About the Business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall easy, great options. Customer Service is also great very helpful, product knowledge and professional.
Expired coupons, and then only up to $15 off $50 (30%) - what about the folks spending $300+ on their first order? Should have been $100
Expired coupons, and then only up to $15 off $50 (30%) - what about the folks spending $300+ on their first order? Should have been $100
Never got an email of my item being shipped. Just as I was about to call the company it arrived at my door.
We are sorry to hear you did not receive your shipped email notice. After reviewing your order we do see that we sent you the shipped email with tracking number on 9/1 once the order shipped out. We have resent you the email for your records and if it does not arrive, please check your junk or spam folders. Should you have any further questions, please feel free to contact us any time, we are happy to assist.
I have purchased several items from Lamps Plus and have always had prompt delivery and great customer service when I have questions.
I needed an extra track head for my office when I extended the track further then expected. I purchased original track maybe 6-8 months ago.
Track head matched perfectly. Not always the case.
Ordering online was easy and it arrived in less than 10 days.
These lamps were delivered, packed very well and are stunningly beautiful.
Very easy to put together and are now the centerpiece of our living room.
What a great price for 2 handblown lamps.
Glad you love them! Thank you so much for the review and the rating. We hope you enjoy your new lamps.
I was a little disappointed that the lamps don't look like "quality!" They look inexpensive... But they are pretty!
Shipped obviously used returns out as first quality without packaging - glass arrived in pieces. Tried to blame shipper but box was not damaged at all.
Hello - We are very sorry to hear that your item arrived in less than optimal condition. Rest assured we will be more than happy to get you replacement glass pieces. Please contact us directly with your order ID and we will set up the replacement part order for you. We do apologize for any inconvenience and we look forward to hearing from you.
The ordering process and delivery were great. Unfortunately, the size of these outdoor lights was too small. I am returning the fixtures and looking for larger ones.
Great pricing for beautiful lamps, Lamps Plus always has superior products
So far excellent and service was quick and safely packed.
Thank you for being a repeat customer, we hope to see you visit with us again soon!
Found what I wanted quickly. Not happy with the size, but I'm going to try to make it work.
Hi - thank you for the comments. If you need help with what you ordered just let us know.
So far so good! Unit has not been installed (yet), but we like what we see.
Easy too shop, many choices, good descriptions and I've always had great experiences with Lamps Plus. They have great choices and I've gotten 4 ceiling fans from them over the years
Easy too shop, many choices, good descriptions and I've always had great experiences with Lamps Plus
I was unable to cancel this order a few hours after placing it. I was told I could return it.
Hi - we apologize for not being able to cancel your order. We do ship items quickly from our warehouse, so by the time you wanted to cancel your order had already been packed and shipped out on a truck. When you receive your order just contact us and we will arrange for it to be shipped back to us.
Nice selections. Easy transactions. Timely delivery. Lamp is as described. Responsive customer service.
Easy shopping and quick response from LampsPlus when we had a question.
We appreciate the feedback, thank you for sharing your shopping experience. Please let us know if you have any additional questions. Thanks again!
It took a while, but I finally found a good and decent lamp.
It took a while, but I finally found a good lamp.
Have not put the light up yet - but we like the way it looked when we ordered it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello - We are sorry to hear that your items did not arrive as expected. If you wish to send the items back, please contact us directly and we will be more than happy to assist you in setting up the return for a refund. For our items they are prices as such as we try to get you the lowest prices around and for the code that we offer the $15 off $50 or more is the only one offered at this time. We do also have our price match program that allows you to submit a possible price match found within 60 days of your purchase. We do apologize fro any inconvenience and should you have any further questions, please feel free to contact us any time, we are happy to assist.