Lamps USA

I am sorry I ordered from this company. Too much trouble for one small item. I do not have time to waste. I have not received the item, even so, I have no way to send a picture. I am fed up with companies that make it easy to order, then hard to receive you order.

DO NOT order from LampsUSA. Their return policy is meaningless. We ordered a set of wall sconces to match an existing chandelier but the finish on the one we opened was hideously wrong (orange rather than Antique Gold). Turns out that, because the items were sent from the manufacturer (Capital Lighting), the manufacturer's return policy was in effect, not the LampsUSA policy as stated on their website. The manufacturer refused to accept the return because the boxes had been 'damaged'. The only damage to the boxes when I submitted the return was from the removal of the shipping label which was required to return them. One, but not both, of the boxes was subsequently damaged by the shipping company, but Capital rejected both. My only options were to lose the money I paid or have the unusable items returned to me, which I did. In other words, the items were never returnable because the mere placement of a shipping label on the box rendered it in less than original condition. If there had been an option to give LampsUSA a lower rating than a 1, I would have. The return policy on their website is meaningless because it does not apply to all (if any) items they sell. Photos of the so-called damaged box (after it was returned to me) appear below. Note that both 'Factory Sealed' stickers are intact. There is also a photo of LampsUSA's response to my complaint about Capital's failure to accept the return.

Poor shipping practices. A perfectly good lamp shade shipped poorly. In thin box. I have purchased many lamp shades from other sellers not to experience this problem.
The box was so flimsy and cheap there was no way it was going to be shipped across the States with out getting damaged. Not even a reinforced box. Thin cheap cardboard, I mean a thin box with no bubble wrap to keep pieces in place from juggling while shipping. Then the Customer Service Rep "Denise" was mad and abusive in their tone to me in emails, because i didn't want to pay good money for a damaged shade. Imagine that? Ha! I bet she wouldn't pay either for a damaged product. Small business owner reflecting these polices to their employees to speak to customers in such a way?... yes. They charge big and give bad product to consumer. SMH- go figure! A real bad attitude about refunding money. I bet they probably filed a claim with fed ex and got their money back and didn't want to return what they got from me... they still refused a refund to me at 8 days. Saying it was only 6 business days. Your open 7 days a week they are all business days... what the heck? Why argue? Give the customer what they want... typical small business owner acting like this. I say buy elsewhere! Don't risk the hassle!

Junky product fell apart the minute I removed the plastic. They charge a restocking fee of 25% no matter what, plus you have to pay your own return postage and insurance. They made money off me by sending me junk!

Called to check to make sure I had ordered it correctly, because I did not get confirmation email of the sale. It took over 30 minutes for someone to actually answer and when they did, the rough guy on the phone basically implied that I did not know how to use my email. He was very condescending, would rather buy from Walmart or IKEA anyway, because they at least have someone higher to keep them accountable.

The harp is too small for anything other than a C-7 bulb to fit. I ended up being stuck using a 90 lumen, 1.5 watt, LED T-5 bulb, which is also twice the cost of the others, but far brighter than the C-7. The lamp itself is beautiful and of nice quality, for the price! I ended up making three trips to Lowes for 40 watt bulbs, that failed to work, though. The G-16.5 was too fat, the A-15 was too tall, as well as the standard B-10. (Yes, I worked at Sylvania, once upon a time, to know the bulb shapes.) All of which are roughly 325 lumens, which is needed with the thick (dark) shade. Unfortunately, I had already taken the box and paperwork to the dump, thinking the second bulb would have cleared the harp. I did notice that the harp doesn't seem to fit quite right in the lamp, like the wrong one may have been packaged. Its beautiful, but just too dim to use as a small desk lamp, with 1/4 of the standard lumens.

Called to check on my order because I never received a confirmation email and was verbally assaulted for compaining with statements like your stupid, you dont know how to check email and its not our problem. Still have not got a receipt.