• Lamps USA

Lamps USA

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Overview

Lamps USA has a rating of 4.21 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps USA most frequently mention customer service. Lamps USA ranks 19th among Lighting sites.

  • Service
    6
  • Value
    5
  • Shipping
    6
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
6
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What reviewers want you to know

Positive highlights

  • Finally, I stumbled across Lamps USA and I had hope.

Critical highlights

No critical highlights yet

How would you rate Lamps USA?
Top Positive Review

“Perfect Solution”

Jane L.
3/7/23

My laundry room is or was so dark, and the light switch was on the opposite end of the room, at the door to the garage. I got on line and found a light that would possibly be what I was looking for. Something at the entrance from the kitchen to light up the laundry room. Beacon Triangle Corner Light with a cord, is what I picked and I received it last week and got it installed over the weekend and I absolutely love it. It's the perfect solution to a problem that I've lived with for over 16 years. Thank you so much for making this light. It's awesome. Am so happy to finally solve the dark laundry room during the winter months. If you are looking for something unique this is the light for you. It has a long long cord with a switch on it for easy turning on and off. And it is so easy to install. Check it out. I got mine through Walmart.com I'm old school so I don't have a picture of it, but you can check it out on this site or Walmart.com. Thanks Again...

Top Critical Review

“Not "Easy" Return, more like "Costly" Return”

Kim B.
4/3/21

Their return process is not "easy" as their website clearly states. If you don't have an part of the packaging it's a minimum 25% restock fee. Plus you have to pay to insure and ship it back and they also take out their original shipping and handling charges. It's over complicated and costly to complete returns through them. You're better off buy from another retailer even if it's costs a little extra to truly insure you have an "easy" return. Their statement is extremely misleading. Don't buy here.

Reviews (57)

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Reviews that mention popular keywords

lamps usa (7)
Thumbnail of user janel728
1 review
0 helpful votes
March 7th, 2023

My laundry room is or was so dark, and the light switch was on the opposite end of the room, at the door to the garage. I got on line and found a light that would possibly be what I was looking for. Something at the entrance from the kitchen to light up the laundry room. Beacon Triangle Corner Light with a cord, is what I picked and I received it last week and got it installed over the weekend and I absolutely love it. It's the perfect solution to a problem that I've lived with for over 16 years. Thank you so much for making this light. It's awesome. Am so happy to finally solve the dark laundry room during the winter months. If you are looking for something unique this is the light for you. It has a long long cord with a switch on it for easy turning on and off. And it is so easy to install. Check it out. I got mine through Walmart.com I'm old school so I don't have a picture of it, but you can check it out on this site or Walmart.com. Thanks Again...

Products used:
Plug in Light.

Service
Value
Shipping
Quality
Thumbnail of user johnw3409
1 review
0 helpful votes
November 30th, 2020

Didn't think I could find a lamp finial to match the one on my other lamp. Lamps USA had it! Yes, the cost seems exorbitant for a wooden sphere with some threading but now my lamps match and are back to the the original purchase condition. The shipping took longer than normal but this is during Covid-19. I am just glad the product is as advertised and it arrived in mint condition.

Tip for consumers:
Order well in advance, the color and image on website was accurate. It is a dark wood stain versus a dark cherry stain like on my original finial but I am happy that it is very close and hard to distinguish.

Products used:
I used the lamp finial from Lamps USA because they were the only ones who had the type I wanted.

Service
Value
Shipping
Quality
Thumbnail of user rosyr8
1 review
18 helpful votes
November 8th, 2017

Now that the days are shorter, this lamp is absolutely terrific for evening reading!
The 100W bulbs are not nearly as comfortable. The dimming is nifty as wind down before bedtime. Now I'll need a handy bookshelf for all that I'm now reading again.
Thanks LampUSA! You even matched/exceeded the service of the "other big guy" in both ease of website ordering and delivery. Chances are, I'l be ordering a second one for the other room.

Service
Value
Shipping
Quality
Thumbnail of user johnb999
1 review
24 helpful votes
November 18th, 2017

Received the items I ordered. They were perfect except... one of the finials was flawed and unusable. I called up a reached a pleasant, cooperative and attentive lady on the phone. The poor thing had lost her voice but was doing her best. Realizing that my sending back the finial and reseeding a new one, she simply stated that she would send me a replacement at no cost. They run their business like they care and you can get that in your dealing with them. Rare to find this ethic in business these days. I will recommend them to everyone and I will call them again if I need anything lamp related. Top shelf out fit!- J. Bruce Ottawa, Ontario, Canada

Thumbnail of user gottfriedb2
5 reviews
2 helpful votes
October 14th, 2020

Lamps are the most important part of the interior, which may radically affect the mood of the house or apartment. That is why I think that you have managed to collect a great assortment, because it is diverse and original.

Thumbnail of user johns2558
1 review
18 helpful votes
January 2nd, 2018

Went online, ordered my lamp and it was delivered three days later. Great value! Can not wait to find another lamp. It is so easy and you don't have to try and find a parking space, fight traffic or pay double what you find in a store. Thanks again!

Thumbnail of user sharonh433
8 reviews
14 helpful votes
August 5th, 2019

From the recommendations of me, you are a great deal! Happy with the product that we ordered, thank you for great quality and simple communication.

Thumbnail of user danilaa
10 reviews
1 helpful vote
October 21st, 2020

My new lamp was delivered on time. And it is fully consistent with the description on the site. I can recommend this store/

Thumbnail of user maryanneh4
1 review
1 helpful vote
January 4th, 2018

Great service. Prompt delivery, staff courteous. Lots of inventory, happy with my purchase. Would recommend this website. I intend to visit this site frequently, as I will be needing more lamps.

Thumbnail of user lecherb
10 reviews
2 helpful votes
October 14th, 2020

I am really pleased that I started to cooperate with your store. I was provided with qualified assistance, I liked the fact that I was offered goods not by price, but by my preferences.

Thumbnail of user christinem178
1 review
15 helpful votes
December 19th, 2017

This is a beautiful lamp. It was promptly delivered. The installation was tricky because the three wires and cord have to be exact in order to have the lamp be level. Also, the bottom plate was tricky to install. But we persevered and it was worth the effort. It looks like a $500 lamp, and not like anything you would see at a big box store. I have purchased from Lamps USA before, and have never been disappointed.

Thumbnail of user frankier11
1 review
0 helpful votes
November 29th, 2017

The lampshades I bought are exactly what I ordered and exactly what I needed, I will buy another shade from you as soon as I decide the size I need. Your service was prompt and the shades arrived in perfect condition. Thank you for information on the website that taught me how to make the proper selection for my lamps.

Thumbnail of user deborahc118
1 review
1 helpful vote
December 11th, 2017

My lamp arrived packaged perfectly to avoid any damage. I put it together very easily in under 10 minutes. Very very happy with both the lamp and the service. Thank you!

Thumbnail of user melissaw125
1 review
1 helpful vote
December 20th, 2017

The shades arrived carefully packed so that they traveled safely. I was really happy with the quality. They are beautifully lined, fit the light fixtures easily, and give off a lovely illumination. I had grown to dislike my dining room fixture, but the shades have given it a completely new and classier look.

Thumbnail of user robind69
1 review
0 helpful votes
November 16th, 2017

Great products. Quick shipping. Wonderful customer service. We will definitely order from them again.

Thumbnail of user barris4
1 review
0 helpful votes
November 14th, 2017

Good natural light makes a difference in today's indoor life and it does so instantly. My mood elevated and productivity rose after the lights were here for only one day.

Thumbnail of user patriciam245
1 review
0 helpful votes
December 8th, 2017

We have struggled for over six months to find the "right" torchiere floor lamp for our living room. This lamp is it! In addition to its charming appearance, it is sturdy and appears to be well made. Lastly, we were very impressed with the ease of ordering and the protective packaging.

Thumbnail of user kristih24
2 reviews
1 helpful vote
January 23rd, 2018

I ordered 2 rectangular shades and they really help make the room more contemporary, which was what I was going for.

Thumbnail of user shirleyl53
1 review
0 helpful votes
November 26th, 2017

I have had a difficult time finding the correct shade size with a clip for antique lamps. Found them at Lamps USA and will do business with them again. Fast service and products were as described.

Thumbnail of user dwilliamsd
1 review
0 helpful votes
November 18th, 2017

I had been looking for 3 years. I didnt even know the name of the part. Your customer service person was very patient and helpful and you had the part. Great.

Thumbnail of user suzannep45
1 review
1 helpful vote
December 27th, 2017

I was looking for a specific shade to replace one that broke on the lamp it came with. This hard to find item was delivered quickly. Nice shade thats constructed well. Will shop again!

Thumbnail of user leslieh80
1 review
0 helpful votes
November 18th, 2017

Not installed yet. Looks good, directions, good color, just what we wanted. Had trouble locating a corded light until this one. Uses a 100 bulb max, not just 60.

Thumbnail of user aprilh65
2 reviews
11 helpful votes
January 19th, 2018

I have a pair of Hollywood regency lamps (60's) that needed a dramatic, large black lamp shade. I found this wonderful shade and ordered two. Prices were fair, quality is amazing. They look great on my lamps

Thumbnail of user ernied10
1 review
1 helpful vote
December 12th, 2017

No complaints at all, for everything they advertised proved to be true. The quality, the packaging, the delivery date, etc.

Thumbnail of user johna739
2 reviews
1 helpful vote
November 4th, 2017

I have two Blanc de Chine lamps. They are tall and narrow. I could not use standard bell-shaped shades. I could not find a drum shade that I could use on any website that wasn't prohibitively expensive, including some "Make Your Own Custom Shade" websites. These lamps sat for a year with no shades. Finally, I stumbled across Lamps USA and I had hope. The first shades I ordered where way too big. It is so hard to know what to choose until you see the shade on the lamp and play with harp sizes. So, the first shades I ordered from Lamps USA didn't work. I'm returning them now that I got a size that does work from Lamps USA. I wish they offered more sizes and colors but that's the only 'wish' I have. I spoke to customer service over the phone and the woman who helped me process the return paperwork was also terrific at helping me envision the new shades I ordered. She spent some time with me which I appreciated. I didn't want to go through another return and be back at Square Zero. Lamps USA is highly recommended for those hard-to-work-with lamps. The shades also seem very durable and like they will last a long time. It's all good with Lamps USA as far as I am concerned - and I am not easy to please (too perfectionistic). I hope all of you have the experience I had.

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