• Krispy Kreme

Krispy Kreme

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Overview

Krispy Kreme has a rating of 2.3 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Krispy Kreme ranks 279th among Restaurants sites.

  • Service
    21
  • Value
    22
  • Shipping
    6
  • Returns
    7
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
12
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How would you rate Krispy Kreme?
Top Positive Review

“Fantastic customer service”

Phanny S.
3/26/22

Ierah provided an outstanding service this morning at the Rockville store location. I picked up two dozens for a nearby Rehab center, and would gladly return if I knew Ierah I was working. She's exceptionally delightful, patient and graceful in every way!

Top Critical Review

“Too much $ for what you're getting”

KS J.
12/10/21

Spent $30.00 for 2 dozen original glazed doughnuts today & when I asked why they didn't have any blueberry cake or chocolate cake doughnuts anymore, I was told "we don't make the doughnuts from scratch, we only receive what comes from the factory and the factory isn't making those doughnuts anymore." Whoever is making the decisions regarding the types of doughnuts that are being offered needs to know that not everyone likes raised doughnuts and if a consumer is going to pay $15.00 for a dozen doughnuts, there are better choices in the Albuquerque market like Glazed Grinders, Amy's Donuts, or even Dunkin Donuts. These large companies need to realize that now, more than ever, they should do their best to retain their customers, and for what's it worth, this consumer will never purchase Krispy Kreme doughnuts again.

Reviews (56)

Rating

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Other

Thumbnail of user krystalh104
1 review
2 helpful votes
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March 19th, 2022

Used to LOVE buying the fresh hot melt in your mouth glazed donuts as they came off of the belt in the Pensacola location. I relocated to St Petersburg and finally found another Krispy Kreme. When I saw the hot sign illuminated I whipped into line only to discover that the donuts were not fresh or hot but only hot glaze had been looted on top of them. This happened on every occasion so sadly I e had to give up on them. Probably best for my waist line anyway.

Service
Value
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Quality
Thumbnail of user andrewf1235
78 reviews
86 helpful votes
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April 7th, 2023

Their donuts are fantastic!

The donuts stay fresh and moist for several days. I am not too sure how they do it but they do it very well.

I hope they come to North Olmsted, Ohio soon. The donuts in this area are generally terrible to say the least.

Products used:
Donuts.

Shipping
Thumbnail of user boldp1
1 review
0 helpful votes
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October 1st, 2022

Finally, at school, I got to try one of the donuts. The chocolate ones were ok, but extremely sweet. Then, the next time, there were these donuts that were only covered in sugar pieces. It was disgusting, like so bad. It was horribly sweet, and I almost threw up it was like eating a whole bowl of MSG. It was just plain terrible and my friend just took a big bite, then said: "Hmm… I loooooove donuts." And then ate like a pig in front of my nose. The donuts were horrid.

Tip for consumers:
Don’t buy Krispy Kreme donuts

Thumbnail of user danielw2070
1 review
1 helpful vote
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November 29th, 2022

I went thru the drive thru at your new location at the corner of highway 92 and I-575 in Woodstock Ga. On November 28,2022 around 9am ordered a dozen Hot Krispy Kream the lady told me there would be a 5 -minute wait which I waited 10 minutes then she told me there was a problem with the frier and that all she could give me was 1 hot and 11 that was made earlier. Apparently, the others were made a week ago. I am 67 years old have been eating your donuts my entire life on very regular basis. I know for sure I will never eat at that location again and will think twice before I ever eat at any of your locations again. I just threw the rest of them in the trash about half. I am so ashamed of you people to allow this kind of thing to go on. Not if you really care what I think.

Thumbnail of user categ4
1 review
0 helpful votes
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February 17th, 2021

Never enough filling. Called several times to speak with manager who does nothing. When you go in to the fallsgrove location, everyone is standing around doing nothing, while the line is wrapped around. Used to be a good shop.

Products used:
Doughnuts

Service
Value
Quality
Thumbnail of user cherylh1359
1 review
0 helpful votes
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April 1st, 2023

I love Krispy Kreme donuts but I am going to be going elsewhere from now on because the lobby is always closed. I use the bus as do many people and I was at our local Krispy Kreme at around 11:50 a.m. 4/1/2023 looking forward to getting some donuts to bring home and so were other people and we couldn't get in because it was closed and we have to have a car to go through the drive through. Your service is probably eventually going to shut you down again. Unbelievable so many of us using public transporation cannot get in and I am not $40.00 for delivery of 1 dozen donuts.

Thumbnail of user glenn65
1 review
1 helpful vote
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January 18th, 2023

Upon receiving my choices of doughnuts and receiving excellent service, paid for my doughnuts. I chose to tip for service. Employees informed me they aren't allowed to except tips. After hearing this I filed a complaint on line, returned few days later to talk to store manager. This is a corporate policy. If I would have insisted the employees are instructed to put tip in register and corporate takes them. What right do they have telling me who I can tip and what right do they have to take it? I want to talk to corporate management to get explanation was told I would be contacted by corporate. Hasn't happened. I finally received a coupon for free dozen doughnuts. That's not an explanation and what does that do any good ALL I WANT IS AN EXPLANATION.

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Thumbnail of user carsons81
1 review
0 helpful votes
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December 3rd, 2022

We visited the Kingsport Tennessee location. We ordered a dozen glazed donuts. We also ordered a cookie and cream milkshake. It was made with ice. It wasn't a milkshake but a cappuccino. My husband took it back in and told them this was not what he ordered. They said that was how a milkshake was made. Didn't offer to make another one or give the money back.

Thumbnail of user Sbhill330
1 review
1 helpful vote
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October 30th, 2023

I went to Krispy Kreme on Celanese Road in Rock Hill today to get donuts for my son's 3 rd grade class for Halloween. I wanted 2 dozen of Scooby Doo donuts. Gentleman told me there weren't enough. I counted 23 donuts with Mystery Machine so said I wanted those and was going to pick one other. He told me he couldn't do that which is probably what he was instructed. However, there weren't any of the cookies and crème which he said had to be a combination. If that's so then should've had some made so i could get selection. However if I'm paying $40 for 2 dozen donuts and y'all don't have what I want, then I don't understand why exception couldn't be made. I ended up leaving and finding donuts elsewhere. I love Krispy Kreme but very unsatisfied with visit and will always go elsewhere first since so many other donut shops in area.

Products used:
None

Service
Thumbnail of user williamv767
1 review
0 helpful votes
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May 20th, 2022

Terrible customer service from a worker at Liverpool orange Grove Krispy Kreme. His name is Carlos. Gave me attitude the whole time snatched the money out of my hands and burnt my bagel

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Value
Quality
Thumbnail of user bettyh68
2 reviews
0 helpful votes
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February 19th, 2018

The iced filled donuts are truly something special! Sometimes I go here multiple times per week. Regular glazed are good, but the blueberry is something really worth tasting

Thumbnail of user alant589
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Krispy Kreme Rockville Maryland manager he's having trouble being a manager and returning phone calls when him and the Krispy Kreme I wrong they think these complaints will just go away don't waste your time with Krispy Kreme doughnuts waste of time waste of money Krispy Kreme will not honor refund. Sad days

Tip for consumers:
My order was 12 filled donuts the photos what they gave me Stop using Krispy Kreme waste of time and money

Products used:
Krispy Kreme doughnuts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginab339
1 review
3 helpful votes
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December 12th, 2020

We want fresh donuts so we drive to branch for donuts but when we open the box when we come home we have 1/2 inch high glazed donuts very poorly looking. Kids are disappointing.

Thumbnail of user greb3
1 review
0 helpful votes
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July 14th, 2023

Horrible service! Unprofessional staff and General Manager Angel is terribly rude (I see why the staff there is too! And does not honor offers listed on KrispyKremes Website. Do not go to this location unless you want to be treated horribly!
86-CENT ORIGINAL GLAZED® DOZEN DEAL

There's no better way to celebrate 86 years other than an Original Glazed® dozen for just 86 cents!

On Friday, July 14, you will receive an 86-cent Original Glazed® dozen when you purchase any dozen, both in-shop and online. Limit 4 in shop and 1 online. Promo code 86YEARS required for online redemption.

Don't miss celebrating with us on July 14 and bring your party hat!

Thumbnail of user danesha012
1 review
0 helpful votes
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October 4th, 2023

Bring back Biscoff Doughnuts! We the people miss them like crazy they're the best doughnuts I've had in a lifetime! Please bring them back my tastebuds are starving

Service
Value
Quality
Thumbnail of user suea504
1 review
1 helpful vote
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July 8th, 2023

Just bought plain Krispy Kreme...small, expensive, and they leave a disgusting after-taste indicative of artificial sweetener. Definitely will never buy this product again.

Value
Quality
Thumbnail of user gregoryf
2 reviews
3 helpful votes
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December 4th, 2011

I WENT TO THE SITE FOR KRYSPYKREME.COM AND FOUND IT TO BE VERY HELPFUL IN NAVIGATING THE STOCK, COMPANY INFORMATION AS WELL AS THE LOCATIONS.
BY DESIGN I FIND IT TO BE IDEAL AS A UTILITY. 5 STARS BY THIS REVIEWER

Thumbnail of user jujitzugirl11
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Just got out of the shop and wanted to leave a review on Keller, dont know the dude but he was great! Was very nice!

Products used:
Food

Thumbnail of user sousana
1 review
2 helpful votes
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October 31st, 2020

My kid ask special Halloween dozen only becouse of all characters. But it was horribly ugly. See the difference on the picture

Thumbnail of user eltonv4
10 reviews
5 helpful votes
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December 19th, 2021

I just bought Krispy creme bites strawberry flavor, they come in a 4 pack, OMG, they are so good the best i every had we love them, keep up the great work, better then DD.

Tip for consumers:
Buy them for your kids lunch or take to your office for a snack,only 220 calories per 4 pack.

Products used:
5 pack strawberry bites Krispy creme bites,OMG

Value
Quality
Thumbnail of user sevillv
3 reviews
1 helpful vote
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January 16th, 2020

Been here before. Donuts are great, yummy and delicious. You will definitely enjoy this place. Thank you Krispy Kreme!

Thumbnail of user jenniferr429
195 reviews
358 helpful votes
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May 3rd, 2019

And soft. Only get them when they are hot if you want the gooey effect. Make sure also that the HOT NOW sign is lit.

Thumbnail of user elainer329
1 review
1 helpful vote
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June 4th, 2022

Lady at the window is so rude.
Bad attitude not a nice person to other customers will never come to the location in Hoover, Alabama the worst

Thumbnail of user bellatyanne15
1 review
2 helpful votes
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April 22nd, 2023

I ordered a dozen raspberry jelly filled donuts to help with a school fundraiser and my donuts had no jelly. I was very upset.

Service
Value
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Thumbnail of user malachyw2
1 review
0 helpful votes
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November 15th, 2022

Very good and entertaining with good hygiene and had everything we needed for a very good experience and delicious doughnuts

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About the business

For generations, Krispy Kreme has been serving delicious doughnuts and coffee. Stop by for an Original Glazed doughnut or other variety paired with a hot or iced coffee.

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