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Last Call has a rating of 1.67 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Last Call most frequently mention customer service, business days, and online chat problems. Last Call ranks 274th among Designer Clothes sites.
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I am a regular shopper at Last Call in Austin, TX. Always love the merchandise, though some of it is too broken, scratched, or dented to compel me to buy at times, but hey, that's why it's a bargain, right? Well, this year the president's Day sale blew me away! The inventory in the home section ( Horchow area) was even better than usual, and the deals were amazing for president's day, but what really made my day- actually whole weekend- was the great customer service. MARTHA is always a pleasure to deal with, but she worked so hard to help me this time; because of her effort, I was able to score so many great deals. She is hard-working, knowledgeable, and pleasant- even when things get hectic. Neiman's Last Call is very lucky to have her, as are we customers who have the guts to dig through all the goodies in the home warehouse. She absolutely ALWAYS goes the extra mile- for each of her customers! One action Marcia took was to get help for me from a gentlemen named PETE, who is a manager, maybe of the back warehouse and inventory- not really sure, but my goodness, what a nice job he did! He was so very helpful, pulling items, checking prices, verifying all parts were included in my lighting items, and I observed him doing the same for other customers as well. Finally, he carried and carted my almost 30 large and unwieldy items to my car and into my husband's suv. All the while, though working up a sweat on a cool day with his helpful manual labor, he was courteous, understanding, and positive. I could not have been better served, by either Pete or Marcia. So, I hope NM knows what great ambassadors the two of them are for their brand. Made my brand loyalty all the stronger!
I bought some shirts online from Last Call Groceries They never arrived I emailed them getting a reply from a different person every time offering me 50% refund which I refused. I was eventually promised a full refund but that it may take up to a month to show up I never received the refund. Will now claim against my credit card
I am a regular shopper at Last Call in Austin, TX. Always love the merchandise, though some of it is too broken, scratched, or dented to compel me to buy at times, but hey, that's why it's a bargain, right? Well, this year the president's Day sale blew me away! The inventory in the home section ( Horchow area) was even better than usual, and the deals were amazing for president's day, but what really made my day- actually whole weekend- was the great customer service. MARTHA is always a pleasure to deal with, but she worked so hard to help me this time; because of her effort, I was able to score so many great deals. She is hard-working, knowledgeable, and pleasant- even when things get hectic. Neiman's Last Call is very lucky to have her, as are we customers who have the guts to dig through all the goodies in the home warehouse. She absolutely ALWAYS goes the extra mile- for each of her customers! One action Marcia took was to get help for me from a gentlemen named PETE, who is a manager, maybe of the back warehouse and inventory- not really sure, but my goodness, what a nice job he did! He was so very helpful, pulling items, checking prices, verifying all parts were included in my lighting items, and I observed him doing the same for other customers as well. Finally, he carried and carted my almost 30 large and unwieldy items to my car and into my husband's suv. All the while, though working up a sweat on a cool day with his helpful manual labor, he was courteous, understanding, and positive. I could not have been better served, by either Pete or Marcia. So, I hope NM knows what great ambassadors the two of them are for their brand.
Made my brand loyalty all the stronger!
Most of my wardrobe has come from last call because they are so dependable. I don't usually write reviews, but I use this site to decide whether or not to trust other sites, so I thought I'd put in a word for the site I know without a doubt is good to order from. All of the clothes I order from them are great quality, and if I have a problem with anything for any reason, I usually just return it to the store no problem. Now with covid shutting down the store, I recently had an order, and some stuff fit bad, so I called customer service and they were very polite and scheduled a FedEx driver to come pick it up from me. I've been shopping this site for over 5 years, love it.
I have been buying from NMLC for years, almost exclusively on line, although there is a store nearby. Here's the deal, if it's marked down 50% and you have a 40% coupon, you get the 50%, not 40% on top of 50%. You get the better deal, not both! People, where can you go where you get both? Their products are high quality. I wear their dress shirts everyday. They are also shoprunner, so I get free delivery. I have never had a problem with a return. The couple times I bought something and then it went on sale within a week, I got on line, opened the chat and they gave me a credit. I look for the sales and then buy. I just bought 4 NM Dress shirts for $49 because I watch the sales. You can't buy anything near that quality for close to that price. I love this store and strongly recommend it.
Tip for consumers:
Watch for the sales. Don't buy at their suggested price, it will go on sale in short order.
Products used:
I buy clothes there.
Just bought two Furla bags. 30% off with 15% extra promo code! Unbeatable prices. I can always count on Last Call for the best products, service, and prices.
I have been shopping with Neiman's for 40 years. This year I have ordered many items from Neiman Marcus last call. I have had nothing but good experiences with this company. All of my orders have arrived quickly and are exactly what I ordered. My returns are always processed quickly. The few times I have had to call customer service I have been treated with the utmost respect and had wonderful service. I am truly shocked at some of these reviews. It leaves me wondering if these are people who can't get along with anyone.
Tip for consumers:
When you first start using the Neiman's last call website it may seem a bit slow. Be patient, take the time to learn to navigate the website and you will find amazing deals on gorgeous products. If you do need to call customer service be extremely nice to them! They don't own the company and they did not manufacture the product. they are much more likely to accommodate any request you might have if you start conversation on a positive professional note. I am speaking from experience.
Products used:
I particularly like their selection of high-end quality leather goods and shoes at great prices.
I needed a simple black knit dress with sleeves for an evening sit-down dinner reception in a city, so I ordered one from Last Call. It arrived in beautiful packaging, is elegant, is better than described, is comfortable, wrinkle free, and I wore simple undergarments with no bulges. I forgot to apply a discount code, so I emailed their customer service which promptly rectified the situation, applied the further discount and corrected my credit card charge. I would order from them again in a skinny minute. Lovely quality and great price!
This site is unbelievable for fashion--women and men--the prices are super low and the quality of the stuff is phenomenal. Shipping is often free with a coupon code, don't miss out on this.
One of my favorite places to shop online for good deals and sales! Never disappointed!
This is a great site for all neiman marcus fans as it has all the store merchandise extremely discounted. Last Call on line and in the actual stores have the best high end couture items on sale. I love them both, but online hurts my feeling with up and down pricing. Example of up would be great sale price for a jacket on week one, and two weeks later it is half the price and an addition 25% off... that you did not get. I want the best price so I have to watch last call like a hawk, and get the internet before I order as they do not price adjust. I still love this site because it still has some of the best prices when they have a sale.
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