LastMinuteTravel

After reading the reviews on this site i got really scared about my upcoming reservation I made thru LMT, so I called the hotel to confirm and everything was booked as it was supposed to be.
I would recommend

I have used lastminutetravel.com for several hotel bookings in NYC- The Surrey ($226) per night plus tax and Trump Toronto ($220) per night and Toronto Shangri La ($235) per night.
All 5* hotels at significant discounts. If you contact them directly you can often get a better rate or additional perks. On ALL occasions the hotel had our reservation. Always use them.
Most of the complaints are for "Lastminute.com" out of the UK. They are not the same company!

I used last minute travel to book a hotel in Miami. The prices were the lowest for a 4 star hotel in Miami and I've stayed there before and know it is a very nice hotel. I read some mixed reviews, so after booking I called the hotel to confirm my reservation because I was afraid it was too good to be true. Everything was set and confirmed! Unfortunately, hurricane Irma disrupted our plans. Last minute travel was completely understanding of the situation that is beyond anyone's control and refunded me all of my money. I will definitely use them again to book our vacation once the hurricane is over. Between airlines and my cruise being cancelled, they were the only people that took care of the situation quickly and efficiently.

I read so many negative reviews for this website that I wanted to share my experience for people who might be hesitant to use this site. I have a hotel booked that is usually $140/night and, using the app, I got it for $100/night. I have called the hotel several times to confirm that it was actually booked and every time they tell me it is. Whenever I call the customer service for lmt.com, I haven't had a long wait time and I get a real person. So I won't be checking into the hotel for another 2 weeks but it seems like it is going to work out and if I had believed all the bad reviews, I would have missed out on saving $200.
***update 11/6/15*** I just wanted to update everyone to let them know that when I arrived at the hotel, everything went smoothly. They had the reservation with the correct dates and the correct amount of days and they even gave me a room with a view of the water.

If you know how to use their site, and what to expect, you can get some AMAZING hotel deals. Yes, some deals don't list always as "available" so you have to wait until they can contact the hotel to confirm the rate. In those cases, I've both been denied the rate and had the rate accepted, so it's a crapshoot - but when the deals are available, the discounts can be VERY significant!

On Feb. 13 I made and got confirmation for a US Air flight out of Prov. RI on the 15th at 8am to Ft. Laud. FLA. We get hit with yet another storm and the flight is cancelled. US Air tells us they earliest they can get us out of PVD is Wed. The 18th and they will email the confirmation #. No emails. On Monday, 2 of us were calling US Air every half hour and getting a recording that said due to heavy volume call back later. Finally I get it in my head to call LastMinuteTravel. Guess what, a human answered my call (and prayers). Sebastian listened to the crazy $#*! ranting of a stressed out nut job (me) and sorted thru the whole situation. He patiently explained the big picture to me and let me know what to do and what to expect. These big companies( US Air) have got to realize what a calming effect a real human voice has on a stressed out customer and I hope LastMinuteTravel realized what a prize they have in a customer service rep like Sebastian!

How do you know an online company is really awesome? It is only when you have an issue that you have the opportunity to see what they are really made of. This was the case with my experience today with www.lastminutetravel.com. I had booked a ticket to Florida and then found that I needed to change my departure time after the fact. According to their policy they had the right to charge me a $30 change fee, and then whatever the difference was in the new ticket price, and then whatever fees the airline itself would charge for the change. I gave them a call shortly after booking the ticket and a pleasant woman took my call. She told me that because my ticket hadn't yet been officially booked, that my credit card wasn't charged yet, and thus she can completely cancel my order so that no fees would apply. I would simply have to place a new order. She said she would provide a follow-up email indicating my previous order was cancelled. I'm very pleased with my experience in dealing with this company and definitely plan on giving them my business in the future.

On a side note I found their pricing to be very competitive when compared to other travel websites, and their site was a lot easier to navigate and offered more flexibility than most.