• LaserShip

LaserShip

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Overview

LaserShip has a rating of 1.11 stars from 1,898 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LaserShip most frequently mention customer service, front door, and wrong address problems. LaserShip ranks 435th among Shipping sites.

  • Service
    753
  • Value
    623
  • Shipping
    750
  • Returns
    448
  • Quality
    586
Positive reviews (last 12 months): 2.9%
Positive
6
Neutral
1
Negative
200
216
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service but did not get satisfaction from reporting the missing package.
  • Then told a code was needed to deliver; there are no codes needed for my neighborhood or front door.
How would you rate LaserShip?
Top Positive Review

“Thieves”

Jon D.
9/2/21

It's located Woodlawn Maryland go get your sh@$ back! And they all are stealing packages and this ridiculous

Top Critical Review

“Expect your package not to arrive”

Lito C.
1/9/24

I dont know why until now this company is still existing. For 2 days in a row, I had issues with their deliveries. They said the package had been delivered but I never got it. I have multiple cameras all around my house, I did not see any person deliver anything into my house. I don't know where they delivered it. There's no proof of delivery. Merchants should stop using this company.

Reviews (1,898)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (379) front door (186) laser ship (155)
Thumbnail of user marselad
4 reviews
0 helpful votes
June 19th, 2020

My package was labelled as delivered but I did not sign for it as I was out of town. Although, everything went terribly with my package, I wanted to give a shoutout to Porcha because she tried to do everything possible in order to help me with my troubles. She stayed on the line with me for about an hour trying to do multiple things. Porcha deserves a raise!

***My rating is for the representative, not the company itself***

Thumbnail of user amberp105
1 review
1 helpful vote
November 20th, 2019

Unlike a lot of other users, I've had nothing but positive experiences with Lasership. I frequently get them for my Amazon same-day or one-day packages and I've never missed a package.

In fact, one of their workers used to call me before she delivered my same-days to make sure I was home. We eventually moved to texting which was so convenient. Very nice people.

The other reviews sound like how I feel about the Post Office--Utter trash.

Thumbnail of user annay180
2 reviews
0 helpful votes
July 25th, 2023

This is worse shipping company I never had before, the shipman don't want to following customers delivery instructions, I want pick up by person. The shipman leaves packages in the apartment building inside the public areas, someone will steal the package, I lost almost 7-8 packages in this year, today is 7/24/23, it is horrible shipping company, i shopping in temu.com, before they use the post office for shipment, now temu change laser shipping company for shipment, I don't want shopping to temu, because I don't trust laser shipping company anymore.

Products used:
Clothing, kitchen tools , etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jond423
1 review
0 helpful votes
September 2nd, 2021

It's located Woodlawn Maryland go get your sh@$ back! And they all are stealing packages and this ridiculous

Tip for consumers:
Woodlawn Maryland

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user alm386
1 review
0 helpful votes
December 15th, 2021

Delivery was on time and product was as ordered. Thank you will do business again.
The tracking was spot on.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustins168
1 review
1 helpful vote
December 30th, 2020

Saw nothing but horror stories and got nervous when I saw this is who Walmart chose to ship my PS5. Originally was marked as to be delivered 12-23 got on 12-28 which I'm not mad about it's a holiday during a pandemic I get it. Did start to get a little nervous, when I saw the delivery driver I expressed my concern. He said I get it we suck, were worse than the post office. Haha he just single handedly earned y'all a 5 star from me!

Thumbnail of user angelw245
1 review
0 helpful votes
September 10th, 2023

Received a text stating package was delivered in person lies when I looked it was not at my door nor around the building. When upon calling only automative. Pretty sickening this place should be shut down

Thumbnail of user krystalm77
1 review
3 helpful votes
January 19th, 2021

I have never had a product shipped through this company until this holiday season. I got very nervous when I looked up reviews and saw all of the ones where people had not received their packages. I have now had four successful deliveries through this company (from the Harrisburg PA location). It's upsetting to see so many others that have issues, but my experience has been great.

Thumbnail of user garyh778
1 review
2 helpful votes
June 7th, 2020

Drivers speed through our community. That's bad enough but when confronted, he lifted his middle finger (in front of kids no less) and sped away even faster. Company won't even address the issue after complaint. Values?

Thumbnail of user kristib285
1 review
0 helpful votes
April 17th, 2023

Not sure if under new management because years ago there were some issues, but in the past year or so they've become the fastest, most reliable shippers out there! Both Nespresso and Sephora have been using them for shipments to my house, both come faster than expected, wonderful!

Thumbnail of user es264
1 review
0 helpful votes
April 13th, 2021
Verified purchase

Well I had a order with Nike from the Nike app. I ordered a pair of mismatched Jordan 1 low se on March 31,2021. Well my order was preparing shipment until April 8,2021. And estimated delivery was April 12,2021. Somehow my package is given to lasership and my heart dropped I was scared but I had no issues at all and carrier came to door took pic and knocked on door. I guess I got lucky someone actually cares about what they do. My shoes got here at 10:00am April 12,2021 today

Thumbnail of user rachelg1090
1 review
0 helpful votes
March 9th, 2023

I had one bad experience but since then I have happily getting orders. Haven't been having issues.
Thank you Lasership.

Service
Shipping
Thumbnail of user amandaa941
1 review
0 helpful votes
June 10th, 2021

I read reviews and grew worried when my package was still saying it was at the shipping facility for a couple days. I reached out to customer service for an idea on when it would be delivered to me since I had presents in my package. They reached out to me about the facility having delays recently and then they reached out to the facility and made sure it was a priority and was delivered the very next day. Thank you so much!

Thumbnail of user trishc125
1 review
0 helpful votes
January 1st, 2023
Verified purchase

I ordered at 10pm on Wednesday night and got my package today (Friday) at 1 pm. The delivery driver was polite and respectful. So happy with speed of delivery!

Service
Shipping
Quality
Thumbnail of user nicoles1401
1 review
0 helpful votes
July 28th, 2021
Verified purchase

Every time I order something and realize it's lashership delivering my package I get worried due to all the negative reviews but I must say somehow they are the only delivery service that has gotten my packages to me everytime. Right now I still have 3 packages "missing" after being shipped using another shipping company. Also I got my package within 3 days even though I paid for 7 day shipping.

Products used:
2 rompers and 2 dresses

Service
Value
Shipping
Quality
Thumbnail of user hannaht136
1 review
1 helpful vote
May 18th, 2021

The world needs more sweet & patient people like Victoria! My package was delivered to a non-existent address & is still MIA at this moment. But Victoria was so friendly & seemed to genuinely want to help me figure my situation out. Before her I had called Free People who essentially told me "Sorry, not our problem, you have to call the carrier." To go from that conversation to her was truly night to day - even after being on hold for 25 minutes > :) Give Victoria a big raise & protect her at all costs!

Thumbnail of user oliverd65
2 reviews
1 helpful vote
April 2nd, 2021

A lot of reviews complain about crappy service and theft, I ordered clothes from REI, they came a day early

Products used:
Shoes, helmet, shorts, jersy

Service
Value
Shipping
Quality
Thumbnail of user benh467
1 review
1 helpful vote
February 8th, 2021

I hadn't heard of Lasership until I ordered from Nordstrom. After reading the reviews, I was kind of horrified. I had a good experience though. Lasership delivered my package, undamaged, on a Sunday, and two days before they told me to expect it. Nice work.

Service
Quality
Thumbnail of user cb812
1 review
0 helpful votes
June 13th, 2022

I was worried. All these bad reviews made me think that my shoes wouldn't come or it would take forever. Nope! It was perfect! The delivery girl even took a picture of the package on the porch! I think the company hires independent contractor so each delivery driver is different each time. I could be wrong. This is my first time using this service and I am very impressed!

Thank you for my shoes!

Tip for consumers:
Lasership isn’t all bad

Products used:
Ultraboost 4.0 size 9.5

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelac902
1 review
2 helpful votes
April 22nd, 2021

This is my first experience with LaserShip, and I had never heard of them. I ordered some glass bottles of coffee syrup from a major brand. These shipped on Tuesday out of New Jersey and arrived around lunch on Thursday in North Georgia, in perfect condition (they were also packaged well). The package was left at my front door (as most others are, which I prefer). I saw so many bad ratings, I thought it only fair to share my personal experience.

Shipping
Quality
Thumbnail of user lorrenem
1 review
0 helpful votes
June 10th, 2022

I read the reviews and My Sister didn't get her order from Adidas. I thought I was not going to get my order. Wrong! I received my order on time! They ring the bell&sent photo. Whew! Thanks

Tip for consumers:
I thought my order was not going to be delivered but that was not True! The Lasership company did Great

Products used:
Adidas shoes&clothing

Service
Value
Shipping
Quality
Thumbnail of user malikah9
1 review
0 helpful votes
March 21st, 2022

I absolutely love lasership they are better than ups fed x and any other! I have never had a problem they put my items exactly where requested and I hope they pick up more deliveries! Companies NEED TO CONTRACT lasership! The best in my online shopping experience.

Tip for consumers:
Lasership

Products used:
Delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindas6099
1 review
1 helpful vote
August 3rd, 2023

I had never heard of Laser Ship before I started buying from Temu. I probably order way to much now but am also so happy to see my Laser Ship driver pull up. Friendly, on time and great service. My delivery driver is so sweet and I am so happy she delivers to me. I will be buying more just to see her more often.

Service
Thumbnail of user smritim7
1 review
1 helpful vote
March 3rd, 2022

I purchased my items from a website and got an email that the items would be delivered from Lasership.
The next morning I had those items delivered at my door step.
This is the fastest I have received a package.
Even Amazon takes 2 days to deliver packages.
I am very happy with this service.

Products used:
Blankets, clothes

Thumbnail of user mw661
1 review
1 helpful vote
January 12th, 2023

Let's start by who tf even is lasership & who did they come from? Wherever they did come from they need to go back to their $#*! hole. I had two packages say it's delivered at my front door but never received it. & to top it all off I had one package delivered OPENED with the contents in it opened as well but once they noticed it was girl stuff they didn't want it but then yet I have to contact my seller for their bs…

Service
Value
Shipping
Returns
Quality

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About the business

LaserShip? Is a last mile delivery specialist, reaching east coast markets from Miami to Maine! We accelerate delivery times, reduce shipping costs, increase flexibility to business conditions, and enhance customers? ۪ purchasing experience.

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