset with there service. They charge you for the rush hour, once they have your money it is not rush anymore. Moreover, they don't provide you the business number. You need to call "service ontario" to get your business number. If I have to do all this then why pay them more than $600. I could just go to service ontario site and do my business registration.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Thanks for your comments. Our records show you selected a 7 day free trial subscription offer on June 10/15 and you did not cancel until January 25/16. As a courtesy, we have refunded the last charge that occurred on Jan 18/16. The refund does take 3-5 business days to fully process.
You created two different documents in your account and created templates for three other documents.
When you select the license to print, you can choose three different options. The 7 day free trial offer does clearly state the need to cancel within 7 days or the account converts to the monthly plan until cancelled. The credit card page recaps the same information as does the receipt page. Immediately after the license selection, we send you an email which also recaps the terms of use and the date and time to cancel by appears in bold print. We also send an email on the first day of billing. You receive your monthly bank statements to view all charges occurring in your various accounts or you have instant online access.
We provide a one time charge Basic license option which you could have selected instead of the free trial. If you select the free trial, ensure you comply with the terms of the offer you are selecting.