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Kymcoparts123.com has a rating of 2 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Kymcoparts123.com ranks 900th among Auto Parts sites.
I placed an order and was charged immediately and their site claims to only bill you when the items are shipped. I had a slight change so literally 10 minutes after i ordered i emailed the person who sent me the confirmation asking about switching a small decal. NO RESPONSE. I called the next day to be told that that person no longer worked for them and that it was too late that the products have already shipped... fine no big deal. After a week i called to check on the order and was told that the company had not received the items yet? WHY NOT? That it would take 2 weeks to receive them. Their site says 14 days till its in my hands. Now 2 weeks later i still have not received anything along with sending 6 emails to their other email address *******@donwood.com. I called again today just to be put to a voice service 3 times and when i finally asked for a manager they send me to a black (no sound) number which never picks up after 5 minutes of waiting. At this point im ready to put a dispute on my credit card which takes a month to handle and file a complaint with the bbb. Very slow company and horrible at returning calls/emails.
I placed an order and was charged immediately and their site claims to only bill you when the items are shipped. I had a slight change so literally 10 minutes after i ordered i emailed the person who sent me the confirmation asking about switching a small decal. NO RESPONSE. I called the next day to be told that that person no longer worked for them and that it was too late that the products have already shipped... fine no big deal. After a week i called to check on the order and was told that the company had not received the items yet? WHY NOT? That it would take 2 weeks to receive them. Their site says 14 days till its in my hands. Now 2 weeks later i still have not received anything along with sending 6 emails to their other email address *******@donwood.com. I called again today just to be put to a voice service 3 times and when i finally asked for a manager they send me to a black (no sound) number which never picks up after 5 minutes of waiting. At this point im ready to put a dispute on my credit card which takes a month to handle and file a complaint with the bbb. Very slow company and horrible at returning calls/emails.
The site itself was not bad to navigate. They displayed exploded views of the assemblies, which was helpful. I ordered the part for my bike and then the fun began.
The part was not expensive. They had it listed for $17.65. Problem was, that for a part weighing less than a half pound (actually a couple of ounces) the shipping charges were $13.99 - nearly the entire cost of the part. Shipping it in a US postal service flat rate box would have cost five bucks at most. The actual cost marked on the package was around three dollars, meaning that they padded my bill by 10 bucks.
Another issue I had with this company was that they promised to bill my credit card when the part shipped. The card was billed the same day as the order. I had to e-mail the manager of the store a month later to find out if they had shipped the part yet. They had not. When they finally shipped the part, it came in about three days. I had already paid the credit card charge for it and was worried that I would have to dispute it because the part had not arrived.
Unfortunately, this is one of the few Kymco parts suppliers out there.
I would prefer not to deal with this company again. Their service is not prompt, and they overcharge for shipping.
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