• Lane Bryant

Lane Bryant

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Overview

Lane Bryant has a rating of 1.83 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lane Bryant most frequently mention customer service, and credit card problems. Lane Bryant ranks 143rd among Plus Size sites.

  • Service
    25
  • Value
    25
  • Shipping
    18
  • Returns
    17
  • Quality
    22
Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
0
Negative
9
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I had the worst experience with the customer service from Lane Bryant.
  • Customer service sometimes denies getting a payment at all.
How would you rate Lane Bryant?
Top Positive Review

“Bras”

Marci W.
8/31/23

My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me.

Top Critical Review

“So not shop online”

Philaurlynn D.
11/28/23

Using their website on a phone is beyond difficult. It's not formatted for phones so the left side of the screen is cut off. Customer service is useless. They have no access to your order or your cart therefore you have to provide every stitch of information that you already tried to enter in the to the website. Including the SKU number of the article you want to buy. Outrageous and horrible.

Reviews (92)

Rating

Timeframe

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Reviews that mention popular keywords

lane bryant (42) customer service (32)
Thumbnail of user marciw41
1 review
0 helpful votes
August 31st, 2023

My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me.

Products used:
Bras and panties

Thumbnail of user gardnerjamie40
1 review
0 helpful votes
November 2nd, 2023

I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE.

Products used:
bras and panties

Thumbnail of user 315nicolespeaking
1 review
1 helpful vote
May 6th, 2023

Excellent Customer Service from the team@ Destiny Mall
Increased purchase as a result of the attentiveness of the assistant manager and staff
So Excited about the new merchandise
Kris, An Awesome Experience
I appreciate your Courtesy

Tip for consumers:
Thank You Kris

Products used:
Bras, Panties

Service
Value
Quality
Thumbnail of user maryanner41
1 review
1 helpful vote
July 31st, 2022
Verified purchase

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!

Thumbnail of user rhondah701
1 review
0 helpful votes
May 9th, 2023

Took my granddaughter to get her bra and Alyssa, from portage Michigan store, was an incredible help very patient very helpful I was very pleased

Service
Value
Shipping
Quality
Thumbnail of user vickim328
1 review
1 helpful vote
January 22nd, 2021

Thank you Katina, Jada and Robin for such a wonderful shopping experience. Its so refreshing to know there's still good sales staffs out there that care.

Thumbnail of user karenb338
2 reviews
0 helpful votes
October 18th, 2017

Love the fashion in my size. A store just for me. Who would have thought of that. They carry style and size.

Thumbnail of user jadaj2
3 reviews
24 helpful votes
January 31st, 2017

I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep.
The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt.

Thumbnail of user trishah13
2 reviews
0 helpful votes
November 30th, 2017

Totally my favorite store! Really love the jeans :D Best leggings around too-not to mention the adorable dresses! This is my "for me" store :D

Thumbnail of user lm70
17 reviews
27 helpful votes
February 6th, 2016

I love the fact that I can order from their web site and have it delivered to my local store. And if I need to return an item I ordered from the website I can take it back to the store. I've also purchased an item from a Lane Bryant outlet store and was able to return it to my local store. Of course they have the best big girl fashions, I just wish more of it was natural fibers.

Thumbnail of user ladiiek
1 review
0 helpful votes
April 26th, 2012

I love the fact that they have links to their sister companies at the top of every page. Only provides sizes that are available.

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About the business

The latest looks in women's plus size clothing are just a click away at Lane Bryant. Shop trendy tops, pants, stylish dresses & more in sizes 14 to 28.

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