LastPass

I permanently closed my account months ago and contacted you to stop renewal and received several emails from you with a case number that my account situation has been updated as I requested.
But now I have received an email that you have renewed my premium subscription! I do not have even my master password, and absolutely no means of accessing my account, no bio ID, no one-time pass and no clue of the hint that I had set. There is NO way to contact them. Outrageous.

People need to know that they can be locked out of their accounts and lose access to all their data even when they have the right Master password. A week ago, my password had suddenly stopped working. Their customer service kept telling me they were receiving error messages on their end saying I was using the wrong password. I couldn't understand why as I've been using the same password for ages and didn't change it recently. I spent countless hours (over 20h) trying different combinations of passwords while resetting lots of individual accounts' passwords so I could access my emails, bank accounts, etc. It was a was stressful experience wasting all that time while knowing I had lost access to "notes" with sensitive data locked in Lastpass. Customer service ended up adding an IP address on their side and-magic-my password started working again. It worked from the very first try, which shows that all that time I had the right password while they were telling me I had the wrong one. This made it crystal clear one could forever lose access to their Lastpass even while remembering their Master password correctly. They didn't even have the decency to offer me a year of Premium service or something like this, as any company who minimally cares for their customers would have done. Stay away from Lastpass.

I made a strong password and i forgot.
Now i can't recover my master password because the recovery system using SMS as a bug and doesn't work... and nobody helps me. I even talk to an agent on the phone and he remotly connected to my computer and couldn't help me. Nobody helps me or even care. I'm a customer for maybe over 10 years and since 2022 Lastpass gets worse every day..

I have had the worst experience with these people. I paid for annual premium service and immediately i started getting charged $10.55 per month for some credit monitoring service that i never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And i have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THATS IT. And they are still charging me monthly $10.55! I have to cancel my credit card and get a new one which is a pain in the butt because i have automatic payments on all my bills. I am SO furious at this company. They wrongfully took from me and wont give it back. I would think they would be willing to refund the money since i never used the service but they said "we have no way to activate it ourselves" in other words theyre saying yes i did activate it and therefor i shouldnt be refunded the money. But i never used it and more importantly i didnt activate it. Who would? $10.55 a month to monitor credit? Thats a very high price for something you can get free from the bank or many other places. Thats absurd. This is how they treat paying customers. Unbelievable.

Update 11-15-2023:
Last Pass was hacked and now my emails have been compromised to the point of several hundred Phishing and Junk emails daily. Have had to change all of my PWs and that has been no fun. In process of making PW Manager change to something Much More Secure. Can/Will no longer trust Last Pass.

Original Review:
This is the final straw with me... can't get into acct because they recently made changes so my PW doesn't work anymore. They have no way to contact someone who can't get the email PW and has no mobile phone... will NOT call landlines with code. Have tried to start a complaint ticket, but have to login. Cannot even get my problem onto the Community... need PW to sign in. This leaves me panicked and desperate.

Last Pass does a very poor job of protecting passwords as it's been hacked several times. Of I can ever recover my PWs I will leave Last Pass and never look back...

WRITE ALL of your PWs in an address book rather than use Last Pass.

I have 259 employees. By a pushy salesperson I purchased sooner than I would have as I was in the middle of a strenuous audit. When I was finally done with the audit, I reached out to implementation that informed me that my 90 days was up so I have to do it on my own... TWO HUNDRED AND FIFTY NINE EMPLOYEES?! BY MYSELF?! IN A TECHNOLOGY I DON'T KNOW?! Don't worry - she sent me a one-pager on how to handle it. It was sub-par to say the least. Save yourself the $10K for 200 licenses... I don't normally share pricing for the sake of negotiation, but WOW save yourself some time and energy. NOT worth it. GLITCHY too... They're going "private" whatever that means.

I have used Last Pass for several years and was fairly happy with it. Then all of a sudden, my master password stopped working. I checked, double checked, triple checked. I definitely entered the correct master password. Of course, I clicked forgot password and got the email. All good, right? Nope. Evidently there is a feature where you can list a number of temporary passwords that can be used in cases like this. I wasn't aware of that feature, so I have no temp passwords. So SOL. There is no way around this. There is no help in the support area, no chat, no email contact. I would NEVER trust my password to Last Pass. I suggest you don't either.

We WERE happy and satisfied users of LastPass for several years. Then last week, we got an email from LastPass, kind of bluntly stating that the free service we've been using would be pretty severely limited starting in about a month, so maybe we would want to "upgrade" and PAY to get what seems like a slightly LOWER level of service. I guess the time had come when LastPass needed to get us free users to start paying. Kind of an annoying money grab really.

Well, if we're going to have to pay for our password management software, it seemed sensible to us to check out what other companies were offering, something we never even THOUGHT about before. Within a few minutes, I found Keeper. Costs pretty much the same as the 25% OFF LastPass was offering. Recommended ABOVE LastPass by PC MAG.

Keeper had a chat widget right there on their home page (good luck find this on LastPass). So I clicked in, and got a nearly immediate response. I asked, "Why should I choose Keeper instead of sticking with LastPass?" I got an IMMEDIATE and kind of compelling response. This rep knew exactly what his company was offering, and he seemed to know exactly what LastPass was offering. I asked whether Keeper would make switching over easy. I got an IMMEDIATE RESPONSE with a link to a video that showed just how easy it would be. At this point I was pretty convinced to switch, especially considering the slightly disrespectful way LastPass announced these changes.

But, I thought, it would only be fair to listen to the LastPass sales pitch. So I went to the LastPass website, logged in, and after a good bit of searching, I finally found a link to chat. What an unmitigated fiasco! After waiting a long time to get a rep online, I asked this simple question (many times in many ways): Apparently, I'm going to pay someone for this service. Why should it be LastPass instead of Keeper? In a chat conversation that lasted more than an hour, I never got ANY answer to that question. Every response took SEVERAL MINUTES and I never got any closer to an answer.

I did get this: "Unfortunately we do not have knowledge about terms and conditions from Keeper to address them here. Feel free to visit their website to check difference on products." Do they really want reps to recommend this? The Keeper rep WAS knowledgeable about LastPass. Of course, I might forgive the LastPass rep for not knowing about Keeper, but she also didn't tell me ANYTHING about LastPass, not a SINGLE feature that would be added if I started paying for the service. Even the ONE webpage she sent me was about the many features of the free version of LastPass that I'm going to LOSE on March 16, and the additional features they're going to take away on May 17.

REALLY? Your upselling move made me check out the other guy. Then, in an effort to be fair and smart, I contacted your company with considerable difficulty. I asked your representative to give me ANY kind of sales pitch to get me to buy this service from you instead of the other guy. You gave me NOTHING! You rewarded my fairness with time-wasting incompetence. How is your strategy going to avoid moving a BUNCH of your free accounts over to the competition?

Finally, the rep promised me they would escalate this case, and I would get an EMAIL someday from a supervisor. Do you think I'll get that email before I'm done switching to another provider?

Sad. Avoid this company. Others do it better for less, and they don't disrespect you.

Warning! They can deactivate your account with no reason!
I've used the extension in absolutely straight way - just saving password to websites like gmail.com, amazon.com, internet shops etc.
Now I see that my account is deactivated - saying that I'm enterprise customer, while I'm not! I don't have any admin, I'm single private person who saved his own personal data there...

ALL my passwords lost, now need to recover for each single site.
Horrible experience!
Beware and look somewhere else!