• Kogan.com

Kogan.com

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Overview

Kogan.com has a rating of 1.11 stars from 499 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kogan.com most frequently mention customer service, credit card, and phone number problems. Kogan.com ranks 698th among Marketplace sites.

  • Service
    161
  • Value
    142
  • Shipping
    141
  • Returns
    123
  • Quality
    128
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
54
132
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is just awful been waiting 5 day for a reply what else is there to say nononononono
  • I believe they can verify my identity through other means, and I don't feel comfortable sharing my credit card details.
How would you rate Kogan.com?
Top Positive Review

“Very satisfied”

Samira S.
2/21/23

I bought a stick vaccum cleaner and a window vaccum cleaner from kogan. Few days after I read some reviews saying that kogan is not a good website... and got scared I won't receive my order or the product would be bad quality. In fact, I've received my order very fast and I just love the vaccums. I'm very happy with this website and couldn't ask for better service. So don't listen to all the bad reviews

Top Critical Review

“They are spam! Never buy from them.”

Neda S.
3/1/24

I have bought lights from them and they sent me faulty one. I asked for refund or exchange and they have ignored my emails after sending 100 of emails to follow up and still nothing. Today I found out without my permission they reorder those $#*!ty product which I asked for refund again without my permission and charge me again for them. They are totally scam. Never ever buy anything from those thieves.

Reviews (499)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) credit card (30) phone number (27) courier company (7)
Thumbnail of user nedasalmani26
1 review
0 helpful votes
March 1st, 2024

I have bought lights from them and they sent me faulty one. I asked for refund or exchange and they have ignored my emails after sending 100 of emails to follow up and still nothing. Today I found out without my permission they reorder those $#*!ty product which I asked for refund again without my permission and charge me again for them. They are totally scam. Never ever buy anything from those thieves.

Products used:
Lights

Service
Value
Shipping
Returns
Quality
Thumbnail of user gostartoos2023
2 reviews
0 helpful votes
December 6th, 2023

FRAUDE! Misleading by advertising wrong product and sending different product. Kogan is responsible, too.
Worst seller according to my personal experience and reviews on other websites! Seller claims they are selling Artiss Office Chair Computer Desk Gaming Chairs and put all photos of this item while has sent me different product which is totally different from what they are advertising on their page on kogan. Immediate refund is needed!

Tip for consumers:
Kogan allows frauds and scammers use its platform without being held responsible! I will never buy anything from KOGAN.com

Service
Value
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Thumbnail of user janneneh1
1 review
2 helpful votes
January 15th, 2024

Just reading below and yes I have been hit with the ridicilous $99 membership. If I want to be a member I will tick a box not have the company do it for me so I get hoodwinked. I am in the process of going through fair trading. We all need to do this or even get an interested solicitor to do a class action as it all seems highly illegal. It may only be $99 but just imagine how much these a holes have made from this.

Service
Value
Thumbnail of user rogerc224
3 reviews
13 helpful votes
October 7th, 2019

All good so far.
Once an item did not turn up (multiple items in 1 purchase). They 're-sent' the missing item.

Thumbnail of user vyasvvikas
1 review
0 helpful votes
March 20th, 2024

OffersI have email communicatipn from kogan for 50% discount on yearly subscription and thier team cannot fulfill the offer subscribed before end date. Kogan charged full amount and not taking any action to refund full or processing 50% discoynt. RIP OFF.

Products used:
Kogan mobile

Service
Value
Shipping
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Thumbnail of user ianm1066
1 review
0 helpful votes
January 29th, 2024

Do not ever purchase a kogan product if you require any help at all.
All enquiries are routed through emails.
Their actual help line is so overwhelmed by people desperate to contact ANY human it hangs up on you (it tells you it's overwhelmed)
I have a kogan phone number that I needed assistance with overseas.
Forget it.! 4 days of emails... No reply apart from giving me an acknowledgement.
More than $100 in overseas calls trying to talk to anyone. Nadda!
Their website constantly directs you in circles. Their the self check in of products, you have to do EVERYTHING yourself.
Never again!
Cancelling my service and finding some humans who actually give service

Products used:
Esim

Service
Value
Shipping
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Quality
Thumbnail of user sofanita
1 review
0 helpful votes
January 15th, 2024

I purchase an item listed as 'excellent' from Kogan, with the option of return on change of mind with in 14 days. The item is far from excellent, have features not working. On my attempt to return, they never respond to my email, and had no other option of contact.
Recommend not to get anywhere close to Kogan... Anything by the name of Kogan.

Service
Value
Shipping
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Thumbnail of user martinr715
1 review
3 helpful votes
December 11th, 2023

We purchased a childrens kitchen. My wife didn't notice that you have to un-tick some small print at the checkout. You then get a trial for their (unwanted) First Membership scheme and 14 days later if you havent cancelled (which you wont if you didnt realise you had accepted) you will see a charge of $99 on your card. They make it super hard to contact them and we will now contact Fair Trading NSW. BTW this scheme won a "Shonky Award " from Choice. They have our $99 but will never have our custom again.

Thumbnail of user lrk3
1 review
0 helpful votes
December 16th, 2023

Bought an Advwin Rabbit Hutch Chicken Coop Large Run Cage 204*35*85cm (Brown) recently and bought a Samsung phone few years back from Kogan. Both are so bad left me fuming and hoping the government should shut these dodgy companies down. Paid $700 for a "new" phone that is clearly refurbished and resold - I should have learnt. Then paid $130 recently for a hutch made of cheap wood and chicken wire that can be easily bend. I would rather throw that money into the bin than giving the business to this company. No more to Kogan, you twat!

Tip for consumers:
The government should crack down on dodgy companies like these

Value
Quality
Thumbnail of user sean.elias
1 review
1 helpful vote
November 1st, 2023

Kogan sent me a faulty BOSE QC 45 headphones with mic that does not work. I have run through the automated process of returning the item and got the automated response "Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is *******". I don't receive any other emails in my inbox or spam. Triggered this process 4 times now and received 4 automated emails with no follow up over a week period. Im going to have to go the legal route now. They are trying to avoid there responsibility by law. I'll follow up with the next steps I follow so others can copy as they must do this to everyone.

Products used:
Bose QC45 headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user samiras32
1 review
0 helpful votes
February 21st, 2023

I bought a stick vaccum cleaner and a window vaccum cleaner from kogan.
Few days after I read some reviews saying that kogan is not a good website... and got scared I won't receive my order or the product would be bad quality.
In fact, I've received my order very fast and I just love the vaccums. I'm very happy with this website and couldn't ask for better service. So don't listen to all the bad reviews

Products used:
Kogan Stick vaccum cleaner, window vaccum cleaner

Service
Value
Shipping
Quality
Thumbnail of user taniaw221
1 review
0 helpful votes
February 18th, 2023

I cant help but laugh at the 1 star reviews. If you bought or tried to buy from Kogan your an idiot. Any business with no Address or Phone number and I mean any DONT USE THEM end of story. Have fun

Tip for consumers:
Read the review

Products used:
Only an idiot would

Service
Value
Shipping
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Thumbnail of user mattc928
1 review
20 helpful votes
July 30th, 2023

Made a purchase through Kogan and somehow during checkout I was signed up for Kogan First and charged $99 for it 2 weeks later. You would think Kogan would be reasonable and return my money. But they stick to their guns with this and keep the money because the whole thing is a purposeful swindle and a trap. Won't be giving any more money to these crooks.

Edit: Managed to have them agree to a refund after a couple of attempts with their customer support service and opening a PayPal dispute.

Thumbnail of user payals
8 reviews
71 helpful votes
September 15th, 2014

Bought a TV and few other things from this website. It was a Kogan LED TV which has been working for me perfectly since past 2 years.
All other smaller items were good and not even a single problem in delivery. Their delivery charges are a bit steep as compared to other websites. But that is just my opinion. Otherwise, the products are flawless and come with manufacturer warranties.

Thumbnail of user arkadiyz2
1 review
0 helpful votes
December 10th, 2023

Received faulty Bose headphones 3 weeks ago. Have contacted customer care 3 times now. Every time I receive an automated reply stating they've received my request and someone will be in touch. Still waiting for them to get in touch…

Products used:
Bose headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user fayj24
1 review
0 helpful votes
November 22nd, 2023

Poor product quality and poor customer service experience, purchased a faulty tv been waiting for 20 days for returning the item but still nothing happened

Service
Value
Shipping
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Thumbnail of user nicholasl155
1 review
4 helpful votes
March 9th, 2020

First they sent me the wrong product, and oh boy odes it take a long long time to get that rectified. It's been almost 3 months and I am still having to go back and forth with them.
1) First they need all this proof that I have actually got the wrong product (Take a picture of the packaging, then a picture of the product itself, Now the barcode...) All this ask over multiple emails spanning 2 weeks.
2) Then getting to a simple resolution of "giving me the right product" has still not been solved. It's been 3 months now and the customer service person is absymal. He keeps sending me short email responses which doesn't really address the question, and then takes 2 days to respond to any of my replies.

Kogan, if you chose to go the route of having NO CUSTOMER CALL CENTRE, then you better bloody well make sure your email team and processes are able to do the job. What's the point of trying to say you sell cheap products if you can't even deliver it to me correctly? I regret using Kogan and will go with Amazon Australia next time.

Thumbnail of user jimb2960
1 review
2 helpful votes
February 4th, 2024

What a ripoff the old $99 dollar trick and trying to contact is bull/s never again will I deal with this company

Service
Value
Shipping
Quality
Thumbnail of user simonp131
1 review
2 helpful votes
March 24th, 2020

Worst tv or electrical item I have ever bought. If you are thinking of buying a tv you would be better buying one from an op shop that comes in black and white than these terrible items. So many issues including remote, wifi, turning on compatibility wifi picture etc

Thumbnail of user roser701
1 review
3 helpful votes
December 8th, 2023

I thought I bought a pair of shoe on kogan, after 14 days, they changed me $99 for kogan first membership, horrible.

Tip for consumers:
be aware of kogan first!!!!!

Products used:
no

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Value
Shipping
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Quality
Thumbnail of user hectorg243
1 review
4 helpful votes
September 27th, 2022
Verified purchase

Avoid this site. I ordered a Kogan 1800W Compact Flame Effect Heater for nearly $100 and it was nothing but a hairdryer that made more noise than produced heat. Even the flame effect on its own made a very annoying sound. Very very poor quality product. Furthermore, they offered free shipping if signing up for membership but the fact that they were going to charge $7 a month without notification was not clearly advised.

Tip for consumers:
Beware of the Kogan First Membership, terms and conditions are tricky and after more than a year of paying without being notified even once, I had not a single reward of any kind.
The description of products is very limited, possibly to hide the low quality of products.

Products used:
The heater for a while but it was so noisy and did not have thermostat so I stopped using it

Service
Value
Shipping
Quality
Thumbnail of user lisal3547
1 review
4 helpful votes
October 7th, 2023
Verified purchase

Look out everybody when agreeing to purchase from Kogan they thrown in without your consent a 14 day free trial with Kogan first which they will then bill you $99 within 14 days. Be wary
I want a refund

Products used:
Unwanted Kogan first Subscription

Thumbnail of user arony3
1 review
5 helpful votes
March 14th, 2020

Worst worst worst service. Look at the other comments - they are completely correct. Embarrassed that this is an Australian business. How does the ACCC not shut down this operation to protect innocent Australian purchasing from them?

Thumbnail of user vondingp
1 review
9 helpful votes
August 10th, 2022
Verified purchase

After a difficult time with a mobile phone purchased from one of Kogan's third-party suppliers, including poor delivery service, I vowed to never use Kogan again, only to discover it had already signed me up to Kogan First for $59 and auto-debited my bank account. They will claim the forced-upon and unwanted 14-day trial period had expired. No warning of autodebit and autorenewal prior to enactment or option to cancel.

Tip for consumers:
Be wary of a $59 Kogan First membership tacked onto price unless you intend to do a lot of shopping with Kogan over the next 12 months.

Products used:
Mobile phone and protective plastic case.

Service
Value
Shipping
Quality
Thumbnail of user noth169
1 review
12 helpful votes
August 14th, 2023

Me, like many others, are without consent signed up for a scam "loyalty" program and hit with a bogus charge without warning. What gives away the without consent part is there are monthly and yearly charges. I did not get to choose, did not get to see T&Cs and got hit with the highest, yearly charge automatically. There is no way to contact them directly, it's all automated. Beware this company, very dodgy.

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About the business

Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!

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