Krups

Second horrid experience with same machine! Purchased coffee grinder with bult in scale in Februrary and by April it was failing, finally dying in May. Previously reported how Company ignored emails and phone calls to get replacement under manufacturer 2 year warranty for months. Finally was able to return but only after they took over a month to send retgurn label with no acknowledgement and still another month of silence after sending back til recived notice that the machine is not repairable and they would send replacement. That one arrived DOA and neither I nor two friends could get it to work following directions - same model as 1st that worked OK which was used as directed for a time till it failed. More wasted time for another return label and after return, received a call from self-desc ribed supervisor in repair facility that "there is nothing wrong." Agent said he would send contact info so if needed I could call to resolve issues (especially needed as posted "customer servce" line is not functioning). NOT surprised, no such contact provided and after they returned it and it still did not work they are now again ignoring all ommunications including calls to company HQ... In fact, since "customer service number" is shut down for pandemic, cannot even leave a message. So after nearly 5 months, have no machine, no refund, no contact about a piece of equipment as worthless as the company itself. Worst service ever. Cannot say strongly enough - stay away! Buy from anyone ese.