Kohl's

3/27/2023 I call customer service to change my due date from the 22nd to 28th of each month. And was told that it couldn't be done per agent and supervisor. I'm not behind just payed March 22. It is when I get payed the 28th. Ridiculous. They said the system want let them.

If you like shopping at this store like I do, please go to the actual store in your mall. Shopping online at Kohl's is not treated well at all. I was sent the wrong size shoes and the package arrived not at a good state. It has been replaced of course, but I don't like the experience.

I'm so tired of placing an order for pickup, seeing that what I want is in stock, and two hours later receiving a "sorry" email. Can't Kohl's keep better records of their stock? Either you have it or you don't! One time recently, I went in the store and found the item that they said they didn't have. While I'm giving my opinion, the selection of clothes is terrible. I've never seen so many ugly clothes in my life. Secondly, if it's truly kohl's "cash", why can't I use it as such. Why does it get deducted before percent off savings are applied? Kohl's is certainly not one of my favorite department stores any more. Very disappointing.

They provide good value for money and decent deals, and a really convoluted reward system that makes you come back. Kohls is addictive. Good human (finally) customer service on the phone, although the chat server wouldn't connect. This software gives me headaches.

The site has been having various usability and technical problems throughout the years. I order merchandise to be picked up in stores. Sometimes, it tells me an item is available in a store, but then when paying, I get an error that it's not. And it's still shown as available. Sometimes, after completing a purchase for an item in a store, I get an email "sold out". You would think that if an item is sold out, you can offer the next option - ship to the store. Wrong! The software doesn't care and you can't modify the order. And ion top of it, it messes up your rewards.

The stores are nice, selection decent, prices fair, but it's far from my first choice of store to shop at.

I ordered somethings that ended up not fitting went to return them with all the paperwork and they tried to screw me on my refund. So hard in fact I sold them online.

I would give my local Kohls store a 5. I love to shop there, and I especially love getting Kohls cash. However, their online ordering system is a disaster, and I would give it a 1. Wrong items sent. Items not received. When I went into the store to try and resolve an online problem, I was told that the stores and the online are two different systems and the store cant help me with online problems. So, I will continue shopping at the store but will not order online again.

The Kohls near me has some things I like but for the most part it's always a mess in there and I have to rummage through the clothes to find a size that fits. The clothes are usually on the wrong hanger size and the changing rooms are messy and dimly lit. When you check out you are limited to a couple of working registers. They usually have wrong price in system and then what you get is over priced. I'm not a big fan of this place.

I use to be all about Kohl's but that has all changed. Customer service is generally fairly decent. No problems there. A few things I would like to complain about:

For starters prices are creeping up and becoming equivalent to that of the mall. This place use to be cheaper and slightly more affordable.

Secondly, quality is going down hill. What use to last a long time only lasts bout 60 washes now before it starts to get worn and torn looking.

Third, I wish they'd designate male female changing rooms. I get a little creped out hearing a male in the changing room gossiping with their wife right next to the changing room I'm in. Or occasionally seeing a male walk into the same changing room as me.

Fourth, I noticed with much of the population growing larger I'm having to go to the petit section for clothing and getting the xl/lrg size. When I go to the standard sizes the clothing is tremendously huge. At first I thought I had stumbled into the women's world but oh, wait they have a women's world section too. Kohl's is gearing their clothing for the pulsed sized crowds. This is why I stopped shopping here because the clothing quickly went to pulsed sized. It's not a store for a standard sized person.

Very, very poor check out service. Whomever thought this one up out to be fired. On busy days the lines can stretch for at least 300 to 400 feet (no exageration). Tellers calling people in line one at a time and hoping customers see them waiving. Then people walking as far as 30-40 feet to a teller with all their products, children and/or family members can take 4-5 minutes.
All in all I have experienced waits of over 2 hours when I just HAD to get a product.

I like what Kohl's sells and they have pretty decent prices, but they have one of the worst credit card policies known to man. They convinced me to get their card, and I bought a few things using it and paid it off immediately (that same day.) One of the items I bought didn't work out, so I went back to the store a few days later to return it. I was expecting a fast, easy return because, after all, that was one of the main selling points in applying for the credit card in the first place. Unfortunately, after speaking with multiple employees and a manager, I wasn't able to get a refund. About a week later after FINALLY being able to speak with some fancy-pants big shot on the phone (this is after speaking to at least a dozen lower level employees who knew nothing and kept telling me the same thing over and over), I found out they do not give in-store refunds for credit card purchases that have already been paid off. So I had to write a letter, wait more than three weeks for them to process my request, then wait another three weeks to get a check with my refund. Biggest hassle ever. They actually punish customers who pay off their credit card quickly! And why is it that none of the store managers even knew their own return policy?

I occasionally shop Khol's but I'm not exactly crazy about zillion coupons you must use in order to get the item for the price it should have been in the first place. You only think you're getting a good deal because the prices are inflated. And what happens when you loose said coupons? Or you didn't know there were any? I guess then you pay double? Too much work and I can get them at the same price w/o coupons anywhere else.

I left a review at Kohls.com about an order and was told that my review did not meet their guidelines. So I was unable to tell others how my furniture order was missing parts and that Kohls blamed the vendor. Instead of Kohls just sending me the missing baskets that they also sell seperately; I have to wait and see what the vendor tells Kohls then Kohls will respond to me. So others thinking of buying this dresser will not know that this could happen to their order of the Windsome Terrace 3 Tier dresser too.

Love their variety of options for me as a tall person. Prices are great. In store experiences are great. Online shopping is not the greatest nor online customer service. Their shipping is misleading (I've paid for over night shipping 4 times and each time the items took 3-4 days to arrive). When contacting online customer service, each time the pattern is they blame the customer, offer no solution, then give some sort of a "sorry for your experience," to conclude. There's a big difference between the in person and online expedience. 5 for in store, 1-2 for online. I'd recommend only shopping in person.

So I was in Kohl's today shopping because ordering online was acting extremely difficult, so while I was there looking for an area rug, which they didn't have any in the store. When I was at the register the cashier told me that I could save money if I got a charge there. I was reluctant cuz I don't like charge cards, but I was convinced and she said that if I shopped only today online or in the store I will get 35% off anything I bought. So I tried to get a rug online the area rug I had originally went in there for. Well the information she gave me to hold me over till my credit card comes in the mail won't work online. So I spent the next hour trying to order two things and it kept telling me that my credit card information was invalid so how am I supposed to get 35% off if I use my Kohl's charge if it's not valid? So I called the customer service number, they're not in, they tell you that after you listen to the phone voice recording for I don't know 15 minutes. And their products are overpriced anyway in my opinion, that's why they give you all these coupons and Kohl's cash because they want you to feel like you're saving something, but really you're not because everything's marked up. They have really nice things honestly they do, but they're overpriced and all this hassle trying to order something and never even getting the products is ridiculous! So when I get ahold of someone in the morning I'm going to cancel my charge card what a waste of time & they ran my for nothing

Good place to get jeans. That's about it. I have to type 100 characters so I'm trying to take up space. Ignore all of this expect the part about the jeans

I used to do the majority of my shopping at Kohl's, but the quality of their clothing has diminished so I am taking my $ somewhere else.

They are kind of over priced, I bought my husband and Son shirts for his graduation and it cost me $100, for two shirts, really? The cashiers are forced to try to get you to open up a credit line with them, I hate that.

Kohls use to be my go to store! They use to take all coupons and give great deals and discounts. Not so much anymore. Its beginning to look more and more like a big scam. Sometimes they may have good deals on certain items but for the most part the deals are bogo which sucks because i dont need 2 of something so have to pay full price for something. The 2nd biggest issue i see is the kohls cash. During the timeframe to use it all the prices are marked up so you are not really saving anything. I even quit shopping online as you can never get free shipping unless you slend $75. That is not very enticing

Coupons were better, do not spend as much money there any Longer since changing policies. Used to be my go to but now not any longer.

Online their goods seem cheaper than in the store. Very Surprised at the last shipment size 14... looked like size 6. The purses were just plastic for a high price.

I have found that in different areas of the country Kohls will put stickers with higher prices over their "suggested manufacturers retail" prices which should be illegal. Their credit card offers discounts throughout the year which makes shopping their worthwhile. But their prices have gone up so much it's hardly worth shopping there anymore.

I like Kohls, both online and in store, it have great service, and many items to choose from. But sometime shipping is slowly