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Kohl's has a rating of 2.16 stars from 980 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 104th among Department Store sites.
I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days! Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.
Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.
This is the very good product service. They are cotton is very smooth. Cotton quality is a very good
Tip for consumers:
Yes,iam
Products used:
Jacket
This year shopping for children's back to school clothes I visited many stores. Most were not stocked and the variety was very limited but Kohl's was great. So many brands to choose from and very neatly displayed. The customer service reps were friendly and returns were easy when need be. Their online selection is even better than in store and the shipping is prompt and arrives quickly. The quality of the brands they carry are also top notch and wash well. I would recommend shopping at Kohl's.
Products used:
Shirts , jeans , shoes , dresses , shots
I absolutely love shopping at Kohl's! On top of their already great prices, you can earn Kohl's cash and rewards discounts for even more savings!
I got the Ultimate Bath Towel from Kohl's. It's soft, absorbent, and holds up well after numerous washes. Online shopping was a breeze and the delivery was prompt.
Products used:
Ultimate Bath Towel
I like the selection and truly believe in the quality of there items… but a bit over priced, so I would recommend to find discounts and savings to make your purchases. You could also apply for there credit card, anything to save you money. There return policy is AMAZING! You can return Anything at anytime for any reason. Shipping can take about 1 to 2 weeks for delivery.
Products used:
Everything
I love Kohl; s because they don't have the limitation so many other clothing stores have. You earn the cash, you can use it on anything, and you don't have to spend a dime of your own money to use it. They always have some kind of discount, and it applies to about 95% of their products(better than any other store out there). They have free store pick up which is also handy. Also it's worth having a Kohl's card, just for the extra discounts you can receive. Great clothes for all ages!
I just purchased a couple of shirts from Kohls and had them shipped to my home. The service was fast and accurate and the value was great! Good job Kohls. Keep up the good work.
Products used:
Three golf shirts
My last two orders had to be returned because if sizing issues. Customer service was so helpful in returning the orders, placing the new orders for me, and adding free shipping as an added benefit. They also made sure that I got the items for the same price I originally ordered them for, and making sure that I received my Kohls cash back. I received the new order within two days. I shop at Kohls constantly, and they have never disappointed me with their customer service, products, kohls cash, and discounts. They go above and beyond in any situation to make things right, and to make their customers happy.
I love kohl's! They always have great deals and their products are great quality! My favorite is when they offer kohl's cash!
Products used:
Adidas pants
Kohl's is great store. They have a lot of selections. The discounts they offer are huge! I order from there a lot. My orders always come on time and the orders are correct. Their customer service is fantastic! Any issue you have will be taken care of immediately and correctly. I highly recommend them. You won't be sorry!
Tip for consumers:
If you sign up for their emails, you will be notified about any great discounts or promotions. They have them almost daily, and they are worthwhile, and meaningful bigtime!
Products used:
A dress, baby clothes.
Kohl's has a wide selection of merchandise and offers an incentive for shopping with them in the form of Kohl's cash! Great shopping experience!
Kohl's is a wonderful store both online and in store. You always find something to buy with good quality and affordable price.
Their online shopping experiences is amazing too, and their reward system is really worth it.
Kohl's cash and points help you save money and make shopping fun. It works when you shop with them.
I've never been inside a Kohl's store. No reason why, just never have. But I did order several 1928 Jewelry Co. And Symbols of Faith gifts last year because Kohl's pricing was really unbeatable. I didn't have any difficulties at all.
Everything was shipped on time and packaged well and the gift boxes pristine. No tangled chains or items looking like something had been used and returned.
After this, I ordered some warm winter nightwear for an elderly relative, and once again, no difficulties at all.
Many of the bad reviews here relate to in-store returns and credit card issues. I can't speak to anything except placing orders at the dot com and my experience was ideal. Hope yours will be if you use it.
Tip for consumers:
Give them a try during the best holiday sales.
Products used:
Affordable costume jewelry gifts and women’s clothing
Kohls has good quality brands at very good prices. Their items go on sale quite often. They keep making come back to shop again and again with loaded coupons that are irresistible and difficult to pass on. They literarily pay you with an invitation coupon and free money to come back and shop with them if you stay away for too long. Their agents in-store are nice and helpful.
Shopped on numerous websites to find the perfect comforter set and found it on Kohls. Ordering online went easy and smoothly, shipping was fast, product is absolutely perfect and as described. Only issue, European shams are 26x26 so hard to find forms to fit but not a big deal. Love the beautiful tan embossed fabric and looks so elegant on our bed. Thank you
Kohl's is my first 'go to store' for everything. Thank you! Overall I like the ease of shopping online and either having it delivered or picking up at the store near me. Also when shopping it automatically shows you availability for your nearest store. Sometimes I find the selections shoes in particular versus in the store when I don't have a lot of time to shop.
I use Coupon Cabin quite frequently. Not only for the great coupons but you can get cash back on top of reduced prices. If you don't use Coupon Cabin your missing out on some great deals.
They have quality clothes at affordable prices and they have Kohl bucks. Nice clean environment to shop.
Tip for consumers:
I only shop when they have sales.
Products used:
Women clothes
Was doing some Christmas shopping & buying clothes for my 4 year old daughter, who was with me. We had a lot of items purchased & my daughter who was with me is very busy & wanting to help. Sheila was so patient & kind to my daughter & I, she was so down to earth, smiling & talking to my daughter. She even went out of her way to have an escort help bring out our purchases to the car. Thank you Sheila, God bless
I was pleased with the attitude to the customers. Everything was explained, everything was asked, everything was as polite and client-oriented as possible. No complaints about the purchase - everything is perfect. Thank you.
Love them. Great quality items. Awesome customer service. Everything comes fast. Love that they have so much variety to choose from. ;)
Yesterday, we used our Kohl's coupons to make an online purchase.
Our purchase was delivered approximately 24 hours later.
We are very pleased with this level of customer service from Kohl's.
Tip for consumers:
I've made a total of 3 purchases from Kohl's online.
3 we're excellent and 1 was not.
I may consider using Kohl's online again in the future.
Products used:
2, 80 ounce bottles of Bissell rug shampoo.
Yesterday, I received 2 $10 Kohl's Cash Coupons in the mail. I believe I received these coupons from Kohl's to make up for my recent online experience attempting to purchase yoga mat straps.
Tip for consumers:
I don't like the fact that I can complete a purchase for a product online Kohl's claims to have available to only find out a week later, that the product is actually out of stock.
Products used:
I received the yoga mats I ordered without a problem and I am satisfied with the purchases of the yoga mats.
Around September 15, I ordered a yoga mat from Kohl's online. I received the yoga mat.
On September 21,2021, I ordered a yoga mat and a 4 pack of yoga mat straps.
Around September 24th, I received the yoga mat but not the straps.
The following day, I contacted a representative of Kohl's via their online chat. I was informed the straps are in the fulfillment process.
Yesterday, September 30th, I received an email from Kohl's, stating my order is cancelled because the straps are not available.
Immediately, I go to the Kohl's website, look up the same straps, and the website reads "Only 6 left!".
This morning, October 01,2021, I spoke with a Kohl's customer service representative and I was told, "Sometimes what we have in inventory doesn't match with the items for sale online and we're very sorry for your inconvenience. You'll be receiving a refund in a few days (vague)."
I reply, "Well I still need the yoga straps so when Kohl's restocks these straps, could they just be sent to me?"
Kohl's replies, "We will issue you a refund and you can reorder them when they're in stock."
I replied, "Well how will I know you have them in stock, when your website CURRENTLY states, there are 6 left."
All the representative could say was, "We're very sorry."
Therefore, I am submitting this review to let everyone know:
Kohl's is Very Sorry
These yoga mats and straps were my very first time ever purchasing ANYTHING from Kohl's.
I don't need the potential future possibility of stress and aggravation, so I will not be dealing with Kohl's for ANYTHING in the future.
I suspect there may be thievery in the stock department.
Tip for consumers:
You can purchase an item, but you might not get it because Kohl's has inventory problems.
Products used:
Yoga Mat
We have a Kohl's less than a mile from us and I can order online and then pickup in store for free! Great customer service. Love the quality of product.
I've always been happy with Kohl's and received great service! Now mainly ordering on line! And thank you Kohl's for making responsible decisions on companies you will support! I'll now go do some shopping at Kohl's on line
Products used:
Women's apparel. Toddler clothes.
Wonderful experience with Kohl's returns. I have never had a problem wether I purchase on-line or in store. Well, one time my entire order was commandeered (I think it was an inside job) but they replaced that order immediately and never double charged me. I am very happy with the care and service at Kohl's.
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