Highly recommend avoiding this company. I was incredibly disappointed in their customer service and almost ended up without an outfit entirely for my friend's wedding.

I ordered a lehenga to wear to my friend's wedding on 4/26. Customer service contacted me on 5/9, almost 2 weeks later to say there were a few issues with measurements. I answered their questions and thought we were on the right track. Two days later, I get an email saying to disregard the last email and that I had to answer new questions. This was a little frustrating, but still no big deal. However, they let me know that now they were not able to complete the blouse because the ready made fabric wouldn't allow for my size. This is ridiculous considering this is the size I ordered on their website. They were reportedly only able to make it 4 inches smaller than what I had ordered. There was apparently nothing they could do, so they asked me to pick a new lehenga from the site for them to make.

The customer service representative didn't give me any guidance on what lehengas could be made in my size--a 12/14 US. They just referred me back to the site and said to repick--considering I had originally picked a lehenga in my size, this was a fruitless endeavor. At this point I was incredibly frustrated but wanted to see it through--the wedding was at the end of May so I wanted the whole process to just be over with. I sent the customer service representative a list of 5 lehengas that I would accept. Their next reply was just that all of the lehengas I chose were not able to be made by the wedding and shipped to me in time and they asked me to go back and pick from the Lashkaraa collection. This was never relayed to me when they asked me to choose a new lehenga. At this point, I was more than done dealing with this incredibly unprofessional company.

I sent an email asking for a cancellation and refund on 5/14. Someone in their shop dropped the ball again and didn't cancel the order. Ultimately, the order was canceled when I reached out again on 5/28 to ask when I should receive the refund. I got refunded back to my account on 5/29.

If anyone from Lashkaraa is reading this, I'd like to say that you left a lasting impression with your poor customer service. There was no real attempt to make it right, and any apologies I received only mentioned that you were sorry about "my measurements." This is unacceptable--my size was available on your site, I ordered in enough time that there should have been something you could have done. Instead, I had to scramble to ensure I had an appropriate outfit for my dear friend's wedding from another vendor. You turned a potentially fun and exciting experience into a nightmare and I will be sure to share this with any of my friends that may have been potential customers.

LashKaraa IS BY FAR THE WORSTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT online shopping "store". Omg these people will make you pay extra for shipping and will ship you LATE until you call them multiple times. I finally got my piece and its DIFFERENT from what I ordered. When I went to return from Canada its $165 to return. Meanwhile I paid 205$ for the outfit! Their saying im responsible for the return where almost every other company provides return labels! They clearly know they will be getting a lot of returns back thus they have made this rule. HOW on earth does it make sense that I pay $165 dollars for a return of $205? When I call they say EMAIL when I email to speak to owner or manager they say call our toll free! ITS A JOKE. Alsoo! They ask us to ship back to India! EVEN though the confirmation emails for shipping were from CHINA!

I have ordered from them several years ago which for the first time I ordered and of course then they delayed my order. I made a review about this. They delivered my outfits on Eid. Years later I gave them another chance and last year I ordered again and they delivered on time. So why not give them another shot this year. And i placed my order on April 9th. Ordered 4 outfits. Each of the outfits shows 15-21 ship days. 2 of the outfits i received in April. Then for the other 2 outfits on April 21st I receiver an email from them asking me to confirm the length of the kameez. So now I'm thinking oh ok they will be shipping this end of April since it is in stitching process. Havent heard from them since April 21st when I responded to them about the correction. May came and now this is 3rd week of may and no information about the shipment of 2 outfits that I have been waiting. I have been going back n forth with a rep name Shebaz Khan. Of course all they can say Sorry or they will give store credit for not meeting their promise time. Now on may 31st shows both of the items shipped under different tracking number... 1 shows to deliver June 4th end of business day and the other one shows no movement since may 31st. I havent went anywhere to shop since I spent my money on this site to deliver my outfits before Eid. How is this your "Eid Promise" when one of the outfit is being delivered end of the business day? Don't advertise such things. I have seen their answers about comparing other corporate companies like forever21 and all. They have estimated dates to show on their site. They even say how many days it takes to them to process and from there it is an ETA. That sure shows professionalism. My sister is in the same limbo. They cancelled 1 of her outfit and 1 arriving end of the business day on Eid. And now they do not respond back how they will compensate. On May 22nd Shebaz Khan said I will receive it before Eid or store credit n then on May 29th he says by Eid. What kind of BS is this? I have screenshots attached. I also ordered 2 more outfits on 2nd week of May. Same thing 15-21 ship days but no answer or movement. How am I supposed to be stress free about this?

FIRST ORDER- A DESIGNER LEHENGA - I was amazed!

SECOND ORDER- A SAREE- I was still amazed!

I like this but didn't know how the back looks like. Product code: STX-MSKNMAISHA-DN2103

I had the most disappointing experience of my life with Lashkaara. I had placed my order on March 6 for a total over 500 dollars for four dresses. Two were unstitched materials and two were supposed to be tailored to personal measurements. Firstly they took three months to send me my order (which I just received two days ago). I wasn't even informed or given any tracking number after it was dispatched which Praveen (in customer service) failed to do so.

I had ordered four items but I was delivered only three with the fourth missing (after waiting for over three months!) and I wasn't informed about it either. Upon my inquiry I was told that the fourth is still under production!

The worst is yet to come. When I opened the package I was stunned to see the quality of the fabrics, embroidery and stitching. CHEAP, CHEAP, CHEAP is the word. Not worth even half the money that I paid for them. I feel so cheated and duped. The custom made dress which was the most expensive order worth CAD $359.00 dollars had the duppatta lace ripped in one corner and its stitched so tight that I couldn't even get into it (mind you I'm a seamstress myself and I had provided correct measurements). There is no zipper or opening nor there is any material on the sides to alter it. The collar too has one edge smaller than the other! Now my money has gone down the drain as they say stitched clothes cannot be returned or refunded even though it is their fault that they didn't do a good job.

Lashkaara needs to know that they have to deliver quality stuff worth the money they charge and satisfication of the cusotmer is primary, not just collecting our orders. We are at their mercy once they take our money and its gone into their account. I have asked for a refund of the fourth order which they say is still under production after three months of placing the order. I want to return the unstitched materials as well and get my money back. I have written to Customer Service aka Praveen and awaiting his reply,

I had placed an online order with a Pakistani Designer for my daughter, paid half of the money that I paid for Lashkaara, received the shipment in a week, it was quality stuff, beautiful embroidery and materials, worth every penny... If you are looking for high quality and classy stuff then I would strongly recommend that you DO NOT ORDER from Lashkaara because you will be paying $$$ expecting quality but you will get third rate stuff NOT WORTH YOUR MONEY.