• LastPass

LastPass

Overview

LastPass has a rating of 2.49 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LastPass most frequently mention master password problems. LastPass ranks 58th among Online Security sites.

  • Service
    8
  • Value
    6
  • Shipping
    1
  • Returns
    3
  • Quality
    6

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
1
Negative
2
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Needless to say I am diligently working to find a better password manager.
How would you rate LastPass?
Top Positive Review

“Recently started using LastPass.”

Ornella B.
1/9/23

Recently started using LastPass. A few weeks later I decided to issue a premium. Now I have access to dark web monitoring and 1 GB of encrypted file storage. And it's only for 2.90€. I like. I want to try a little later for 30€ because there are 6 individual encrypted vaults and you can group elements.

Top Critical Review

“LastPass: shame on you.”

Tommy T.
5/28/21

LastPass could care less about Customers I had been using LastPass for the past 10 years with no problem. I received an email from them saying that unless I pay a monthly fee I would no longer be able to access from more that one of my devices. I was away from home and attempted to access a password from my cell. I was immediately locked out of my account and can no longer access anything. I am so ticked off. No one at LastPass will respond to my request for assistance!

Reviews (28)

Rating

Timeframe

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Reviews that mention popular keywords

password manager (4)
Thumbnail of user kylel464
1 review
1 helpful vote
November 2nd, 2022

Been using this for a while on PC and Android. It just keeps getting worse. Performance issues, not saving even though I requested it to save and on Android forget about it if you want to use it with an app. So frustrating. Cancelling my family membership... now.

Thumbnail of user marianag26
7 reviews
7 helpful votes
December 5th, 2019

I fell for this and then firefox added in. LastPass lets you delete your account but don't forget to delete it from your browser too. On FireFox go to upper right 3 lines. Click on Add-ons looks like a puzzle piece otherwise the gray LP boxes will appear when you log in.

Thumbnail of user jamesw188
17 reviews
32 helpful votes
September 13th, 2019

The more I use LastPass the less I like it. It's not too bad on your desktop as long as you don't change passwords. When you do this you can't depend on LP changing them in the Vault. I found that I have to go to the Vault & manually change them. Even then LP sometimes doesn't work right when you go back to the website of which you changed the password, it doesn't login correctly. On my phone LP repeatedly logs me out & I have to very often re-login. Even then it only works for about half my sites. Needless to say I am diligently working to find a better password manager. For the life of me I can't understand why people think LP is so good!

Thumbnail of user kriss91
33 reviews
104 helpful votes
July 4th, 2018

I decided to try this as a "backup" password archiver to the Apple Keychain because the Apple Keychain can evaporate without provocation. Well the more I used LastPass, the more I had to devote to getting it to work. LastPass hard sells the premium during trial period but provides the scantest support. You don't get a good impression that there is any better value. Support relies on canned responses. I complained intensively enough to get to upper management and I explained the shortcoming, of course, there was a vague promise to improving the product. So I decided to wait. A year later I received a market statement of a new release. It was prettier but still functionally flawed. I recommend trying more a robust Password manager that can seamlessly handle the Internet. Having to spoon feed a browser extension is not what I consider a robust app, especially because it is going to be handling sensitive information or ready to charge for.

Thumbnail of user stephanien3
91 reviews
225 helpful votes
February 23rd, 2015

When I was looking for a password saving site, the two major ones that I came across were Dashlane and LastPass. I first tried LastPass because it seemed more popular. However, I found it very confusing to use as I already had many login/passwords already save in chrome. It was overlapping and was not saving password changes correctly. Then uninstalled it and changed to Dashlane and have been much happier!

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Try LastPass, the best password manager, password generator, and vault for free today! LastPass makes and remembers your passwords, so you don't have to!

Company Representative

Thumbnail of user ambers32
Amber S.
Typically does not respond to reviews

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