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LastPass has a rating of 2.49 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LastPass most frequently mention master password problems. LastPass ranks 58th among Online Security sites.
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Recently started using LastPass. A few weeks later I decided to issue a premium. Now I have access to dark web monitoring and 1 GB of encrypted file storage. And it's only for 2.90€. I like. I want to try a little later for 30€ because there are 6 individual encrypted vaults and you can group elements.
LastPass could care less about Customers I had been using LastPass for the past 10 years with no problem. I received an email from them saying that unless I pay a monthly fee I would no longer be able to access from more that one of my devices. I was away from home and attempted to access a password from my cell. I was immediately locked out of my account and can no longer access anything. I am so ticked off. No one at LastPass will respond to my request for assistance!
Below is my orginal review, but the glitch that occurred with my account is now fixed. I have raised stars back up. My issue happened with they did a major update. None of my passwords would load. Fortunately, they were able to save my account settings in the cloud and I had to delete my account. Started fresh and they were able to apply the settings to my new account, whew. Once I got someone who cared, I had my lifeline. Still wish it was easier to contact customer care. Everything has to be done through their portal, which is NOT user friendly.I would raise it back to 5 stars if it was easier to reach out to customer care.
We have paid the annual subscription for families plan for years, but recently an integration update was done and they LOST all my usernames and passwords. It has been almost 3 weeks, and still no resolve. The only way to get in touch with them is extremely difficult, you have to go in, create a case, and wait for a response. Sometimes they call back, sometimes they don't. I have spent hours, no days, working with customer support trying to recover my passwords, have made videos, have had customer service make videos, asked for escalation, and now, dead silence. To top it off, I was charged last night for my annual subscription! Not only do I not have my usernames and passwords (over 500 of them), Good Lord only knows where they are?! I have asked for higher management to call me, nothing. They cannot seem to find the root of the problem, and I'm pretty tech savy and have even suggested a few things be done, but it seems to have fallen on deaf ears. I am thinking about hiring an attorney bc they were entrusted with highly sensitive information, and are not taking the loss of that information seriously. What's worse, they keep closing my case, and I have to go in a reopen. BEWARE.
I have been a LastPass member for several years. It seems their renewal process has a flaw. I have made a referral that extended my account. But it seems they don't update the payment renewal date. I wants payment as of original renewal date and not when your account is ready to expire. I can see people losing track and missing out on the free month(s).
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