• Laser Co

Laser Co

Overview

Laser Co has a rating of 4.3 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service, and easy transaction. Laser Co ranks 18th among Electronics sites.

  • Service
    38
  • Value
    3
  • Returns
    2
  • Quality
    13

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 80.8%
Positive
101
Neutral
12
Negative
12

Instant Feedback

3
See all photos

What reviewers want you to know

Positive highlights

  • VERY prompt customer service response which was appreciated.

Critical highlights

No critical highlights yet

How would you rate Laser Co?
Top Positive Review

“I would like to thank you for the prompt delivery of...”

Matthew N.
12/17/23

I would like to thank you for the prompt delivery of this item. Laser Corporation was a pleasure to deal with. Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year. I did not get the name of the lady I dealt with on Tuesday, but she was fantastic. Fantastic customer service!

Top Critical Review

“Utter rubbish”

Mark S.
3/17/24

Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.

Reviews (366)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13)
Thumbnail of user matthewn678
1 review
0 helpful votes
December 17th, 2023
Verified purchase

I would like to thank you for the prompt delivery of this item.
Laser Corporation was a pleasure to deal with.
Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year.

I did not get the name of the lady I dealt with on Tuesday, but she was fantastic.

Fantastic customer service!

Reason I chose this business:

I like the products and great value.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Matthew, for your glowing 5-star review! It's great to know our customer service made a fantastic impression. Your satisfaction is what drives us, and we look forward to serving you again!

Thumbnail of user timc1552
1 review
0 helpful votes
January 5th, 2024
Verified purchase

The product arrived in the end but 2 faulty Tracking links one after another one involving New Zealand and another for a delivery to Carlton Last October were not encouraging but I got a delivery in the end.

A false start but good contact by email and a final result

Reason I chose this business:

My original Laser Clock radio developed a dead display segment out of warranty but not what I would expect after only 3 or so years of use. But the throw out price and fee delivery on the same model item was good.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Tim, for your honest four-star review. We appreciate your patience and understanding regarding the tracking issues you experienced. It's good to hear that despite the initial hiccups, the situation was resolved, and you received your product. We're also pleased that our email communication and the final outcome met your expectations. Your feedback on these aspects is crucial for us to improve our tracking and customer service processes. We're glad that our pricing and delivery options were satisfactory, and we hope to serve you better in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our top priority!

Thumbnail of user sergb5
1 review
0 helpful votes
January 8th, 2024
Verified purchase

A customer came in to my store at Broken Hill Hobbies & Electronics and requested a new remote.
I looked online and found the Laser website and ordered the unit quite easily!

Reason I chose this business:

It was a Laser branded product~

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Serg, for your five-star review! We're delighted to hear about your positive experience using our website to find and order a Laser-branded product for your customer at Broken Hill Hobbies & Electronics. It's great to know that our online process was straightforward and met your needs effectively. We're committed to providing a seamless experience for our business clients, and your feedback is a valuable affirmation of our efforts. If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction and business needs are very important to us!

Thumbnail of user daniellem1315
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Easy and quick super fast shipping & delivery. Very happy

Reason I chose this business:

Competitive price

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Absolutely thrilled with your feedback, Danielle! It's wonderful to know you had a great experience with us. We're here whenever you need us next, ready to offer top-notch service and value. Thank you for choosing us!

Thumbnail of user tomw1890
1 review
0 helpful votes
March 16th, 2024
Verified purchase

I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.

Reason I chose this business:

To purchase a replacement remote for a Laser Blu Ray player

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.

We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.

If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.

Thumbnail of user robertd5373
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Good shopping but I could have bought it cheaper at bigw

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the positive review, Robert! We're glad you had a good shopping experience with us. We aim to make it even better next time. Looking forward to serving you again!

Thumbnail of user dess36
1 review
0 helpful votes
February 15th, 2024
Verified purchase

Easy order process and rapid delivery. Thank you.

Reason I chose this business:

Multiregion DVD

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're so pleased to hear about your positive experience, Des! Ensuring an easy ordering process and swift delivery is key for us, and it's wonderful to know we hit the mark. Enjoy your multiregion DVD player, and thank you for choosing us. We're here whenever you need us again!

Thumbnail of user alang1019
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

Dislike on line shopping. Too much mucking around to get to the point

Thumbnail of user maricac
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Great thanks very much Laser, will use you again! Best wishes, Happy customer!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the wonderful review, Marica! We're over the moon to hear you're a happy customer and planning to use our services again. Looking forward to your next visit! Best wishes to you too!

Thumbnail of user marks7232
1 review
0 helpful votes
March 17th, 2024

Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.

Tip for consumers:
Does not seem the issues are so much with the products its more the app that has the issues but if the app won't work then you can use the products making them a waste of money.

Products used:
Laser 10 watt smart bulbs screw in and bayonets

Service
Value
Returns
Quality
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your detailed feedback, Mark. We're genuinely sorry to hear about the challenges you've faced with our smart bulbs and app functionality. Ensuring our customers have a seamless experience with our products and support services is paramount, and it's clear we missed the mark on this occasion. Your input is invaluable to us for making improvements. We're committed to resolving these tech issues and enhancing the app's compatibility with our smart bulbs. Please rest assured, we're on it.

For immediate assistance and a resolution to your current situation, we invite you to contact our dedicated support team at support@laserco.com.au. We're keen to make this right and ensure you can fully enjoy the capabilities of your smart bulbs.

Thank you for bringing this to our attention, and we hope to turn your experience around.

Thumbnail of user davidl6485
2 reviews
0 helpful votes
January 20th, 2024
Verified purchase
• Updated review

I've never had any problems with the product and it works perpetually and continually!

Reason I chose this business:

My CD player is same make and is very good

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Fantastic to hear, David! We're thrilled that our product has been consistently reliable for you and that your experience with our brand has been positive. It's great to know our products, like your CD player, meet your expectations. Thanks for sharing your experience, and we look forward to continuing to serve you with quality products!

Easy Peasy
January 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

My CD player is same make and is very good

Thumbnail of user jonathant767
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Good to deal with a local company. Quick delivery.

Reason I chose this business:

Value for money

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the 4-star review, Jonathan! We're glad you appreciated dealing with a local company and found our delivery quick. Our aim is always to provide great value for money. We look forward to serving you again and hopefully earning that 5th star next time!

Thumbnail of user michellev1228
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Ordered last Friday and received on Thursday. Very happy with the service! Will be testing out the product once charged.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Michelle, thanks a ton for the fantastic review and the five stars!

Thumbnail of user paulg2920
2 reviews
0 helpful votes
February 19th, 2024
Verified purchase
Reason I chose this business:

Internet search

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Delighted with your feedback, Paul! Thrilled that everything clicked right into place for you. Thanks for shining a light on your experience. Looking forward to your next visit!

Thumbnail of user lauram2431
1 review
0 helpful votes
November 15th, 2021
Verified purchase

I got updates with tracking, was really quick delivery and my product came in great condition and not broken so you know the delivery guys had taken care when in their care.

Reason I chose this business:

Because they had the product i was looking for as everywhere else the product had sold out

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Laura. Great to hear you were satisfied.

Thumbnail of user debbiev130
1 review
0 helpful votes
September 20th, 2021
Verified purchase

Good, easy to order and quick delivery. Came packaged properly too.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Debbie. Look forward to serving you again.

Thumbnail of user leannee52
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Products were easy to order
Provided competitive prices
Fast delivery

Reason I chose this business:

Because it was a laser product that i wanted to purchase. Stock was limited with other retailers so i went straight to the source.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're delighted to hear about your positive experience, Leanne! Going straight to the source for your Laser product needs and finding what you were looking for is exactly what we aim for. Thanks for choosing us and sharing your feedback. We look forward to serving you again in the future!

Thumbnail of user ianp381
1 review
0 helpful votes
November 29th, 2023
Verified purchase

Item not received, bull$#*! delivery notice. I live in Perth Western Australia. Items bought on 27/10/23

Out for delivery
06 Sep 10:32

Order Number
#*******890

Store
Royal Gala Apple Orchard

Your parcel is being delivered by

New Zealand Post
Shipped date
06 Sep 10:32

Tracking number
*******

Service
Overnight
Signature required

Reason I chose this business:

Had bought from them previously, thought they were genuine Australian company.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Hi Ian, we're really sorry to hear about the confusion with your delivery. We understand how frustrating delays can be, especially when you're expecting something important. We're on it and are working to resolve this as quickly as possible. Please rest assured that we are here to ensure you receive your order. For further assistance, feel free to reach out to our support team.

Thumbnail of user benm1231
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Great, website needs to be updated it seems a bit old school

Reason I chose this business:

BIG W sold out of them

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 5-star review, Ben! 🌟 We're glad to hear you had a great experience with us. Your feedback about our website is much appreciated and something we are working on. Keeping things fresh and user-friendly is a priority. Happy we could provide what BIG W couldn’t at the time. Looking forward to serving you again with an even better online experience!

Thumbnail of user adamh1046
1 review
0 helpful votes
July 18th, 2022
Verified purchase

Quick and easy purchase... and it was reasonably priced.

Reason I chose this business:

They were different to JB

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Adam. We look forward to serving you again in the future.

Thumbnail of user adaml1181
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

Great products for the pricing...

Reason I chose this business:

Australian owned

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're so grateful for your 5-star review, Adam! It's wonderful to hear you appreciate the value of our products and our commitment as an Australian-owned business. Supporting local means a lot to us and our customers. Thank you for choosing us and recognizing the quality we strive to offer at great prices. We look forward to continuing to serve you with products you love!

Thumbnail of user camw32
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Order processed, despatched and delivered in a very timely manner.

Reason I chose this business:

Cheapest prices I could find

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Cam, for your four-star review. We're pleased to hear that you were satisfied with the prompt processing, dispatch, and delivery of your order. It's great to know that our competitive pricing played a role in your decision to choose us. We continually strive to balance affordability with excellent service, and your feedback is an essential part of that effort. If there's anything we can do to make your next experience even better, please let us know. Your satisfaction is our top priority!

Thumbnail of user johnb7579
1 review
0 helpful votes
October 21st, 2021
Verified purchase

Easy purchase - prompt delivery & price was right. Laser brand has reliable in my past experience.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your comment, John. Look forward to having you on our site again!

Thumbnail of user billc1170
1 review
0 helpful votes
June 9th, 2022
Verified purchase

The product was as described, the price was right and delivery was quick.

Reason I chose this business:

To be honest, there isn't anything else available without spending hundreds of dollars.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your comments, Bill. We look forward to serving you again.

Thumbnail of user martar88
1 review
0 helpful votes
October 24th, 2021
Verified purchase

Easy to use and straight forward layout. Very happy

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Marta!

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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