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Laser Co has a rating of 4.58 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service, and easy transaction. Laser Co ranks 23rd among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
390 reviews
No critical highlights yet
The equipment works well out of the box and at very good price. The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
I would like to thank you for the prompt delivery of this item.
Laser Corporation was a pleasure to deal with.
Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year.
I did not get the name of the lady I dealt with on Tuesday, but she was fantastic.
Fantastic customer service!
I like the products and great value.
A customer came in to my store at Broken Hill Hobbies & Electronics and requested a new remote.
I looked online and found the Laser website and ordered the unit quite easily!
It was a Laser branded product~
Thank you, Serg, for your five-star review! We're delighted to hear about your positive experience using our website to find and order a Laser-branded product for your customer at Broken Hill Hobbies & Electronics. It's great to know that our online process was straightforward and met your needs effectively. We're committed to providing a seamless experience for our business clients, and your feedback is a valuable affirmation of our efforts. If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction and business needs are very important to us!
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
No one home to take the call. Tried 2 phone numbers.
Need a spare part
Thanks for your review, Vic. We’re sorry to hear about the confusion and the lack of communication you experienced. It seems we missed the mark this time. We're looking into the issues with PayPal and our customer service availability to ensure this doesn’t happen again. Your feedback is crucial in helping us improve. We hope to get another chance to make things right!
Need a spare part
Too easy. I hope delivery is just as quick and easy.
Delivery was exceptional
Thank you for the five-star review, Lynette! We're thrilled to hear that finding what you needed was a breeze and that the delivery exceeded your expectations. We aim to keep it 'too easy' every time!
Very easy to buy in line. Very happy with my purchase
Saw on today show
Thanks for the five-star review, Sharon! We’re glad our online checkout was a breeze and that you’re loving your purchase. Seems like the Today Show did us both a favor—cheers to great finds and easy shopping!
Twelve emails between order and receipt! Was all that necessary? Two emails from Sitejabber asked me for feedback some time before I receive the item.
Replacement for lost remote control. The actual product is excellent.
We regret the inconvenience caused by the excessive number of emails. Your feedback is important to us, and we're committed to improving our processes to provide a better experience. We appreciate your feedback and will work on addressing your concerns.
The equipment works well out of the box and at very good price.
The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
See previous comments
Product specs, positive third party review, Australian owned and operated business.
Thanks for the four-star review, Andrew! We're glad the equipment is performing well and that you found our pricing competitive. We appreciate your feedback on the ordering process—point taken about clarifying what's included with each product. We're on it to make your next experience even smoother. Here's to gearing up for a perfect score next time!
Easy and quick super fast shipping & delivery. Very happy
Competitive price
Absolutely thrilled with your feedback, Danielle! It's wonderful to know you had a great experience with us. We're here whenever you need us next, ready to offer top-notch service and value. Thank you for choosing us!
Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.
Tip for consumers:
Does not seem the issues are so much with the products its more the app that has the issues but if the app won't work then you can use the products making them a waste of money.
Products used:
Laser 10 watt smart bulbs screw in and bayonets
Thank you for your detailed feedback, Mark. We're genuinely sorry to hear about the challenges you've faced with our smart bulbs and app functionality. Ensuring our customers have a seamless experience with our products and support services is paramount, and it's clear we missed the mark on this occasion. Your input is invaluable to us for making improvements. We're committed to resolving these tech issues and enhancing the app's compatibility with our smart bulbs. Please rest assured, we're on it.
For immediate assistance and a resolution to your current situation, we invite you to contact our dedicated support team at support@laserco.com.au. We're keen to make this right and ensure you can fully enjoy the capabilities of your smart bulbs.
Thank you for bringing this to our attention, and we hope to turn your experience around.
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
To purchase a replacement remote for a Laser Blu Ray player
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
Easy order process and rapid delivery. Thank you.
Multiregion DVD
We're so pleased to hear about your positive experience, Des! Ensuring an easy ordering process and swift delivery is key for us, and it's wonderful to know we hit the mark. Enjoy your multiregion DVD player, and thank you for choosing us. We're here whenever you need us again!
Was unable to find a replacement charger for Momentum 3 watch that was purchased for me at Xmas. Had to try charger for Momentum 2 which as you know would not work on the one my Grandson bought for me
Thank you for sharing your experience, Elaine. We're genuinely keen to assist you in finding the right charger for your Momentum 3 watch. Your satisfaction is crucial to us, and we're here to help. Please reach out to support@laserco.com.au so we can make this right for you. Looking forward to resolving this together!
Great thanks very much Laser, will use you again! Best wishes, Happy customer!
Thank you for the wonderful review, Marica! We're over the moon to hear you're a happy customer and planning to use our services again. Looking forward to your next visit! Best wishes to you too!
The product arrived in the end but 2 faulty Tracking links one after another one involving New Zealand and another for a delivery to Carlton Last October were not encouraging but I got a delivery in the end.
A false start but good contact by email and a final result
My original Laser Clock radio developed a dead display segment out of warranty but not what I would expect after only 3 or so years of use. But the throw out price and fee delivery on the same model item was good.
Thank you, Tim, for your honest four-star review. We appreciate your patience and understanding regarding the tracking issues you experienced. It's good to hear that despite the initial hiccups, the situation was resolved, and you received your product. We're also pleased that our email communication and the final outcome met your expectations. Your feedback on these aspects is crucial for us to improve our tracking and customer service processes. We're glad that our pricing and delivery options were satisfactory, and we hope to serve you better in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our top priority!
I got updates with tracking, was really quick delivery and my product came in great condition and not broken so you know the delivery guys had taken care when in their care.
Because they had the product i was looking for as everywhere else the product had sold out
Thank you for your feedback, Laura. Great to hear you were satisfied.
I've never had any problems with the product and it works perpetually and continually!
My CD player is same make and is very good
Fantastic to hear, David! We're thrilled that our product has been consistently reliable for you and that your experience with our brand has been positive. It's great to know our products, like your CD player, meet your expectations. Thanks for sharing your experience, and we look forward to continuing to serve you with quality products!
My CD player is same make and is very good
Good, easy to order and quick delivery. Came packaged properly too.
Thank you for your feedback, Debbie. Look forward to serving you again.
You send t fare t to many emails. My inbox is full.Why Just received my control today.look forward to using it. Ken
Because it was given to me by the company I asked if they had one.forgot who it was
Thank you for your feedback, Ken. We're glad to hear you've received your control and are looking forward to using it. Regarding the emails, we appreciate you bringing this to our attention. We aim to keep our customers informed, but not overwhelmed. Your input is valuable to us, and we will review our email communication frequency. If there's anything specific you'd like to see in our updates or if you have further suggestions, please feel free to reach out. We're here to ensure you have a great experience with our product and service.
Quick and easy purchase... and it was reasonably priced.
They were different to JB
Thank you for your feedback, Adam. We look forward to serving you again in the future.
Ordered last Friday and received on Thursday. Very happy with the service! Will be testing out the product once charged.
Michelle, thanks a ton for the fantastic review and the five stars!
Prompt delivery but it was the wrong one. Have sent back the TV remote to be replaced by a DVD remote.
When I rang the first time it was all ways engaged. The next time I got through and was told that I was number one in the que it then asked me to leave a message. A few days while in was in Big W to buy a universal remote the sales told me to ring again and went straight through to Teck support.
That was the of the DVD.
Thank you for your review, Gary, and for acknowledging the promptness of our delivery, even though there was a mix-up with the item you received. We're sorry for any inconvenience this has caused and appreciate your patience as we work to correct the error with your TV remote and DVD remote exchange.
We're also taking note of your feedback regarding the difficulty in reaching us by phone. We're committed to improving our customer service experience, ensuring that getting in touch with us is as easy and efficient as possible. It's great to hear that you were eventually able to connect with our Tech Support team, and we hope that resolution was swift and satisfactory.
If there are any more issues or if you need further assistance, please don't hesitate to reach out at support@laserco.com.au. Your satisfaction is our priority, and we're here to help ensure you receive the correct DVD remote as quickly as possible. Thanks again for choosing us, and we look forward to serving you better in the future.
Helpful assistance and speedy delivery. However, the extent of the detail of a survey required for a $20.00 part is absurd.I,m happy and a star rating should suffice!
I own a sound bar that accoompanies the remote
Thanks for the five-star review, Chris! We’re thrilled to know our assistance and delivery hit the mark for you. We hear you on the survey detail—sometimes less is more! We’re just happy to see you satisfied. Here’s to great sound and simple solutions!
Easy purchase - prompt delivery & price was right. Laser brand has reliable in my past experience.
Appreciate your comment, John. Look forward to having you on our site again!
Laser Co was very easy to deal with. Products were easy to search for on their website.
They are quality products at a reasonable price, and great service. The product was delivered to me really quickly compared to most online shopping.
Thanks for the five-star review, Damian! It's great to hear that your experience with Laser was straightforward and satisfying. We're glad our website made your search a breeze and that our quick delivery stood out. Here's to more quality shopping experiences with us!
The product was as described, the price was right and delivery was quick.
To be honest, there isn't anything else available without spending hundreds of dollars.
Thank you for your comments, Bill. We look forward to serving you again.
Gain trust and grow your business with customer reviews.
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thank you, Matthew, for your glowing 5-star review! It's great to know our customer service made a fantastic impression. Your satisfaction is what drives us, and we look forward to serving you again!